Our countertops were looking very bad and we did not want the expense of getting new ones. So we…read morefound Surface Specialist online and had them come out. They came out and gave us great quote and explained what they would do, how long it would take. We went ahead with project. Noah came out and did the resurfacing and it turned out beautiful. Since that time we have loved our countertops. They are so easy to clean and maintain and we are so glad we got this work done. Noah is a great guy, great personality and so easy to work with. I'm glad he was the person to come out for this project. Thank you all so much, Brandi and staff great too!

My experience with Surface Specialists has been really great. My bathroom remodel involves a…read moreresurface of an original cast iron tub. The resurface can last between 12-18 yrs provided you clean the tub properly. The results are night and day - and Spectacular. I included a before/after pic. Should there be any issue, I will definitely update this review but for now, this company is on the tops. The bees knees!

Laura O' Rourke at Hamernick's was awesome and helped me pick the right flooring to match what we…read morehave. Then the installation team was unbelievable! The guys were so professional and did the best job! Ask for Joe's crew and you will be blown away by what they did !!

Had an experience that was disappointing. I had a defective floor that Hamernicks had installed…read more First they would not help me until the builder of my home paid a delinquent bill, that had nothing to do with my floor. This took about a month. Then they said they filed a claim with the Manufacturer. Two months later told me that they mistakenly had not filed the claim. Once all this was done. They gave me an estimate and then said they had made a mistake and raised the price $1100. I contacted their CEO and made her aware of the problem. Never heard back, so my fear is that their lack of concern for their customer starts at the very top. My opinion is if you are looking for an efficient, accurate and customer focused company. Pass on this one.

I'm not usually the one to type up a review but I felt the need to do so after what I would…read moreconsider, the worst customer service I have ever experienced. My wife and I visited LL Flooring in Burnsville, MN. We had a very positive experience while visiting the store. We decided to proceed with a flooring project for our basement. We engage LL Flooring to install the flooring as they're the "experts". The "experts" arrived to install the flooring and by noon had walked off the job stating that the flooring was defective. Not only was it not defective, but they also started by installing the flooring in the middle of the room. I couldn't get another installation crew out for several days. It was also my responsibility to submit a service ticket, take picture of the defective flooring, and then work with LL Flooring customer support. I did this and didn't hear back till the following week and when I finally spoke with the customer service representative, she said that they don't have an SLA and that it's totally acceptable to respond back in that time frame. I cancelled the installation, installed it myself (with no issues and I'm not an expert installer by any means) and for the entire inconvenience of this project I was offered $150 credit. There's a lot more I could elaborate on regarding the poor customer service and experience my wife and I had but I hope that anyone who reads this reconsiders utilizing LL Flooring for installation. They're subcontractors, not LL Flooring employees, who care very little about your experience. This is from their website. I mentioned this to the customer relationship manager who I worked with. She said that they don't need to do anything and that she can send me a copy of the contract. Does this sound like it matches what they have on their website for their company values? Core Values We are Customer Obsessed We Embrace Diversity We Arrive with Integrity We Seize Opportunities We are Resilient We Own our Outcomes I wish you best of luck on your flooring project!

Poor quality flooring, first and only purchase from LL turns out to be under a class action lawsuit…read morehttps://msstrandbamboo.com/. I purchased the flooring in 2014 from LL in Burnsville and when I noticed the flooring was swelling and cracking I opened a warranty claim in 2016 which I was declined. Its clearly defective with some boards flat and smooth, as others have ripples and cracking. Flooring was laid in my den that is climate controlled and rarely used. LL has also had issues with formaldehyde in their flooring. They don't care about the health of their customers, and as with the class action, I was correct about my flooring being defective.

The floors themselves look great. The installers were professional and did quality work. I'm giving…read moreone star because the owner, Chad, cost me a significant and entirely preventable 30% budget overrun -- and he did it after I gave him multiple chances to get it right. Here's what happened: Chad visited our home three times before we signed. On his second visit, I pointed out that the subfloors were in rough shape and asked directly whether I should repair them. He told me not to worry about it. The weekend before installation, I sent him a video of the floors and said I was thinking about going to Menard's to pick up 1/4" plywood to cover the entire main floor. He called me and told me not to do that -- said it would be a waste of time and money. Monday morning, his installers walked in, looked at the subfloor, and immediately said it was in awful shape. Their recommendation? Go to Menard's and get 1/4" plywood to cover the whole floor. Exactly what I had proposed. They charged $25 per sheet of plywood plus $40 per sheet to install it. When it came time to settle up, I wrote two checks -- one for the agreed amount plus half the overrun, and a second check for the other half, with a note to Chad that he should only cash it if he felt it was fair for me to absorb the full cost of a problem he had twice told me wasn't a problem. He cashed both. I don't know if Chad was inattentive, undertrained, or simply not honest with me. What I do know is that the owner of a flooring company should be able to assess a subfloor. I flagged the issue twice -- once in person, once on video -- and was turned away both times. If you're considering Third Coast, insist on a written subfloor assessment before you sign anything, and get any scope-of-work promises in writing.

Worked with Chad and Matt. Great to work with including their crew whom are professional,…read morerespectful, and do such an amazing job. They also carry top grade flooring that I didn't find at some of the more well known flooring companies They address any issues I had (which were minor) immediately. They cleaned everything up after including mopping the floors. All debris hauled away. I had luxury vinyl plank flooring put in along with carpet and tile. Highly recommend them. Their prices are also very reasonable

This company did everything they said they were going to do only PERFECT! What a great company…read more You will not be disappointed.

Carl was able to come out and have his team refinish my floors within my tight timeline and they…read morelook fantastic. Carl is very knowledgeable on the topic of flooring and is clearly passionate about providing a great service. Carl and his team listened to my needs and provided a service suited to what I needed completed. His team was timely, respectful, and knowledgeable. Carl maintained great communication throughout the project, ensuring I knew what was going on and when the work would be done.

We replaced this year existing carpet vinyl with new carpet and luxury vinyl plank, and we can…read morewholeheartedly recommend Bloomington Carpet One (BCO)! Josh was our salesperson, and was tireless, knowledgeable, and patient in working out different options and educating us about the pros and cons. We did some comparison shopping. BCO's good pricing, their responsiveness and promptness, and them doing their own work (not subcontracting) were compelling, so we went with them. After we ordered the work, BCO was able to put the job on schedule within days. The BCO installers accidentally installed the vinyl plank in the wrong area. This error also led to some other issues. When BCO realized this, it immediately acknowledged its error and responsibility, and worked to correct as soon as it could. The BCO installers were back the next day to start addressing the issues, and Eric and another employee even visited the job after their workdays, just to evaluate and determine solutions. Matt (general manager) got involved at the end to make sure that we were satisfied with the resolution. (We were!) However careful a company is, some type of error will happen sometime to that company - that's a fact of life. How the company - and the people at the company - respond sets the great ones apart. And Bloomington Carpet One, through its actions and the actions of its employees, clearly distinguishes itself as a great company!

Our realtor recommended Shelly and Carpet one for some carpet replacement before putting our house…read moreon the market. It was a flawless experience. The in home consult and measurements were done the same day we called them, and carpet was installed a few days later. Also - the pricing beat a quote we had from empire for a similar product by a few hundred dollars. Highly recommend.

I had been a loyal customer to N&C for 4+ years until within the last 6 months when I started…read morenoticing standard things (IE vacuuming, if I requested something to be done like wiping the fridge, etc) were not getting done but I was still getting charged the full amount. Most recently, I had brought up my concern about it being the 5th time I've had to reach out because they seemed to move around more pictures to make it look like they cleaned (my husband even noticed it). When I asked for a refund, I was told they were there an extra hour (usually there 1.5 hours but they said 2.5 hours). We have a security system so after I checked the in and out times, we found they were falsifying time and were actually only there less than 1.5 hours yet they still charged me for 2.5 hours. I have referred multiple friends and unfortunately they are starting to experience the same thing. I would have loved for it to be different as for a couple of those years they did an outstanding job but now I would not recommend them having found out they falsified time and were not doing the bare minimum.

Was NOT impressed. I am a single person with a dog...so besides the dog hair, not a messy person…read more Yet when the job was done, there was still dust on the light fixtures...dust on the shelves...spots on the mirrors. Decided to give this company a try when they listed on LivingSocial. What a waste of my time and money. I paid for 3 hours, yet only got two. Also, it was like surface cleaning....and heck, I could wave a dust wand around. Also, what ever products she used left smear marks. I am sorry, but when you really dust, you lift objects off the shelves, dust and then dust the item and put it back. Not just move the little dusting wand around the item. I feel as though I was robbed...of my time and money by this company. Definitely will not be making that mistake again.

A big shoutout to Mark Sletten and Sletten Interior Solutions. They replaced my awful cracked…read moreacrylic tub and surround with a new tub and tile. On time (1.5 weeks), on budget, and incredible workmanship. If you have any projects you've been putting off, highly recommend! I've been telling my friends & coworkers about how great the experience has been, and they have been jokingly asking if he'll travel out of state lol. But seriously, we're lucky to have such an awesome contractor right here in St. Paul.

Services were sub par, high priced, and work was incredibly slow. Poor communication…read more Mark came out and quoted a project for $17k on a remodel of our only small bathroom that was broke (and needed a remodel anyway). I had remodeled the bathroom at our previous house, so I have a good handle on what is involved, but we were too busy to take it on ourselves. I solicited 5 or 6 bids and Mark's seemed the most professional but also the highest cost. I highlighted that this was our ONLY bathroom and speed was the utmost priority and that ideally I would like the project done in like weeks not months. Mark didn't express much concern over timeline. Now there were some materials shortages, and COVID and whatever, but it was just excuse after excuse, with sometimes no one showing up for a month at a time. And the strong impression was this project just wasn't organized or a priority. They didn't start for over 5 weeks, and when called on it, I was told that the timeline we discussed was for starting the project, not finishing it. I wish I had recorded our initial conversation, because it seemed he took crummy notes and then later reinterpreted them to suit his needs. Nearly 2 months into the project he expressed surprise this was our only bathroom and sort of sheepishly asked what we had been doing in the meantime (going to neighbors houses we are friends with). How that CORE piece of information I had stressed repeatedly during our first few meetings had slipped his mind, I have no idea. He the said he would hurry to finish. Then no one showed up for 3 straight weeks. We nearly fired him about three different times, including in mid JAN promising to have the shower done by Valentine's day (we hired him first week of OCT). Needless to say that deadline was totally missed by a month or more. Moreover key elements discussed during the planning stage were simply forgotten by him (tile wainscoting), and then when asked about them several months in he had to scramble. Early on in late OCT he had stressed the need for us to drop everything and go pick out tile so he could order it and have it there by mid NOV. Then MONTHS later when he was actually ready to install the tile (JAN), the project again had to go on hold because he had not ordered it yet... This is despite repeatedly asking him if he needed us to order tile, or front cash for materials to speed things along (not sure if he was having cashflow issues or what). Anyway, once the project was 95% done, they just had to install a glass divider (another element he had forgotten about). So that was another several weeks, then when they came to install it, they had cut it for the wrong side of the room, the side away from the shower...so more weeks to completion. By this point I couldn't even talk to him because I was so angry, but firing him when we were 98% seemed pointless. Anyway, I left it in my wife's hands, who he then took advantage of. Telling her he was giving us a "$1000 discount" for all the hassle, while charging her $300 more than the estimate and payment plan we had agreed on. This is despite us generally picking cheaper materials than were in his estimate and giving him wide latitude on specific choice just to try and speed things along. Hiring Mark was one of the 3-5 biggest mistakes I have made in my entire life. Worse than some car accidents I got into in my teens or that time I bought a super expensive bike right before we had a kid and I mostly stopped biking. The stress related to this has probably literally taken 6 months off of my life expectancy. I am serious.