I had been a loyal customer to N&C for 4+ years until within the last 6 months when I started noticing standard things (IE vacuuming, if I requested something to be done like wiping the fridge, etc) were not getting done but I was still getting charged the full amount. Most recently, I had brought up my concern about it being the 5th time I've had to reach out because they seemed to move around more pictures to make it look like they cleaned (my husband even noticed it). When I asked for a refund, I was told they were there an extra hour (usually there 1.5 hours but they said 2.5 hours). We have a security system so after I checked the in and out times, we found they were falsifying time and were actually only there less than 1.5 hours yet they still charged me for 2.5 hours. I have referred multiple friends and unfortunately they are starting to experience the same thing. I would have loved for it to be different as for a couple of those years they did an outstanding job but now I would not recommend them having found out they falsified time and were not doing the bare minimum. read more

Was NOT impressed. I am a single person with a dog...so besides the dog hair, not a messy person. Yet when the job was done, there was still dust on the light fixtures...dust on the shelves...spots on the mirrors. Decided to give this company a try when they listed on LivingSocial. What a waste of my time and money. I paid for 3 hours, yet only got two. Also, it was like surface cleaning....and heck, I could wave a dust wand around. Also, what ever products she used left smear marks. I am sorry, but when you really dust, you lift objects off the shelves, dust and then dust the item and put it back. Not just move the little dusting wand around the item. I feel as though I was robbed...of my time and money by this company. Definitely will not be making that mistake again. read more

Seriously AMAZING. First off let me tell you - I am a CLEAN FREAK, alpha male, anally retentive weirdo when it comes to two things: managing projects (my job) and cleaning (my home). Today was the first time I've ever had a cleaning service from these guys - they exceeded all expectations. No joke. I just came home from a week away on business and I walk in.... BOOM! No dust, no dog hair, no marks on the surfaces or the floors, every bookshelf every table every possible surface in sight - spotless. I've started with getting 2 hours once a month. I'll see how it goes but I'm already tempted to up the frequency to twice a month. Wow. And allllllllllllll my stress and troubles are magically washed away. Happy Friday everyone!!!!! read more

"Bringing balance to your busy life." What busy person isn't seeking a balance -especially when it comes to the home. If you need an event planned, house cleaned, or errands ran this is the service for you. The person that comes to my home is great! She does a fantastic job on my laundry, dishes, pets, glass desk, and (most importantly) is mindful of my art supplies and "no go" zones. The first time she did not move my plant when she vacuumed because I forgot to say it was okay. The second time around it was spotless! They really get into every nook and cranny. I mean really, when was the last time you cleaned your blinds? Well, mine were done just the other day and the cats are loving it. As for fair wages: I can tell you with certainty that this is a company that treats their people well and doesn't exploit their workers! Great job Clare and Rhoda (the owners)! Balance is not a luxury! If you can squeeze them into your budget I highly recommend it. read more

We came back to Nook and Cranny and I can confidently up my rating to give stars, since we've received monthly housecleaning services from them now for about a year. Rhoda, one of the owners, is fantastic. We just had our house cleaned this week, and I love getting home to the sweet smell of peppermint & almonds! Regular house cleanings are worth every penny, and I'd recommend Nook and Cranny to anyone! PS-I read some of the reviews from back in '11 from people who went through the LivingSocial deal. This is how I first discovered the company, and we have had great experiences. I think you can trust that things have changes from some of the issues people were reporting couple years ago...just based on my experience! :-) read more

Great job, my home always smells wonderful when they are done. Great friendly staff and reliable.

Do not use this company!!! I have never hired someone to clean my house and decided to purchase a good deal on Living Social to try it out. I contacted them at the end of November to set up a time and it is May 3rd and still haven't gotten an appointment. They were actually supposed to come today and when they didn't show up, I called them. The manager claims to have sent me an email yesterday saying they wouldn't be able to make it today (which I never received) and then told me they would have to reschedule and they didn't have a date to give me at this time. Horrible company - horrible customer service. Would not recommend ever! read more

I used Nook and Cranny to coordinate and conduct a thorough cleaning when I moved out and made my condo a rental unit. They were super! Not only did they do a thorough cleaning, but I also asked them to take about 8 bags of clothes to Goodwill and arrange for all the stuff left over in the condo and garage to disappear. They did it all. The property manager also liked their work and commented that she would/will use Nook and Cranny again. I wish I had known about their services a lot sooner than I did. Moving to another state intakes a lot of planning and I could have used them for more than I did. Highly recommended! read more

Hired these guys for a last-minute apt move-out. They did a great job but showed up almost an hour late otherwise I would have given them 5 stars. Price was very reasonable and they were able to finish quickly. Left the place spotless and smelling great! read more

I researched many cleaning services for a friend and this was one of three I recommended to her based on Yelp reviews. However, she called, they asked exactly where she lived and then they NEVER called back. Looking at the service map, she appears to be in their area and even if she was not, it would be common courtesy and good customer service to return the call and say that she was not in their area. Extremely disappointing and would never recommend a company who cares so little. read more

Super picky clean freak here. Worked from home to observe to see what I was getting ....Linda did a great job. Would use HER again. Don't know about other cleaners they have, Got deal on Groupon. Will use once a month, only if I can get Linda over here. read more

I used Nook and Cranny twice. During the two times at my house they broke three things, left a garbage bag in my back yard that my dog tore apart and locked my cats out. They also attempted to clean off a door that had all my children's height measurements. After the second cleaning I left two messages regarding their services and no one called me back. I was disappointed in the way things were handled and am using a different company now. read more

As a professional, I can only work with the best because who I partner with is a direct reflection of my work - and Nook & Cranny is the best. I have relied on them for true executive level service with the utmost flexibility for cleaning, handyman services, shipping, move-out, and more and can trust them implicitly. They make my life better! read more

Waited for 6 months to finally get a scheduled cleaning service and all I can say is that is so not worth the wait. I had to clean the rooms after they left! Basic things were not taken care of, despite them listing them on the website's cleaning checklist. Even though I got a good deal on the cleaning via Living Social, it was a waste of money and time on my part in trying to schedule a cleaning. read more