Great place always meets my needs and I'm a very sick person... hand down a must go too...read more

What an awesome neighborhood pharmacy! I was getting an IUD and needed a prescription for just two…read morepills for pain meds. I called 11 other pharmacies, but only Arianna was able to get me what I needed. I feel like because a woman picked up and listened to me is why I was able to get what I needed.

This pharmacy really stands out The team is professional, kind, and efficient. They explained my…read moremedication clearly and made sure I felt comfortable before leaving. I didn't feel rushed at all, which is rare these days. Great customer service and very reliable. Highly recommend

I know this pharmacy and staff for many years Love to work…read morewith them as always Very kind helpful and knowledgeable staff I'm recommending this pharmacy to everybody You will be glad to visit and order your medication from Better Health Pharmacy

My experience with 818 medical supply was a great experience I live here in Burbank the owner is…read morethe best . He worked with me to get a new scooter to assist me with my disabilities. When my scooter was approved Carlos and his team delivered my scooter directly to my apartment and helped me get acquainted with my new scooter I needed some adjustments made, and Carlos and his team were right on top of it to make sure everything was set up perfectly for my situation. I recommend Carlos and 818 medical for all of your medical supply needs. Just stop on by and say hello and tell them Kenny sent you. Spread the news to everyone you know who needs great service from a local business owner. Supporting our local businesses are very important to me, especially since I previously own my own business here in Burbank.. 818 medical supply is my first choice for anything medical supply thank you Carlos and your entire team for your wonderful service. A+ A+

We needed a hospital bed and they made it so easy. From our first call to the office, they were so…read morehelpful and informative. Delivery and pick up was quick and efficient thanks to Nathan and Carlos, who were so friendly. We highly recommend this company and will use them in the future.

Anthony provided excellent service for us while renting a wheelchair for my mom this week! He…read moretexted me to coordinate time, checked in to confirm, and even was so helpful on pickup when we changed our time to an earlier pickup. We will definitely use again. Not only was Anthony fantastic, but the wheelchair was better quality than the ones at Disneyland. It was a life saver for us with my 81 year old mother all week! Thank you, Anthony!

Quick response when hospital bed was needed for in home use. Returned call after regular business…read morehours and delivered equipment as promised.

Very helpful. I had a niche request and they were very accommodating with trying to solve my…read moreproblem.

This Company was OK Pre pandemic but now they make…read moreexcuses!!! And leave patients hanging . They don't confirm appointments , cancel at the last minute and then blame the patients !!! Having worked them in the past I called them about manual wheelchair repairs and transitioning into a power chair . I was told that they would get back to me weeks later I hadn't heard from them only to find out that they had the parts for my wheelchair yet never called me to make an appointment. This week Carlos canceled two appointments back-to-back blaming it on his trifling unprofessional , unreliable technician although I understand it's not helpful to me because I need repairs to my manual wheelchair and I'm ready to transition to a power chair but these people don't have enough patient respect to show up! Carlos canceled on me two days in a row !! And they expect I'm supposed to be grateful when they say let's try for next week . Well today is May 4th and I called them in March to start the process so I'm done with Burbank medical and their trifling technician who shows up whenever he likes!! Therefore on a scale of 1 to 10 I give them a 1!!! And I am now off to find a medical supply company who will show up! Handle business! Repair my manual chair and assist me with getting a power chair!! It's unfortunate because these companies know that patients don't have many options so they feel like they can treat patients like trash and we're going to gleefully accept it. NOT!!

terrible service, very ignorant and mean. they will put you on hold for over an hour just to hang…read moreup on you. do not waste your time.

Place is under new management and they're really starting to spruce things up! I met with Chris the…read morePharmacist / Owner who was such a big help. Walked in with a minor issue but he was able to help me find some OTC products that helped a lot. I truly appreciated the time he took to come out from behind the counter to listen to my issue and assist me with the right medication. I'm definitely switching everything over to here. So convenient and such a sweet staff to work with as well. Thank you Chris, will definitely be back!

You have to deal with such a rude tech named Chris. His mood dictates the price of medications. I'm…read moreswitching to a different pharmacy.

Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.