There was a breakdown in the pre-appointment process. While my initial submission was missing a…read morediagnostic code, this was not flagged to me in advance. Instead, I was only informed upon arrival, which created avoidable delays. At that point, I immediately provided the complete order from Stanford via the patient portal. However, staff asked for a paper copy (non-existent as this was ordered via virtual visit) and proceeded to seek verbal confirmation from Stanford, which did not seem necessary given the complete documentation available. As a result, the visit took approximately twice as long as expected. Additionally, I was asked for clinical details (cholesterol, family history) prior to the CAC without explanation, which felt outside the scope of the imaging. Suggested improvements: * Proactively review and flag incomplete documentation prior to the appointment * Accept digital physician orders from established systems (e.g., Stanford portal) without requiring redundant paper copies or verbal confirmation * Limit or clearly explain non-essential patient questions These changes would significantly improve efficiency and patient experience.

This is my 4th MRI scan and wow, what a different experience this was. My previous experiences were…read moreterrifying, I was not even aware I was claustrophobic until I got into an MRI for the first time. SimonMed was a totally different experience. They have a wider machine, and it is newer and faster than the ones I was previously in. My cervical spine scan finished in 8 minutes!! All the stuff is super friendly and welcoming. Hana, the MRI technician knew about my fears, and kept taking to me during the scan to calm me down, told me how many minutes were left, and that helped reduced the anxiety. And on top of that, they have a special device they install over your head with a mirror at 45 degrees that lets you see the room even when your head is facing up. That is a game changer for claustrophobia. If I ever needed an MRI again, there is no where else I would go, only SimonMed Los Gatos from now on.

I just returned from a CT Scan and VRI was wonderful. The front desk greeted me, my wait was about…read more20 minutes and my procedure about 10 at the most. Thank you Rose, thank you VRI!

I had an MRI at Valley Radiology Los Gatos and felt very well cared for. The front desk staff were…read morevery nice, and the lady in the MRI room was incredibly understanding and patient. I get anxious in closed spaces, and they even stopped the machine a few times to make sure I was okay. I truly appreciate their kindness and professionalism. Thank you for making a stressful experience much easier.

This was my first time visiting this office and meeting Dr. Patel after being referred for…read moreadditional ultrasound testing. From the moment she walked into the room, she was incredibly kind, knowledgeable, friendly, and reassuring. She immediately made me feel comfortable and at ease. The receptionist was also so sweet, welcoming, and very helpful throughout my visit. Thank you all so much for such a wonderful experience.

Dr. Patel and her imaging techs are wonderful. Easy to talk to, very thorough, and I feel very…read moreconfident in the quality of their care. I think a few areas of opportunity could include: - An easier scheduling system. It's difficult to check on when your next appointment is (if you lost the written card) and moving appointments involve pushing the date out pretty far. I don't know how hard it would be to implement an online system for this, but it could be nice to improve. - The office staff has always been warm and friendly with me, but they do seem fairly busy. It would be helpful for them to provide a little more verbal guidance between transitions in the appointment and to check in occasionally if the wait is longer than expected. All that said, I'm more concerned with the imaging quality and evaluation being top notch -- which from what I can tell, it is. The office itself is older, but comfortable, and the customer service processes are not tech-forward or slick, but work well enough.

It should be illegal that Kaiser doesn't offer ultrasounds between 20 weeks and 32 weeks! So much…read moretime without seeing your baby! So thankful for Scanbabies! I've been twice and they are so kind and welcoming. Easy to make an appointment with plenty of availability. I haven't had the chance to meet Lance but the ladies who work there are great! Both times I've come in there have been trainees but their supervisors were great and I was able to get good images. Def recommend the 3D/4D scans, but make sure you go in closer to 28 weeks. It's so crazy how advance technology is!

I was anxious to see my baby when a long time had passed since the anatomy scan. I found out about…read morescanbabies from an online search and I'm very glad we booked. Lance made the appointment very comfortable and assuring. Q

I was referred by my chiropractor after my car accident for a CT scan. I had never had one done…read morebefore, so I was already nervous. When I saw the machine, I felt a little more anxious. However, the person who helped me, Linda, was amazing. She was funny, told me exactly what to expect and put me right at ease. Before I knew it, I was done! The medical field needs more people like Linda. She was friendly and answered all of my questions.

They refused to explain what I was being billed for at the front desk. Then they refused to print…read moreout a breakdown. Then they refused to read the explanation of it. They also refused to billing me and wanted me to pay up front. They refused to believe I had already filled out their online form. After presented with evidence they also just said "I don't see it". I had to show her not just the form but also the text. Finally she seemed to accept it and had me sign some blank forms instead. The front desk lady was polite (1 extra star) but completely incapable of executing the job. She supposedly contacted her manager who confirmed they don't bill, which means I can confidently give this place a poor rating. I haven't had many MRIs in my life but this one made me realize how well others have done it. Do not trust these people with your money.

Had to have my lower jaw scanned in preparation for gum surgery in a few days. The reception staff…read morewas helpful and courteous and my technician, JoLynn, was knowledgeable, efficient and personable. There was no waiting, the procedure was quick and easy and I was on my way. Very pleasant experience.

From the owner: VIP Diagnostic Imaging utilizes Cone Beam CT technology. This technology acquires 3-dimensional…read moreimages of the facial anatomy with far less radiation exposure to the patient than the traditional CT scanner with traditional techniques. The radiation exposure savings can be up to 80% of the standard CT dosage. We adhere to the ALARA principle, which stands for "As Low As Reasonably Achievable". In other words, we use as little radiation dose as possible in order to answer the clinical question. To the patients, our friendly staff and welcome environment provide a very pleasant experience. To the physicians, we provide high quality images and interpretations.

Doctor sent in ultrasound referral to them, two days after, they still haven't processed it. Not…read moresure whose fault it is. But it is 2026, snail email could have been faster than that

From the owner: At El Camino Health, our highly trained experts use the latest equipment and technology to help…read moreidentify problems quickly.

This review is super overdue but, Veronica at the front desk was very nice, and even though there…read morewas a situation where they were backed up, they still stayed to help me with what I needed. Veronica also made sure we had water and snacks since it was late, I really appreciate that she cared enough to. The operation worker was also very kind, she was gentle with instructions and very welcoming.

This experience was a horrible nightmare caused entirely by their super shtty scheduling people…read more It took four calls back and forth to get the Appointment scheduled in the first place, they kept asking me for a piece of paperwork the doctor had already sent over at least twice, and that I had uploaded into their system twice myself. Then after verifying several times per call the fact that the doctor had ordered the Open MRI due to me panicking, and asking me if I might need the larger machine as well, They sent me to this place which has neither an open MRI, nor a larger machine that could accommodate my size. They didn't take me back for almost an hour after my appointment time was scheduled and the entire time I was visible and perceived, I spoke to many people who work there, and not one of them told me I would not fit in the machine. They did tell me that they did not have an open MRI, but they promised the process would only take 15-20 minutes and let me take one of my panic pills. One of the employees told me the schedulers only give them 5 minutes per patient which is why they were so behind So, after jumping through multiple flaming hoops including having someone take off work to help me with my service dog, and arriving exactly at 9:55 am, as requested, for my 10:15 am appointment, I left there at 11:19 am with no MRI and an appointment for the correct location with the correct equipment for later this afternoon. All this so some idiot can make more money billing for more patients while their employees are probably getting subpar pay, and they outsource their scheduling to some company that does not understand where the equipment is, or how long the procedure takes. Corporate greed in your healthcare is bad for the patients and the employees. Valley Radiology should be ashamed.

Got seen quicker than I thought which was a surprise. Doctor came in and took a calm and practical…read moreapproach. Went over things step by step and was patient when I had questions. They didn't use a lot of medical jargon which made things easier to understand. The room was tidy and it looked like everything was in order. The staff checked me in with no problem. Wasn't anything over the top but it got the job done and I left feeling a bit better about what's going on with me.

For over four years, I have been getting a breast thermography scan through The Thermography…read moreCenter. Because I have wanted to monitor my breast health in a more healthful, gentle way, this has been a great option for me. The scan technicians have always been very respectful, appropriate, courteous, and gentle. They often utilize the facilities of other practitioners, but they are careful to ensure complete privacy. I do one scan annually and I find it to be quite affordable. I feel happy that thermography is an option for women who prefer not to have an annual mammogram. While mammograms offer different data points than thermograms, I do them less frequently since I am currently low risk. I like the freedom to care for my breast health in this way and appreciate the radiation-free monitoring that thermography provides. Owner, Sage, is so easy to talk with and very competent and personable. It's a win all around in my book!! I encourage every woman to care for your breast health and give them a try.

The people providing the service are kind and professional. It's the billing department that is…read moredifficult. I had some billing questions and it started a chain of rude and condesending emails.

Billing is rude and will only email and not talk over the phone. They told me in an email "tmi ",…read morewhich is rude. They billed me for services a year ago, so I paid. Then, they billed me again for 2 years ago. I asked why I'm being billed from two years ago and they blamed the front desk. Their communication skills are poor and I'm never going here again. They never told me that my insurance doesn't cover 3D imaging, until this year. I've had cancer and don't even get me started on why insurance won't cover 3D!