Came in with some DS SBs. Employee said he didn't know what they were nor how much they are. He…read morehardly looked at them. And brushed me off. Kinda of comical for a 2k shoe...probably not going back or trust with buying/selling shoes. LOL

Awesome group of guys. Very knowledgeable and they're willing to work to get a deal done. Thank you!read more

I've been coming to Run With Us about once a year for several years now. The best part is that…read morethere's always someone to help you out the moment you step through the door. I'm not much of a running shoe geek, so I appreciate them bringing out shoes they think would work for me rather than me blindly grabbing shoes off the display. There's four dedicated parking spots in the back and a bunch of signs from the other businesses saying that they tow if you park in their spots. Otherwise, street park on Locust.

I found Run With Us on Strava and decided to join their Mother's Day run with my husband and son…read moreand I'm so glad we did! From the moment we arrived, everyone was incredibly welcoming, attentive, and kind. Such a great vibe. I even received a rose, which was such a sweet touch. We ran a fun 5K with an amazing group, and to top it off, we entered a raffle and won a great pair of Brooks shoes! The staff member who helped me was a total sweetheart. She really listened, made me feel comfortable, and invited me to their Monday 6 PM runs and other events it felt very personal and genuine. I also love that they collect used running shoes for low-income families. That truly says a lot about who they are. I'll definitely be back for more runs and more shoes. Highly recommend if you're looking for a supportive running community and great gear!

Great selection with competitive pricing compared to nearb shops…read more The staff on the sales floor were helpful and friendly. They assisted me in finding right sizing and products I was looking for ahead of time. Picked up a few Nike clothing items and I am satisfied with my purchase.

Plenty of options at this store, located right on Colorado Blvd. Parking can be tricky, with only a…read morefew metered spots on the street, but it's much easier (and cheaper) to park in one of the nearby public structures -- the first 90 minutes are free, then just a few dollars after. The area itself is lovely, surrounded by lots of shops, restaurants, and cafés, so it's worth making a stroll out of it. I was purchasing the last pair of Converse in my size, which happened to be the display shoes. They had some light signs of use from being tried on by others, so I asked if they could offer a small discount. The attendant's response was very dry and dismissive -- just asked if I wanted them or not, without any attempt at customer service. It left a bit of a sour note to an otherwise well-stocked store.

My wife and I had a wonderful experience! Renee was both helpful and knowledgeable. The software…read morewhich reviews your feet is extremely valuable; that couple with Renee's knowledge was very helpful. Great experience all around, we both came away with a new pair of shoes for our upcoming trip

The one star is for this location and employees not New Balance…read more Went in to pick online order, first and last time walking into this store. Worst customer service specially from assistant manager. Dont know what I did to these employees but I didn't get a greeting like other customers who walked in after I did. I asked for help assistance manger reluctantly answered my question and walks away to greet and help someone else. I was looking around store waiting to see if came back but nope, he sat infront of door I had to go to him and ask for a shoe size. Ended up not purchasing anything else, will do my purchases on line and avoid this location.

This place has great selection in Vans, Adidas, Birkenstocks, and Uggs. A lot of shoe stores now a…read moredays are corporate owned and this place is small business owned. I'm a huge supporter of small businesses and I like that they're around to keep it going. They were previously Neo 39, now they're just Neo Pasadena. I love that the aesthetics of the place change. They even added roses to represent Pasadena. The way the shoes and gear is lined up doesn't make you feel overwhelmed with trying to look for the type of shoes you want. There's a guy name Rei and he's super helpful. He definitely knows what he's talking about when it comes to shoes. I will definitely be coming back here for all my sneaker needs. The place is located underneath the T-Mobile store, so make a sharp left and the store will be down the stairs.

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

I love Rothy's and have several of their shoes. I have been eyeing a new pair and stopped into…read moretheir Pasadena shop to buy it. The employee greeted me when I entered and when I found the pair I wanted, she brought it out, I tried it on and when I was ready to pay, she took care of the transaction with the device she was holding. Very easy shopping experience. I was in and out in less than 10 minutes!

Love my first pair of Rothy's shoes. I have been wanting to get one for so long and finally gifted…read moremyself a nice pair of shoes. I have purchased shoes for my niece few months ago and she loves it. This location is the closest to me. Customer service is amazing here. Friendly and helpful staff making sure you are happy with picking your pair of shoes. The price for their shoes is on the higher side but they are great quality and washable and recyclable. They also have sales on last season items so it suddenly becomes affordable. Can't wait to buy another pair.

This review is for Destiny. She was really helpful today as…read moresoon I came into the store and asked her a question. I came in to see if they had the new Toy Story that just came out and was looking for a Buzz Lightyear shirt. She asked me for a style number and size and right away went to check for me. They didnt have the shirts but a cool jersey and I immediately got it. Just wanted to thank her for her customer service and help.

I don't know what happened to this store it use to be great with customer service, I come all the…read moretime. The other day I went there was one girl with ginger hair that is tall she was just on her phone I believe her co worker called her Dey, I looked at her with a shoe in my hand and she still didn't ask me if I need help she just walked away laughing on her phone. This tall dude was also on the floor and he just looked lost and didn't help me at all and was just working on something else. After that I just decided to put the shoe back and went to footlocker where they were able to help me and gave me five start customer service. Also this is not the first time I come in the store and the girl is on her phone and not helping people. Something should be changed.

Shopping day in Old Town Pasadena with the family. I got my self a pair of wool sneakers that are…read moreso comfortable. I already wore them today while shopping and loved them. The new selection of colorful shoes are so cute here. Specially the fall colors. Love Love ... customer service was friendly and helpful, the store is so spacious and beautiful, location is great near many other stores. The prices are reasonable compared to other similar brands.

I was so glad that there was a b&m Allbirds location here in old town Pasadena. I wanted to try on…read morethe different shoe sizes because I had originally gone certificate to buy some shoes and the team here were phenomenal and very accommodating. They had brought out a bunch of different styles in different sizes for me. Unfortunately, I would say everything was so comfortable that it didn't help narrow my decision down. They have a full sizes for most of their shoes, but for couple models they do have half sizes I think the ones are a little more sporty where they would have half sizes. I know there aren't too many days retail stores for Allbirds at all so it was a great treat to be able to try them on and not have to blindly guess a model and size that I'm staring at online. Thank you Allbirds for being so accommodating and helpful.