I came with an unworn jacket and it was at 61 days (one day beyond the 2 months deadline). I explained to both the salesperson and the manager that I was bedridden and it was impossible for me to come within the 60 days. They were hard about it and even defensive with condescending sentences like : We are sorry that you were sick and glad you are fine now but there is nothing we can do. It took a long time for the lady to make an "exception " as she called it . It was a painful experience and quite frankly, we don't need to come back as there are plenty of options out there. read more

I love the Nike store in Pasadena. Excellent service, great selection, beautiful sportswear, and shoes. Definitely recommend. read more

Nike Pasadena - Sports Wear Near Me - Pasadena, California

See all

What a let down for a Nike store . We were in the store about 15 to 20 minutes and never got any service. The employee is walking around just standing there and talking to each other. read more

The store was super cute and organized. I also noticed a new shade of dark green active sets that were super eye catching for the Winter season. The customer service was super great as soon as I walked in I felt welcomed and Vivee the associate that helped me was extremely kind. I shared with her what I was looking for and she helped me with my search enthusiastically. She made the experience a lot more positive. Will definitely bring my business here again :) read more

See all

What kind of shoe store doesn't sell shoe laces? This store has got to be the biggest waste of money. I have no idea why you wouldn't just order online. You are not going to find anything in here. read more

6:42 pm and the doors were locked and they weren't trying to look at me. The door said it closed at 7pm. I'm truly disappointed.

Service was AMAZING! I enjoyed the sweetest young woman who was the cashier that particular day . So kind and happy to be helping me. The best thing about everything is I called the store because I thought I was lost and she ended being the person who helped me. The absolute sweetest read more

we came here to look around like any shopper would do, but today, at less than an hour ago, we were harrassed by Mike, an employee. he was accusing my boyfriend to being "aggressive" as were looking around. i feel harassed and profiled, just because we are not talking to them and looking around like a normal person. he then said "let me know if i need to call security on you". why can't normal people shop around these days? like seriously man, did is just INAPPROPRIATE. read more

My son always wants Nike sneakers and I've twice (over a year apart) taken him here and we have to cajole someone to help us each time. I don't get it... a good fit with sneakers is important. It's like the staff can't be bothered unless you demand they help you. They were nice enough once it was clear we needed help, but otherwise they are indifferent to customers. read more

Great service. Easy in easy out. Satisfied. My return and exchange from the Nike app in store was seamless.

Friendly service provided with staff helping to find the right size and shoe I was looking for in store. The store is organized and clean with a great selection of the latest drops in clothing and shoes. Use your Nike app to quickly find saved or favorited items on the app in store for pick up! Picked up a pair off '77 high tops with some fresh socks to go with. read more

Nike Pasadena - Blazer Mid '77, White & Smoke Grey, size 9 . - Sports Wear Near Me - Pasadena, California

One of two stores dedicated and catering to the art of the run.Featuring all the new and latest high tech gear to make our run more comfortable in any type of weather. This store almost has it all but missing a couple of friendly faces with service to back it up. I walked in and wasn't acknowledged by any of the three employees I passed up. It wasn't until I walked to the back of the store where one of the four that worked there offered to help me out. I asked about a couple running shells and pointed me in the right direction and the fitting room. His service was great now he just has to pass it along to his co-workers. I also noticed they had a treadmill for those who are interested in testing out their hot steppers before buying them. Overall this place has a nice selection for both men and women that you can't find at the regular Nike stores. And that's my take on it,Peace. read more

See all

Roy is very helpful so is everyone i had issue with a gift card he was very patient waited about 1:30 for me with an issue and i got my kobe 8 and was able to use the gift card and able to purchase in right size!!!! read more

This Nike Location is horrible. It's very clear that the staff does not want to be there. We stopped by this past weekend. Due to COVID restrictions, they limit the amount of people they let in a time. They have a divider set up for the customers to line up. The staff member who was in charge of managing the line was not doing her job. She was a few feet away from the entrance socializing with her colleagues and not paying attention to the fact a line had started forming. The staff member only got closer to the entrance when she saw that some other customers (who ignored the fact that there was a line already forming with other customers waiting to get into the store) wanted to get in. She informed them that they were at full capacity and that they needed to wait in line. These customers instead of heading to the back of the line, they just stood at the front of the line and cut in line. Even at this point, this staff member did not come outside to check if there were other people standing in line; instead she continue to socialize with her colleagues. Unfortunately, I will not be coming back. read more

Not too many offerings in terms of sneaker models and sizes. Probably too small of a store to carry larger inventory of products. They were not overtly friendly or welcoming upon entering the store but will attend to you if you ask for assistance. Seemed to practice more proactive service many years back. You just felt taken care of and attended to years and years ago. I left without a purchase, unfortunately. read more

Brie was super helpful and patient in helping my mom and I pick a shoe out for me. She was juggling two other customers as well but she made sure to remember the different sizes and shoe types. Most of all, it was great that every employee including the manager were wearing masks. If you have the time, stop by Nike's Pasadena branch. read more

Nike Pasadena - Sports Wear Near Me - Pasadena, California

Love their collection of shoes, and clothing. Customer service is great. If you want selective collection then here what you need. Great value read more

Came by here to check out some Metcons and we were greeted and taken cared of instantly by the employees. They were informative and stayed focus on helping you without distractions. Ended up buying two pairs of shoes and was informed to use my Nike App account for a 15% discount. Will def. be back here in the future. read more

I just love the boxes these gift cards come in. And of course I always find cute shoes and clothes I need to workout in. Store is in a great location and there is parking structure near by. read more

Nike Pasadena - Gift card box is a tiny replica of a shoe box - Sports Wear Near Me - Pasadena, California

Why is their fitting room still closed? I get why it has remained closed during most of the pandemic. But California has largely reopened and most people in the store are unmasked. Other retailers opened their fitting rooms in 2021. It's incredibly inconvenient to your patrons who visited expecting to be able to try on your clothes for fit. Please reconsider read more

The staff at Foot lockermore friendly and offer help faster than Nike Pasadena employees Nike employees Pasadena look me in my eyes and walk right pass me. I recommend foot locker because of the good customer service. Also foot locker will beat match or beat the price of the competitor across the street. I would give Footlocker 4 to 5 stars most likely 5 stars.... read more

This store is the reason why I stopped shopping at Nike. The customer service and attitude is on another level. They never want to work or do anything. When you approach them with a question or even wanting to purchase something they have a terrible attitude and don't want to work. read more

As I'm looking to add some cardio into my routine, I need quality shoes that will last me many miles. I came in here to look for new running shoes and to check out their apparel. I was impressed by their variety They having all kinds of running shoes: casual long distance running, lighter weight shoes for competition, etc. They had a vast array of athletic clothing, which I will also need as it's chilly early mornings and late evenings. I usually don't run in the middle of the day. They didn't have too much headgear, but I usually don't wear hats when I run anyway. The staff was very friendly, and helped me sort through their wide assortment of merchandise. Now I have a good idea of what I'm looking for as far as running apparel is involved. read more

Nike Pasadena - Sports Wear Near Me - Pasadena, California

You know? I kinda thought they'd have more shoes than they ended up having. I don't mean to be soooled but they seemed to have about as many Nikes as the Foot Locker across the street. They had different ones but I wasn't that impressed. I wanna see a lot more variety at the Nike store. read more

Reversing my two star. Returned and had great service. Will be back. Super helpful and informative.

How is it a Nike Running store without the Run Club? What's up with selling the shirts if you don't even have a club? Not impressed by the store or the selection. Was looking for a running hat but only found two choices. They weren't even the feather light ones-- just cotton ones that are heavy and soak up your sweat (great choice to offer for a running store said... no one ever). I could have gone online or tried an outlet store. You could probably find a wider selection or more friendly service at an actual running store. Service is whatever. Had to find someone for assistance/checking out. read more

Great place, good stuff, got everything you're looking for. Really appreciated the help I received here when I need some new shoes. I took all the time I needed and the workers were very patient with me. Thank you again. Love my new Jordans!!! read more

Nike Pasadena - New Jordans - Sports Wear Near Me - Pasadena, California

All the workers will either look at you and walk away, walk right pass you, and or see you and ignore you. Awful experience. Zero customer service. I tried on a display shoe, no one asked me if I needed my size or if I needed anything. And yes, at least 3 workers saw me, made eye contact and didn't say a word. No "hi, welcome" no "let me know if you have a question or size". Nothing. Do better Nike Pasadena. read more

The Nike Pasadena store sold my boyfriend a pair of sneakers with two different sizes in the box. We just returned them to the store but were pretty disappointed and shocked by how poorly the store is being managed. Wasted so much time driving back and forth to the store to get a refund. The style sneakers were sold out by the time we went back. So badly managed. read more

The staff needs to go. Probably the worst non greet I have ever received ever at a store. Within 15 seconds they told me to go across the street to foot locker read more

I received great customer service. The workers here were able to help me with choosing the best shoe that will fit for my need. They were really in depth on explaining why a certain shoe will be best for training or just running. I came out knowing more about shoes. Now I got some new shoes that are so comfortable for both some cardio and training. Thank you!! Also, if you like a shoe but not the color, you can order it online and pick it up there! read more

I went into the Nike store to exchange some shoes I had purchased online. The interaction with one of the white employees was so exhausting. The whole time I was in the store I was followed around as if I was going to steal something. It was so uncomfortable I made the exchange quickly so I wouldn't have to deal with racial profiling. read more

Currently in the store right now. Not one person has greeted me, asked if I need any help or even acknowledged the fact that I am here. Wow, Nike, you can do better than that...Please work on your customer service for the sake of the loyal customers that you have who support your brand. It's not just like this at this location either. It's at almost every Nike spot. read more

Being a local, I tried giving this place the benefit of doubt on several occasions. Never fails, you walk away with subpar customer service . If you're lucky to be greeted at the door, that's about the highlight of your experience. If you want to return some shoes (and god forbid you'd dare to offend the sneaker gods), be prepared for a 20 year-old to school you on non-existent return policy that's supposedly written somewhere in the abyss of the internet. Then when this kid finally gets corrected on her misunderstanding by the store manager, don't expect an acknowledgement of such error. Apology? Forget it. What does the store manager say? "ehhh...okay." You're dreaming. It's Nike, don't you know? Just do it? More like just suck it. Nuff said? read more

Worst customer service ever. The cashier is literally useless. An exchange that was just for a different size literally took 30 min and the same was happening with the rest of the customers that were returning. Then they were holding up the line for a ridiculous amount of time and not allowing the next customer to pay for their shoes cash. So ridiculous considering I spent a ridiculous amount of money at Nike. read more

Haven't made a purchase in store for a long time, staff was friendly and attentive. Even though it was a busy Saturday we didn't have to wait to have someone help us. We knew what we were looking for, hard to find Af1's in my sons size... they were well stocked! Will definitely come back instead of ordering online! read more

I had $300 worth of gift certificates from saving up my reward points for years. I went in when they open on Saturday morning. I was out of the store in fifteen minutes. Two pairs of shoes cost a little over $300 but was worth it! They are so comfortable. Employee who helped me out (didn't catch her name) was very friendly. She didn't lose patience when I was being indecisive. She explained the pros and cons of different styles of shoes. read more

Sorry guys. Total fail. I was looking for shoes for my two girls 6 and 8 years old. I wasn't sure if the had kids shoes so I called in advance. I told them my kids ages and the guy on the phone said they have a good selection of kids shoes. When I arrived they said not only could they not size my kids feet because of covid but that they only had one pair of tennis shoes that would fit them. The pair was gender neutral which sucked because my girls are girly girls. I really hate my time being wasted, especially since I called in advance. Lame guys. read more

Poor service. No greeting or even offering help, This is how i feel, arrogant. Anyway. read more

3.5 Stars I've been to this new Nike Running location a few times now. Most of the time I browse and leave unimpressed, feeling they don't stock their best selections and don't carry some of the better items they offer online or at larger stores. Today however they had a bunch of their new Fall running items and a few other Training line tops and pants on hand that we're really cute! I'm certainly not loyal to Nike for my running gear needs. I definitely wouldn't recommend Nike in terms of footwear for any real running over Asics or Brooks so I tend to skip the shoe section although they probably have some great tennis on hand for different needs. When it comes to quality however, I do think Nike has items I can stand behind, that hold up for many years through wash and wear. I notice a few of their tops can chaff in distance (usually over 20 miles) running but they are definitely great quality items that hold up longer than my lululemon wear which can cost about the same. The staff is friendly enough. I wouldn't rule out stopping in here to browse their selection but wouldn't count on finding something since the selection is a bit iffy.They're a great addition to old town Pasadena. Now I need a good 1k gift card for Fall running/gear essentials after my most recent visit today. read more