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    Missing Link Financial and Insurance Svc

    5.0 (1 review)
    Closed 10:00 am - 3:00 pm

    Services - Missing Link Financial and Insurance Svc

    Life insurance

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    7 years ago

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    Mach 5 Insurance Services

    Mach 5 Insurance Services

    5.0
    (24 reviews)

    Wow! I cannot say enough fantastic things about Mach 5 Insurance Services! From the moment I first…read moreconnected with them, it was clear this wasn't just another insurance company; it was an experience defined by professionalism, incredible knowledge, and truly outstanding customer care. For years, I stuck with another broker in the Westminster area, primarily because it was a default recommendation from a real estate agent. That experience, frankly, was a nightmare. Our previous broker was unresponsive, and when our insurance company tried to block us from renewing our coverage, citing an "unlivable" roof (despite us having repaired it years ago and providing proof), that broker was the absolute worst to deal with. They wouldn't respond until our coverage had already lapsed and we had to scramble to find new insurance. To add insult to injury, they then tried to charge us for a renewed coverage we never agreed to! All that to say, when we finally made the switch to Mach 5 Insurance Services, it was a NIGHT AND DAY difference! Emails and phone calls are responded to incredibly FAST, which is a breath of fresh air. We worked primarily with Shannon, who is the office manager and hands down the most professional and competent insurance agent we have ever had the pleasure of working with. We love Mach 5 so much that we decided to switch the policies for both of our homes over to them, specifically requesting a change of agent so that everything would be handled by one office and with their team of honest and responsible agents. Even when it came time for our annual renewal, Mach 5 worked diligently with us to ensure we were getting the best bang for our buck. If you get the chance, I would recommend anyone and everyone to go with Mach 5 Insurance Services! They are truly exceptional!

    Just got my homeowners insurance set up through Mach5, and the whole process was seamless. Shannon…read morewas amazing -- super helpful, patient, and honestly just a joy to talk to over the phone. She made everything feel easy and took the time to walk me through the details. Highly recommend working with her if you get the chance!

    KOHR Financial and Insurance Services

    KOHR Financial and Insurance Services

    3.0
    (2 reviews)

    Stellar service! This is a full service agency with a wide variety of insurance products and…read morefinancial services. The folks here are very responsive and always go above and beyond. I've recommended them to many of my friends and family who have been very happy with their service. Highly recommended!

    Worst service ever. We contacted the Hill agency as our agent no longer handles small group plans,…read moreand our previous plan was terminated. I was assigned to Christy Hill. Ms. Hill corresponded with me primarily via email. She gave us two quotes and the link to sign up via the internet. Halfway through the registration process we determined that the first plan would be a better fit than the second. I asked Ms. Hill if there was a way to change the plan selection without having to go through the registration process all over again. She told me that I had to start from the beginning - which later I found out was not the case - more work for me and none for her. Every single time that I called with a question I went through the voice mail prompts and left a message. I followed up each phone call with an email requesting that Ms Hill answer a few questions for me. After leaving a total of 6 phone messages and 4 emails I finally reached Ms. Hill. When I asked her why she had not returned my calls she first deflected by saying that I must have used the voice mail system incorrectly. When I challenged that by saying that I had pressed the # to be connected to her cell phone and left the messages on that device she said "Look, I don't feel like getting reamed today. If you don't like my service use someone else" and then HUNG UP ON ME. Never have I ever heard such an unprofessional response. Even if I had been "reaming" her, which I was not, I was calling her out on her unresponsiveness, a professional doesn't ever treat a client that rudely. Some background: I am a very vibrant 60 year old who has worked in both the service industries and customer service prior to my retirement. In the initial contact, I explained that the reason I had been terminated by my previous health care insurer because our group became too small. Although I had been reminded of this on Jan 20th, my son died on Jan 29th and I was so distraught that I forgot to replace the policy. On 3/1 my medical coverage was canceled. Knowing that I would be uninsured for a minimum of 30 days, I was in anxious everything handled in a timely manner. So even if I had been rude, which I wasn't, strong maybe, but not rude, Miss Hill treated a grieving mother like dirt. I called Blue Shield and selected another agency to take over our plan management and made a formal complaint.

    Missing Link Financial and Insurance Svc - financialadvising - Updated July 2026

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