Our experience has been very disappointing due to the lack of timely follow-up and consistent follow-through. Responses have often taken several days, and resolutions have taken even longer, resulting in an unacceptable level of service. read more

Every thing was great. Their selection of televisions and sound systems are competitive and their service for installation and maintenance is excellent. I became a client when I first moved to Santa Barbara and have never regretted it. When it came time to upgrade they were my first choice. read more

Exceptionally helpful and knowledgeable. They helped me and answered, with grace and gravitas, a bunch of my annoying questions...something you would not get at ANY other similar store in this area. I went in to get a replacement for my Bose headset/headphones and they found something that met my needs better than I could have anticipated. It is so nice to be taken seriously when you need help and Mission Audio did that for me. read more

I really liked the customer service here and they have some really nice products. While I did not end up buying anything - their team was really cool to work with and accommodated my needs seamlessly. read more

I inquired about replacing the Crestron amplifier on the yacht I captain a month ago. The original home theater system was $24,000 about 8 years ago. I was told by Jeff to go to a car stereo place in Ventura instead of taking the business himself. I informed him that this was not a car stereo but a home theater system on a multi million dollar yacht. He has yet to return my call. You would think you're in this business to make money right? I outsourced another company in Carp and it's a $8,000 deal. Good luck Jeff. read more

These guys are super knowledgeable and professional first and foremost. I have been replacing all components of my home stereo/home theater after about 20 years of living with Yamaha, Marantz and NHT speakers as it was one of my first real hobbies growing up as a teen reading reviews in magazines like stereo review and stereophile magazines. Well that was when I could only dream of owning something like a McIntosh amplifier or B&w 800 series speakers.. fast forward two kids and two businesses later I finally got the itch to see what kind of level of hifi I could financially achieve now in life and I was saddened to see that there were very few dealers other than Best Buy anywhere in all of SoCal and didn't realize that this shop which I thought all along was a place to get a home security or surveillance system installed (judging them by there little transit vans only) would have such an awesome experience as well as a complete product line for anyone at any budget level. Cody and Bill among others that work there are extremely good guys and will not steer you wrong. I have come to them every time I've needed an interconnect, power conditioner, amplifier, preamp, or even just to burn some time during my lunch break to check out some of their awesome top tier products such as Mark Levinson, McIntosh, NAD, JL audio, Bowers and Wilkins, Linn, Marantz, JBL, anthem, Sonos faber and Focal. Do yourself a favor and check these guys out before you do like I did and buy into the magnolia high end only to realize how much more is available outside of the yellow and blue big box store! read more

I recommend Mission Audio Video. Electricity in my home was cutting off and on and then the TV lost all power. The TV would not come on - I couldn't find the power switch, I googled, I searched, I failed, I called Mission Audio Video first thing the next morning. In this "corona crazy" time I wanted to have a TV. Micheal was amazing. My first choice was to get my TV to work. I thought it could just need a re-set. Micheal left the store and came over to assist. Unfortunately the TV was done and I needed a new one. It was good to work w/a knowledgeable sales person who understood what I needed and guided my selection. He had the tech bring me my TV early afternoon. Again, another great response time for service! The TV was installed and happening in less than 30 minutes. It's so worth it to have specialists take care of my video needs. Mission Audio Video are professionals, with quality competitive products and the service is outstanding. read more

We had been looking at upgrading our TV and decided to call Mission Audio. Cody was very helpful on the phone, and even more helpful when we arrived at the store. The guys were great as my son was excited. They had the TV I wanted, but the box was labels as "opened". It was the end of the day, but the guys still brought it out to confirm all components were included. Which was huge in my eyes, as I hate the missing parts dilemma. We wanted to take it home, but it was too large for our car, Cody said he would find a quick delivery window, maybe the net day. I think he saw the disappointment in my son as about an hour later he called and said would it be ok if he brought it over after hours. Of course I was pleased, and he stayed and helped me set up the new unit, and even took the empty box with him. Cody and the guys at Mission Audio are The Best!! Thanks Mission Audio read more

After having our system two years, the router was dated. Cody came to our house the day we called, figured out the problem and came back after closing to bring us and install the new more efficient router. He was very patient in answering our questions as well. We have had excellent service with Mission Audio and love our system! read more

Jeff helped me design a system for our living room. Projector, speakers, universal remote, Apple TV, Blueray, the works. Forget going to the movies, they brought it to my living room ... but even better. Highly recommend, end product is fantastic. read more

Mission Audio Video was amazing. We are fortunate enough to have a beach house in Santa Barbara with a very difficult remote system for the tv. We called in Mission Audio Video to see if they could help with the issue. They got the entire system working with ONE EASY remote control. So simple even we could figure it out. Now, fast forward a week or so. We live in Los Angeles and we too have a horrible system and a remote that is soooo difficult to work. After using the new remote in Santa Barbara I decided to call Mission to see if they had a place here. Of course they did not. I was so disappointed as we had thrown good money after bad trying to resolve the problems. Jeff said let me see what I can do to get someone for you. He knew exactly what we needed and wanted as he had put in the system in SB. The first place recommended was not so pleasing(on the phone) to me. Called Jeff back and he said he would find someone else. Well, he certainly did. The young man that came over put in a new control, a Roku, and rewired so everything works like a dream now. We are so excited to have a tv that actually works. Imagine that! So, should anyone have any issues with their audio or video needs you would be foolish not to call Mission Audio Video. They were a life saver both in Santa Barbara and for finding us someone in LA. Thank you Mission Audio Video! read more

i know theyve been around for ages but was always a bit intimidated going into there. Well I finally did and what a surprise ! Really genuine people who understood what kind of set up we already had and what I could upgrade for my husband. They came at the correct time and installation was fast and simple ! Great birthday surprise ! Thank you Mission Audio guys ! read more

I actually ended up not using Mission Audio Video because I finally decided that what they had to offer was simply too nice for me and my pocket book. I went to them to get a projector screen and they ONLY carry Stewart screens. I was told by Cody who was really the only person I talked to that I could expect a Stewart screen to outlast multiple projectors. I have no reason to disbelieve it. Unfortunately, Stewart costs a little upwards of twice what I can get myself at Amazon, and the price gap is significantly greater if I really go for budget. A 108" automatic screen, which is what I was talking to him about getting, was going to run me around three thousand. Just too rich for my blood. However, I do have to say that Cody was very friendly and professional. He was very willing to work with me and do his best to work around my needs. He even offered to try and track down a screen that would meet my budgetary needs as well as his company's quality requirements. He came to my home to double check my measurements and inspect the space. So, even though I nixed it, I thought the company did a great job. If you are looking for top of the line and are willing to spend that kind of money, I think they're probably the people to go to. read more

Out of the many high-end AV stores I've been in, this has to be the best one. They carry good products, they have curteous service, and fair pricing. They will even help you DIY! The best part was, even though I dress like I am broke and have a Southern accent, they didn't treat me like an ignoramous or attempt to use audiphile jargon in order to get me to move on. Quite hard to find in these parts. The other local shops were not so kind. I've moved to the Bay Area now, and I miss this shop. read more