Our experience has been very disappointing due to the lack of timely follow-up and consistent…read morefollow-through. Responses have often taken several days, and resolutions have taken even longer, resulting in an unacceptable level of service.

Every thing was great. Their selection of televisions and sound systems are competitive and their…read moreservice for installation and maintenance is excellent. I became a client when I first moved to Santa Barbara and have never regretted it. When it came time to upgrade they were my first choice.

SecurePro has been a phenomenal security company to work with, especially as a new business owner…read more I share a parking lot with them, so they were the first company I contacted when shopping around for security systems installation. Not only were they the best available price, but were able to get things set up very quickly. They are always available if issues arise (always my fault, nothing wrong with the system), and have reached out on numerous occasions to check that everything is working and to our satisfaction. For me, being able to talk to experienced personnel, who are familiar with our system, and not dealing with a remote call center is very important, and they have excelled in that aspect. Jason, who is part of their support staff, went out of his way to help with a minor issue I was having in real time, and fixed the problem. He even personally walks packages and mail over to our location if they are delivered to their unit instead of ours. The installation technician Tyler was extremely helpful in setting up our system, and took additional time to walk me through the system and it's functions, including how the sensors work, where they are placed, and the control panel and remote app to ensure that I was able to use the system properly. Finally, the sales manager Lina, has been beyond helpful with making sure our needs are met when it comes to security, and has followed up with us regarding potential issues to ensure we are satisfied with everything. They are awesome neighbors and a great company if you are considering security system needs.

Abe, Lina, Joe, & Jose at SecurePro did a wonderful job helping us replace our 20+ year old…read morecommercial fire alarm control panel, multiple pull stations, and the 10+ sirens and strobe alarms we needed. Other commercial fire alarm companies in SB, Venture, Oxnard, and LA were harder to communicate and work with. But SecurePro gave us a competitive price, were great communicators, and efficiently installed everything by working around when different rooms were available at our motel. We would wholeheartedly recommend them to any businesses that need commercial fire alarm repair, replacement, and monitoring.

I have had the great pleasure of working with Ric on all sorts of projects, small and large,…read moreresidential to commercial for over 20 years. I have found equipment choices, installation and (especially) service to be exceptional. Technology moves at a ridiculous clip, so making it useable must be a priority. Service is what sets Hi Fi Club apart from its competitors. Thank you guys and I look forward to our ongoing work together.

HiFi Club improved my quality of life. That's a big statement, so let me explain…read more I live in a higher-end property, but it's older, having been built in 1910. My home and property are not without challenges and idiosyncrasies, and the guys at Hi Fi Club overcame them all. I had a complicated yet limited sound system with a big footprint, outdated internet software and slow speeds, cumbersome controls for TV and sound, and older TVs. Ric and Nathan evaluated my needs and presented proposals, and then they got to work. This large job began right as the Coronavirus pandemic became serious, yet they didn't skip a beat. All those working in the house wore mask, gloves and booties. They always communicated with me, and oftentimes by text, so social distancing could be accomplished. What a gift I have ended up with. I no longer limp along with slow internet speed. I have state-of-the-art sound and smart TVs, all controlled by one simple remote located in each room (I can also use my phone). I've been subscribed to a very reasonable 24/7 support service through HiFi Club. I have an advocate when dealing with Cox Communications, but they set me up with Roku, so I can "cut the cord" with Cox any time. I have music in rooms where I didn't before, and existing speakers have been calibrated using a non-invasive cutting-edge Bluetooth program. Outdoor speakers have changed my backyard experience. And, the TVs in my bedroom and guest room turn into framed works of art when the TV is off. Honestly, I couldn't be happier with what Hi Fi Club has done for me. The guys at HiFi Club are highly professional, but really fun to work with. The owners were intimately involved with the installation here, and emphasized often that they weren't happy until I was happy. These are all good people and I trust and respect them, and make this recommendation without reservations.

These guys installed my 65" tv and hid the wires in the wall. They were very curteous, prompt, and…read moretidy and did a great job. They work quickly and were reasonable for the time, effort and knowlewge they spend. I would use them again in a heartbeat.

Andy's team was great! Highly recommend using this company. I reached out to get my tv mounted with…read moreApple TV, Sonos speaker and Xbox and they got me an appointment right away. Luciano and Camillo were very professional, punctual and did an excellent job with the project. The mess of cords are finally hidden and the end result looks amazing! I'm really happy with their work and will 100% use them again and recommend to others. I also felt that their price was fair for their hard work and expertise.

VERY Unhappy Customer here. Central Coast AV / Ventura Smart Home installed a $34,000 AV system in…read moremy parents home under my supervision. This includes an over $6,000 Araknis internet system which they insisted upon instead of Google Wifi because they would use it to 'monitor, troubleshoot, and fix issues proactively and remotely'. The system has been really shoddy and super slow for years and we thought it was because of our ISP. We just upgraded to gigabit ethernet, got it working well from the modem, but once we plugged the modem into the expensive Araknis system they recommended, we're still getting speeds of 5mbps and it cuts in and out constantly. I reached out to Chris Wilson, who is an owner and did our original installation, a week ago, and got no response. I called multiple times and only got through once - a guy named Juan, who on Friday promised to set a site visit for Monday. I sent him an email with my information and thanked him. Today, he decided to instead reply and saying the following: "I am sorry to inform you, but it appears that your system is no longer under any warranty.  Additionally we can no longer service your system.  I apologize for the inconvenience." Central Coast AV will convince you you need more than you do, overcharge you, and then ignore you if you ever experience issues or need service. Stay away or they'll take advantage of you too!

Chris at CCAV gave great recommendations and provided top notch service for our showroom. Adding a…read morecamera to watch the chef cook was genius. We will be adding more speakers to our office area soon!

My experience is they are run by computers. No documents ever. Annoying telephone calls when the…read morecredit card was hacked and I had to switch to paying by check. I still don't understand what they charged me for when I had a service call after 14 years of being a customer. I hate the vibe from type of "modern" way of doing business. I feel like I am being treated like a trained monkey.

Once you sign a contract, they never let you go. BEWARE. It took me many weeks to get them to let…read moreme go.

Thank you Barry for doing an amazing job installing our TV. He is very knowledgeable at what he…read moredoes. He had our tv out in in less than 2 hours. Left no mess behind. He took the time to be sure tv was working right. I'm in the dark ages so he took the time to guide me through each step. I highly recommend this company to everyone. Audio experts Owner Barry is kind, thorough, clean n very reasonable. I'm more than happy with all his work. If I could I'd give 10 stars.

Went here ro get my stereo done, dustin really heloed me make a decision. Told me everything I'd…read moreneed to know about each stereo! Gave me options! He also threw in a alpine with Bluetooth for 50 $ less than original price. I would also like to say thanks for the whole system it was done quick! One thing I really liked was the conformation call before and after! Also the thank you card its very awesome they take care of their customers. Going back for an upgrade! Thanks audio experts!