Difficult episode, Excellent Result! We contracted Indy Soft Water for a new Reverse Osmosis…read moresystem, and unfortunately our new countertop was damaged, accidentally. Their insurance company came through 100%, after some negotiation, and our countertop company had difficulty, and very soon had a 100% successful installation! We've used Indy Soft for water softener repairs, and we loved the attitude of their techs, so we went with them on R/O too, and are quite happy with the results! Thanks Indy Soft for sticking with it through this lengthy and happy Result! -Greg McLochlin

Our technician was awesome! Showed up when they said he would and was very thorough. I asked a lot…read moreof questions so he was patient with me and very kind. I think we have been with Indy Soft water for quite some time. We originally came from Fort Wayne and we noticed how hard the water is here and were so happy with how great our soft water has been for all these years!

Quick review: If you need dura cube salt, they have it. My next option is on the other side of…read moretown that is a haul and considering gas is not free nor inexpensive, Elgin is a viable option. At $15.95 a bag, the price has increased due to tariffs.

Set up appointment, serviceman failed to turn back on hot water, called office that we had no hot…read morewater, lady said they didn't touch hot water. Had to call a plumber to turn the hot water back up. When hooked up Nee filters, did not change o-rings, needed to be replace and were not and water leaked on the wooden floor in the cabinet. On Monday I will send them a copy of plumber's bill and ask them to reimburse me.

This company took advantage of an elderly lady who doesn't understand anything about what they were…read moreselling. They charged her over $500 for a garage disposal replacement and disposal fee ( which was probably just tossing it in their dumpster )! And then tried to up sale other items at ridiculous pricing! Completely understandable business practices!

Chris was right on time, kept me up to date what he was doing and did a great great jobread more

Water heater went out and LD smith sent out someone within a couple hours of my call. They put a…read morewater heater on hold for me in case the issue wasn't a quick fix so they were able to replace it same day. Mason was knowledgeable, approachable and efficient! I even had him quote me for some future projects and pricing seemed very reasonable. Found my new go to plumbing team.

**** They cant dund me in their system but theyve been here multiple time. Hum***…read moreDo not use this company if you do make sure you request the best technician they have I'm not sure what the technicians fault I believe it was American Home Shield fault for disallowing what really needed to happen I had a tub that would not stop leaking out the spout and they would only approve the slight Band-Aids to get it done they said we'd have to open up the back of your wall and I said that's fine they wouldn't do it they denied the claim. LD Smith Plumbing ended up pushing down a stopper in my tub drain and it rotted out in underneath my Foundation I wonder whether they hire capable people are not

We experienced a drain line leak that caused damage to our flooring. The company repaired the line…read moreand provided written assurance that the full situation would be taken care of (they confirmed in writing that they will take care of mitigation and floor repairs and confirmed in writing). Three months later, the repairs not done. The flooring has not been restored, parts of our home are still unfinished, and communication has been minimal despite multiple attempts to follow up and now they are refusing to cooperate. What has been most concerning is not the issue itself, but the lack of follow-through after responsibility was acknowledged in writing. This has resulted in an ongoing disruption to our home and a very frustrating experience. If you choose to work with this company, I would strongly recommend documenting everything clearly and confirming responsibility in writing before any work begins.

Best company recommended by Winthrop Supply & Cooper Water owner who know who can provide top…read moreproducts & servicein the area! Jacob Bills drove from a downtown job to my home & promised he'd be the "water guy" ...his installer arrived next business day & began the process which culminated by father, David, plumber extraordinaire~ who also installed sink & cabinetry & will be doing work in the near future for a guest bathroom. Wonderful to experience neat people! Welcome any time...so very fine & appropriate w/product to match compliments. They transformed bacteria & choliform in well water to become soft & drinkable.

Professional punctual and polite! Our water started out brown and wreaked of iron. Now my ice cubes…read moreare so clear they look like works of art! I can't be happier! It was such a quick and easy process.

From the owner: C&J is a family-owned and operated business, with a dedicated staff, and a long list of satisfied…read morecustomers. C&J Water provides quality water at affordable prices to central Indiana residents. Certified Water Specialists work to solve water issues with the best treatment solutions for your home. We offer competitive prices, without compromising the integrity of our services. Because our water treatments are done with only the latest products in water treatment technology, you are ensured to get the most out of your money. We have also licensed water well technicians, so we can perform services that other treatment companies cannot. Our company can do everything from well cleanouts to installing reverse osmosis systems for your home. For any and all of your water needs, we can help.

10 minutes before scheduled estimate office called to reschedule because 'lead plumber' stuck at…read moreanother job. Attempted to reschedule..... Me: "Sorry.....not at this time" 2 more today...one or two next week.

Exceeded expectation, difficult sink clog was cleared, very satisfied with the work done by Expert…read morePipe at a fair price.

My first (expensive, but worth it) home improvement purchase. If you've ever had a home with a…read morewater softener than you know it's hard to go back to a home without. No more hard water spots on my dishes and appliances, no bad water taste, softer skin, and extends the life of all the plumbing in my house. Plus I got to meet Mina from HGTV Good Bones while talking to Wolverine during the Indianapolis home show. She uses the Wolverine system in her own home and the houses they builds around Indy. Wolverine also had a great special on pricing since I met them at the home show and installed my unit the same day.

Took My Money, Then Went Silent…read more Order confirmed, then complete silence. I had to repeatedly chase customer service by phone and email for updates, eventually cancelling and buying elsewhere because I needed the part urgently. I'm still waiting for my refund and have been told it could take up to 14 days. Poor communication, poor service, and a waste of time.

I have ordered several systems from this company over the years, but today will be my last time…read more Horrible experience. I called in to report that a filter housing blew apart--the bottom of the canister literally separated, something I have never seen before. When I spoke with a representative named Matt, I was having a hard time hearing him. I mentioned that and repeated what I thought he said, but instead of helping, he decided to yell at me with a rude attitude. When I asked to be transferred to someone else since he was clearly having a bad day, he hung up on me. This is what I've gathered: this company will not stand behind their products and doesn't even want to hear about it. Mind you, this is the very first time I've had an issue after spending thousands of dollars with them over the years. Instead of support, I was met with disrespect. From this day forward, I will take my business and referrals elsewhere.

Great job and price on the water softener. The price was less than other quotes and did a great job…read morewith no mess.

From the owner: C&J is a family-owned and operated business, with a dedicated staff, and a long list of satisfied…read morecustomers. C&J Water provides quality water at affordable prices to central Indiana residents. Certified Water Specialists work to solve water issues with the best treatment solutions for your home. We offer competitive prices, without compromising the integrity of our services. Because our water treatments are done with only the latest products in water treatment technology, you are ensured to get the most out of your money. We have also licensed water well technicians, so we can perform services that other treatment companies cannot. Our company can do everything from well cleanouts to installing reverse osmosis systems for your home. For any and all of your water needs, we can help.