NO need for big name banks... Come to Universal City Studio…read moreCredit Union and get the best terms and rates... Stay for the friendliest service in town! The staff in Burbank and on the Universal lot are all terrific! Been with them for 38 years and counting... Thanis for taking such great care of me.

They are always very helpful! I have had a couple of loans through them and have always been very…read moresatisfied. Ive been a member since the early 90s. Highly recommend.

My understanding is this bank is a relatively new branch…read more The staff is very friendly and helpful. The manager Mary Wong is excellent. She is extremely attentive, knowledgeable, polite, and great at old-fashioned customer service. Thanks!!

I am so grateful for Ramon Estrada and the team at City National Bank (CNB) for everything that…read morethey have provided, and will continue, to provide to our clients. As a trusts/estates legal practitioner, we are in need of competent bank professionals who are reliable, knowledgeable, and customer service oriented. Ramon and the team check all of the boxes, and have gone above and beyond for all of our clients. We will not hesitate to continue to use their services going forward. Ramon is warm, friendly, and above all, a true professional whom we can rely on and will get the job done correctly and in a timely fashion. I highly recommend Ramon/CNB for your banking needs! You will be in good hands!

I am writing to express my utmost frustration and distress regarding the way Ventura County Credit…read moreUnion has been handling my credit account. I feel that I am being racially discriminated against by Susan Marshall in Collections, as my credit has been wrongly reviewed and reported. Despite being assured that my payments would not be reported, I have diligently made four payments only to find that Ventura County Credit Union continues to report that I am not making payments. This misinformation is affecting my credit score significantly, as this account is currently the only negative item on my report. Additionally, in 2018, my account was sold to a collection agency. After arranging to pay off the debt with the agency, the account was mysteriously transferred back to Ventura County Credit Union, creating further confusion and turmoil. Not only have I been misled about the reporting of my payments, but every attempt to dispute the inaccuracies has been met with negligence and further misinformation from Ventura County Credit Union. Despite providing documentation that clearly shows discrepancies in their reporting, the credit bureaus are not properly investigating the matter and are inexplicably ignoring the evidence I have provided. This ongoing ordeal has taken a severe toll on my mental well-being, as it is hindering my progress in improving my credit and achieving my financial goals. I am in desperate need of assistance to rectify this situation and ensure that my credit is accurately reflected. I've also had a documentation showing that I have been making payments along with the dispute confirmation from Equifax that Ventura County credit Union answered to and sent false documentation saying that I only made one payment which is actually two payments that they combined. All along this account is closed and it's a charge off but on the documentation, you can see how they charge me 30 something dollars interest every month for charge off account. Why would the company have so much interest in destroying someone's life or Credit? What would be the reason? I have plenty of documents to show how evil the collections manager Susan Marshall has been towards me. Sad to say I can't get No one to give me her up line or supervisor info.

First time for me to go inside this branch. Dear Hubby does most of the errands, including…read morebanking, while I am working during the weekdays. We had gone out together on a Wednesday afternoon to run some other errands and stopped in to take care of a few items. I'd had an ATM card go missing; learned it was because they hadn't updated my address (even though they updated the overall addy on the account, and for DH, but not for me??), so the renewal card went into the ether or an old address. They were able to print a new one right in the branch. Yay! I also needed to sign to be joint owner of a newer account, and the customer service rep was able to take care of that, too. The branch office was pretty deserted at 3:00 on a Wednesday. It seemed they had a lot of employees working and not that many members to serve. They play upbeat music; kudos to whichever service they use for their selection. No sleepy elevator tunes, but not obnoxiously loud, either. The facilities are very clean - floors, desks, tables, chairs. That's a plus. Since they're close to the freeway (and bank robberies are evidently a SoCal thing), they have a security door lock system when going in and out. Not something I'm used to, but it makes sense in this crazy era in which we live. The rep who worked with us was efficient, but not overly friendly. When we thanked them for handling our requests, there wasn't a response. Normally you'd expect some kind of an acknowledgement, i.e., "Thank you for being members", or something of the like. Oh well, just a reminder to me when I'm speaking with a client to let them know that my company appreciates their business! Always lessons to be learned when out & about in the world TCB.

They refused to cash a check issued by my insurance company drawn on their bank. Checks drawn on…read moreany bank ate always able to be cashed at the issuing bank. This is the first time I've dealt with this bank. I'll never have any nice to say about Comerica nor will I deal with them again.

This company takes advantage of homeless people are people with disabilities I have fried committed…read moreagainst me the company told me what to do I did it I called back with confirmation numbers they said they did not care about the confirmation numbers and asked me to do it again in which I did and which I've done that for 30 straight days been on the phone for 30 days to this company on hold for over 100 hours been talked to so rudely it was unreal I beg at anyone wherever you do do not use this company if you have any questions please call me 818-691 488

Calling this branch is a complete waste of time. They never answer the customer service…read morenumber...NEVER!!! So, because they never answer, after 10 minutes, the automated message automatically routes the call to the robot teller. While i was in the process of buying my home, i needed a letter from them before the close of day EST. It took hours of me desperately trying to reach them by phone until i got creative and was finally able to get the help i needed to avoid a delay. Don't open an account here unless you work at Olive View Medical Center so you can show up in person when you need something, and if you stop working there, Do Not Forget To Close Your Account. I'm closing my account as soon as I can.

Never answer their phone. Obsolete customer service. Just send a email if you're trying to get…read moreanything done and they'll get back to you in a few days even if it is urgent to you.

They don't inform of the $40.00 dlls closing fee, I went to close my account and they charge that…read moreamount, I don't recommend this bank!!

I've been using this credit union as a CO-OP Shared Branching member for several years and have…read morealways had a great experience. The staff is consistently friendly, welcoming, and helpful. If you're ever in Glendale and need access to your credit union through the shared branching network, I highly recommend stopping by. As an added bonus, they always have candy and fresh popcorn available!

Horrible credit union. They entice you with the CD interest rates but once your CD matures they…read moremake it impossible to get your money back. Service is terrible and no one seems to know anything. Don't be fooled to bank here. Limited locations and pain to deal with. Too many stipulations and non sense to deal with. Not worth the higher interest rate as your money becomes frozen at their credit union. Very disappointed and dissatisfied.

I have contacted my Alumni twice about a HELOC and they have been dismissive and not interested in…read morehelping me. I am truly disappointed.

Holly always provides exceptional service with a wonderful smile!…read moreShe has a special way of brightening your day! Keep up the great work! Grateful for your service. Thank you! Donald W.

I love our Glendale Federal Credit Union! They are always helpful and are also available by chat!…read more They respond right away and have ordered my checks, given me current CD interest rates, and help.i usually chat with Devin and she is awesome!