TLDR: do NOT use Arvest for a mortgage- THEY LOST MY MONEY!…read more I went through Arvest for my mortgage because of past business relationships with them, and the assurances they gave that they do NOT sell or transfer their mortgage loans. WRONG! They have decided to outsource my mortgage, only 5 years after origination, and in their brilliance decided to do this over the HOLIDAY! I had already made my December payment (via auto pay electronically, just as I have for the past 5 years) when they notified me of the change. I called and asked about it, and they assured me that my payment would be processed and applied to my loan before it got sent to the new bank. Now, here it is 10 days later, and they still have not processed my payment, nor can they even FIND it! The money has been taken out of my bank account as if they received the payment, but they have not applied it to my loan and told me they "don't have the payment." They won't investigate it, telling me to go back to my bank and have them investigate it themselves. Meanwhile, my loan is being sent to the new provider WITHOUT a record of my last payment since Arvest "did not receive it" (even though they did because the money was taken out of my bank account). So, I am now out $1100 for my originally made payment that ARVEST CAN'T FIND, as well as having to come up with ANOTHER $1100 to pay the new company so I am not behind in my loan, until SOMEONE can figure out what Arvest has done with money!

I have been a customer here for over 2 years. The staff has been unfailing polite, courteous and…read morehelpful. I highly recommend this particular branch. And I've been quite happy with our checking and loan accounts here. Most especially Ms. Vanessa Lopez went above and beyond in assisting me with our loan support documents. Last year, she streamlined opening a business free checking account for a nonprofit I was the Treasurer of. Ms. Meagan was also extremely helpful in the loan process and made us feel comfortable when we set up our accounts and Home loan. Mr. Paul England has been instrumental in our home loan process and offered competitive products that couldn't be beat. Clearly I'm a happy customer; the staff here always treat me like a very important customer. I recommend them without reservation.

We really like this branch. Like us, this place is new to Lee's Summit. We arrived in April of 2023…read moreand this Chase branch opened soon after. The location is convenient for us. The staff is very kind, warm, welcoming and helpful. Everyone we've talked to has been super nice, from the branch manager on down. Spencer, the banker, is very helpful and always follows through. Guiding us through some Chase hoops with our Trust and the new associated account. I would highly recommend this Chase branch!

Generally very good, but inconsistent. More than once we got one story from the help desk and…read moreanother story when we get to the branch, and vice versa.

They take care of you like no other…read more This is a step back in time and a step into the future all at the same time. When you walk into a CACU they are genuine glad to see you welcome you they are ready and eager to help. They are good at what they do and just take care of you so well. Customer service and care like the days of yester year. At the same time they use every bit of technology to make on line banking so easy and fast. Even when you stop inside they help with the technology to help you in the future. Love the high tech ATMS they use. With visual audio and personal back up for the times when you just need someone to jump in and help. Plus I am a member not just a number so the more I use CACU the more my profit share is at the end of the fiscal cycle. Yes great service and money back. How can you not love CACU?

Some of the rattiest, rudest, most incompetent employees you could find here! Consistently…read moreincorrect tax forms because of inexperienced employees opening accounts for people without getting help. Rude over the phone and in office. Go anywhere else but here... anywhere. I have never had any worse experiences with banks than here. Bank of America, First Federal, and Community America are all leaps and bounds ahead of this place

I got a checking and savings account two weeks ago. since then, the app they told me to use has…read morenever worked. I've had to call the bank every single time I've used it. Also the one 800 number to find your balance does not work ever either. This is the worst experience of a basic checking account that I've ever had. It is so incompetent and pathetic.

My financial advisor Dalton Houts had been extremely helpful over this past year while I've been…read moretrying to take back control of my finances

Charged a $10.00 atm fee that should have been free. If you are not a member and don't want to…read morebecome one -- they make it especially difficult for you to contact them. By phone, you must log in (already a member) or go through the process of becoming a member. To use real-time chat, you must log in. To use their secure email, you must log in. Bascially, if you are not a member, the DO NOT WANT TO HEAR FROM YOU.

My husband and I opened a joint account together and had a great experience. Daniel was very…read morefriendly and knowledgeable. We will be recommending this place to friends and family!

I bought foreign currency before a trip to Europe this summer. I was told I could return unused…read morecurrency, not coins. On my return they returned only Euros. They would not take Swedish nor Danish Krona. I would only buy Euros at this bank.

Yes I like local businesses but with all of my travel BOA works for me…read more It is location, location, location and they have me covered when it comes to that. I use the two ATMs at this location. Yes there are two and one is around back. Many times when I pull in there is a line at the one in the front and the one in the back is empty, just waiting form a customer to find it. The folks here are friendly enough but I rarely have to go inside with so many options right at the ATM.

SUCH a terrible time getting someone on the phone to make a simple notary appt. After attempting…read moreonline scheduling for a notary, there was not an option for it- only general banking. So I called the 800 number and sat on the phone for 20 minutes attempting to get an appointment. Finally I hung up. This is an absurd amount of time for something that should take five minutes, and this is simple as someone answering the phone at the local branch.

Wow they force you to use their automated system and then you have the pleasure to listen through a…read moreseries of commercials that you can't opt out of. Then at the system cuts you off! Great Than I called the back and they said they didn't have inside answering the phone. One star is being generous!

Great Southern Bank is the bank my dad had at the Lake of the Ozarks. He died in January of 2009,…read moreso I had to deal with them. I'm still dealing with them. I found a small branch in Lee's Summit, they don't tell you about that branch over the phone. Nor did they have it online in what I believe to be a very antiquated website.. The one in Roach, MO is to be avoided as well. When my dad died, I went through all the red tape at the Lake branch, and did everything legal. I had provided the Ozarks branch with a death certificate. They didn't understand why I couldn't stop there after work, and sign the account over. Wow, first of all, I live in Independence, and couldn't go down to the Ozarks when they requested, so that I could sign papers. by the time I got to the Ozarks, the branch was closed. They insisted that I had to go to that branch to sign the papers. Then they suggested it would be easier if my dad went to the office to sign the account over to me. I couldn't get them to send me the papers. Asked if there was a notary there, they don't offer that service. So, I made many phone calls, through out the year, and in the midst of it, found out there was a small branch (mostly unlisted) in Lee's Summit. I thought my troubles were over. This bank wanted my dad to come in and sign his account over to me, even though my name was on the account. I dropped off the death cert. to them. A few months later, the Lee's Summit office slowly began to understand, that my dad wasn't able to go and sign the paper. Ofcourse, I had to practically draw them a Mapquest, as to the fact that I didn't live at the Lake of the Ozarks, that I live in Independence, MO. They were trying to say I lived at the Lake of the Ozarks, with my dad, and we could go to the branch together, and that is the best way to put the account in my name. After I ripped all of my hair out, a few weeks ago, I was able to discontinue the friggin' account. Those people are dumb, and one star is quite generous. I've ran into lot's of dumb businesses down in southern MO, and I'm going to let each one have it. I would never ever do any banking business with this bank whatsoever. And Lee's Summit should know better, than to be so dumb. Avoid them at all costs.

I absolutely love Great Southern Bank on Todd George!! The employees are great! They are super…read morehelpful and knowledgeable. They make an effort to get to know each and every customer. Not to mention, their customer service is phenomenal! I have had nothing but positive experiences with GSB!