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Misty Bay Lodge

3.8 (5 reviews)
InexpensiveAmerican, Lounges, Tours

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14 years ago

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11 years ago

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12 years ago

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10 years ago

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12 years ago

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The Alaskan Hotel & Bar

The Alaskan Hotel & Bar

3.4(94 reviews)
40.1 mi
•$$

This was our first time visiting The Alaskan Hotel & Bar, and it was a memorable experience. Known…read morefor their unique "crab fart," we decided to give it a try--it was definitely interesting but pleasantly tasty. The venue itself is rich with history, which adds a lot of character to the place. The bartenders were all friendly and welcoming, making us feel right at home. If you're in Juneau, I'd recommend stopping in for a drink and soaking up the historical atmosphere. I'm looking forward to coming back on our next visit!

While the hotel's location is excellent - right in the heart of Juneau's tourist area -…read moreunfortunately, that was the only positive aspect of our stay. The convenience of the location simply does not outweigh the poor hospitality and lack of customer care we experienced. I normally enjoy supporting small independent businesses like this one, but this stay has made me seriously rethink where I choose to spend my money going forward. Having stayed in both luxury hotels and unique properties with character, I know that basic professionalism and genuine guest care should be standard regardless of price or style. Disliked · Upon our arrival to this property we made our way to our room only to discover it was not the Family Loft with two queen beds we had specifically booked. Instead, we were given a room with one queen bed and a pull-out couch. When I returned to the front desk, I was told the booked room was occupied by a long-term tenant and unavailable. While I understand availability issues can arise, the hotel had been in direct contact with me through the booking platform's messaging system prior to our arrival and never mentioned this problem. It appeared they chose not to inform us, likely to prevent us from canceling. The pull-out couch was in poor condition, making it impossible for our adult family member to get a decent night's sleep. The queen bed was also uncomfortable, with our feet elevated in an awkward position. The window was broken and OPEN at least 2 inches. We did not expect a luxury resort, but we did expect the room type we reserved. Most concerning was the staff's response. Rather than showing empathy or offering solutions, they became defensive, blaming the booking company and stating the room had been unavailable for weeks. Since I booked December 6th, this lack of notification wasted our time and created unnecessary inconvenience. I politely requested compensation for just one night due to the inconvenience, which I believe was more than reasonable. Unfortunately, the hotel made no effort to resolve the situation or make things right despite my several follow-ups. Prospective guests should be aware: while the location may seem convenient, the poor communication, room inaccuracies, and indifferent customer service made this a frustrating experience we would not repeat. To make matters worse, the hotel was crazy loud until 3am due to the bar adjacent to the property, making rest nearly impossible. We will be visiting Juneau several times a year in the coming years with August 2026 being our next stay, sadly we cannot support this small business.

Photos
The Alaskan Hotel & Bar - Stage area

Stage area

The Alaskan Hotel & Bar - Lounge area to the right and stage to the left. Picture taken from the bar.

Lounge area to the right and stage to the left. Picture taken from the bar.

The Alaskan Hotel & Bar

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Misty Bay Lodge - tradamerican - Updated July 2026

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