Tonight we went to Crown Sports Center in Fruitland, Maryland. I have never been so dissatisfied…read morewith a venue in my life. I have an almost 3 year old, Hannah who enjoys some games at the arcade. That was our first destination. Out of the 40 games there, maybe 20 worked, and of those that didn't maybe 5 had signs on them that said "Out of Order". I spent most of my time waiting for a compensation of my lost tokens. No one was at the counter, the teenage kids were usually in the laser tag room or nowhere to be found. It was wonderful having to wait 5-10 minutes at a time (NOT!). I decided that I would get the manager whose name was Michelle. Michelle offered no apology just excuses, stating well we are busy. Some of the machines just ran out of tickets. We have parties on the other side. I can give you more tokens. I asked Michelle if Crown was going out of business because there were maybe 12 people in the arcade (including laser tag) and 3 people of staff. She said no it's just a busy night? I wonder if it's busier during the day and maybe that's the reason they cannot properly put signs on machines or fix them. We decided to head to the other side of Crown at the Skate Center. There we paid to get in, $28.50 (though I'm not sure because they never gave me a receipt). We go in and go to get our skates, no one is at the counter. Finally, someone comes and she gives us our skates. Like I said, I have an almost 3 year old who has never skated in her life, and we saw a bunch of these "PVC pipe skate aides" that children had. While waiting for someone again, a mother came up to me and told me the manager had been talking about me and how I was crazy. I disregarded and when the clerk came back I asked if we could have one of the skate aides. They said we are all sold out. I said nice, well I would like a refund because Hannah cannot skate without one. Michelle came out and refused, but offered me coupons. I told her this is a dangerous area for someone so young, and she needs an aide. And if you have 300 people skating or in the skate area there should be MORE THAN TWO people on staff to assist. There were more people come to find out but they were on their phones too busy to assist everyone. Needless to say it was a night of almost $70 wasted, and I have never seen such an incompetent staff in my life. I was also given the manager information, Pam but Michelle would not tell me her last name? Solutions: - FIX YOUR ARCADE GAMES. - IF A MACHINE IS OUT OF ORDER POST A SIGN. - STAFF NEEDS BETTER MANAGEMENT. - IF THERE'S A LOT OF PARTIES HAVE MORE STAFF. - TRAIN YOUR STAFF BETTER. - IF SOMEONE HAS NOT BEEN TO THE CENTER, LET THEM KNOW WHERE TO GET THEIR SKATES. - IF SOMEONE HAS A SMALL CHILD LET THEM KNOW YOU ARE ALL OUT OF AIDES.

How can you operate a sports facility that had 500 to 700 kids and adults attending a soccer…read moretournament and other ongoing events and close the concessions area at 4:30 on a Saturday!!!!! Games will go on pass 8pm!Unbelievable! And they complain about not making making money! Also I agree with a previous writer that probably 40% of the arcade games don't work!!