I'm writing this five star review specifically for Julie at Newport Massage Envy. She is an…read moreexcellent representative of the company, an absolute stellar, employee, and she went out of her way to help me today. In addition to the service at the front desk with Julie, I would say I've had positive experiences with Massage Envy in Newport.

Today I had to call massage envy, and argue with Hailey who refused to listen to me. I had…read morepreviously called to book an appt for my husband and they told me then I had to speak with a manager to transfer the massage bc I had already transferred one to him within six months. then told me he would have a manas a massage therapis, I said no he wouldn't like that. I never spoke to manager and said I would call back. They went ahead booked the appt, and yesterday my husband got a text confirming an appt which we never made, while he was out of town. He told me today and when I called Hailey was very rude and told me she is charging my card for an appt that was never made. Also I have 8-9 massages built up, so they should never charge my card anyways. I told Hailey I will talk to her manager and she doesn't know what she is talking about. It's ridiculous. I've been a client there for over five years with a plan that comes out monthly. This is the worst we have ever been treated and she honestly needs more training. Terrible service Hailey! Zero stars honestly. Newport ky location

I get facials here monthly by Emeline I've been going here since they opened they're all very…read moreknowledgeable super sweet and honest about their products and their services sometimes they'll run great promos and they throw some fun promotion to get togethers

I've been going to see Judi (tox) and Emmaline (facials) since almost the day they opened their…read moreNewport location. I've been hooked ever since. Great group of caring and understanding people. Judi is so helpful in educating me about their products and services. Emmaline gives the best facial ever - I always feel so pampered and relaxed when I leave (and I don't want to leave lol) Highly recommend - you won't be disappointed!

Absolutely incredible! From the moment I experienced it, I knew it was something special. The…read moreattention to detail, the smooth execution, and the way everything just clicked--unforgettable. You can tell a lot of care went into making it just right. I didn't expect to be this impressed, but here I am, still thinking about it. Whatever expectations I had were blown out of the water. Do yourself a favor--don't miss out on this. You'll know exactly what I mean.

This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

I got my first ever massage today as a gift from my husband. I chose those place because it was the…read moreclosest to my home with good reviews that wouldn't make me deal with going into Cincinnati. Unfortunately for me, my massage had to be rescheduled twice due to masseuse being sick. Despite being told less than 24 hours before the massage... twice... the discount they gave me as an apology was only 10% (they charge you 50% if you cancel less than 24 hours ahead of your scheduled massage). I wasn't expecting a 50% discount or anything... but if would have been nicer if it was close to 20% since I had to rearrange childcare twice. The masseuse went over the basics with me at the start of the massage and I decided to sort of let her lead as I had no idea what I didn't like or what to expect. I'm not sure what's normal, but most of the massage was pretty good. I did think too much time was spent massaging my head, too much time fiddling with hot towels, and sometimes I couldn't tell what she was doing for short periods of time (since there was no massaging going on). The thing that I disliked the most was that the 90 minute massage seemed to be 90 minutes minus the six minutes she had spent going over some basic info at the start. Which again, not sure if that's normal but it seemed a bit odd to me to include that in the massage time. Overall, it felt nice but I also felt that some of the massage time was wasted on massaging places that didn't really need it like my arms. Not sure if I'll be back but at least I'll be able to give more direction if I do.

I wish I could bring this place back home with me! Such a cute spot and very close to my hotel, so…read morethat was already a major plus. Then I met Giovanni. He is so knowledgeable about all things skin. He took a look at my skin and gave me a treatment plan. I went with it and my skin has never been this glowy! And I live in LA and have had some of the "best" facials there. Thank you, Giovanni! I hope our paths cross again very soon!

Very personal and fantastic. My skin already feels really good. Will be back next month!read more

McKenna is a fantastic waxer! Always hard to find someone you can trust to do it right, efficient,…read morewith great communication, and virtually painless but she does and in the cutest studio ever, too. She sells various essential products too like nourishing oils, exfoliating scrubs and gloves. Note there are three flights of stairs to the studio.

mckenna is the sweetest waxer ever! every appointment she has the best attitude and walks you thru…read morethe whole process and makes sure you're comfortable!!

I cannot say enough about Alyssa. I have been to many different clinics for my Botox and Filler…read moresessions, and none of them come close to the experience Alyssa provides for her clients As a trans woman, this is a ritual for me that matters a great deal for my everyday life. When I first met her, I came in nervously asking for recommendations, having a general idea of the areas I wanted to be worked on to maximize femininity in my face. She confidently suggested different areas, which I proceeded with, that absolutely blew me away. The side-by-side comparison photos are like no other I've seen I get teary looking in the mirror and seeing the feminine image I have always dreamed of. Alyssa is a highly professional miracle worker who not only is extremely knowledgeable in her field, but actually gets to know her clients and cares. I finally found someone I am comfortable with wholeheartedly for my cosmetic touch ups. Thank you Alyssa for all that you do. I hope you know the impact you've made on the quality of my life

I have had a membership for many years now. In the past 2-3 years I have been unable to get the…read moreservices I wanted due to change in personal happening on a very consistent basis. Just today I made an appointment , took time off work and then within 3 hours was called to say they could no longer do my facial and I would need to go on a wait list. The people working at Juvly have always been wonderful but management of the business and managing of personal is horrible! Take my advice find a provider that owns the business and works the business.

This Walgreens was conveniently located within close proximity to my hotel. One thing about me is I…read morelove to walk everywhere. I may have only gotten in my car twice during my visit. Easy to navigate, great recommendation for places to go from the cashier, typical pricing. Saved my god sister from her allergies going too crazy (lots of Zyrtec was purchased) and saved me fees on bottles of water at my hotel. Grabbed waters here and took them back.

After having breakfast at nearby Wild Eggs, we walked a few blocks to Walgreens because we needed…read moreto buy some things we forgot to pack on our trip to Cincinnati. The issue is, when we got there, Walgreens was not open. We got her 10 minutes before opening. It was freezing as it was 40 and we were feeling it even with our coats. Thankfully, a store employee let us in a few minutes early. He totally could have let us freeze out there. I really appreciate he let us in. Typical Walgreens in regards to what they have inside. We combed through the aisles and found the items we needed. After paying we quickly went on our way but got a Lyft back to the hotel. Again the guy let us stay in the store until Lyft picked us up.

Ashley B. did a beautiful job on my eyebrows. Both Sam (at front desk) and Ashley B. were…read morepersonable, friendly and full of knowledge to share about all services offered here. Because of the excellent job Ashley did, and how welcoming and genuinely kind and engaging they were, I have already booked my second appointment.

7/17/21 Came here for a leg and bikini wax. Ashely did my…read morewaxing and was so quick and efficient in her waxing skills. Made me felt instantly comfortable and was able to do everything I asked for. Minimal pain, would definitely return here again and have Ashley wax me again. Thank you for the quick and pain free session.

Sooo upset with this place, leaving to see a new dermo. I have been a patient for years, and have…read morebeen struggling with my acne a lot recently. I made an appointment for help, (which mind you takes forever to get into in Cincinnati) and they turned me away because my insurance got renewed a week ago and a copy hasn't come in the mail yet. I provided the new numbers/information digital bu they still refused me after driving all the way out here simply needing serious help with my skin. I understand doctors need to see proof of insurance, but she didn't at the very least even have the professionalism or decency to come out and speak to me about it, rather had the front desk shun me even though I was visibly tearful and stressed since I spent the time driving all the way out looking forward with getting help with my acne. So disappointed

I have been seeing Dr Long for many many years. I've liked her for both medical and cosmetic needs…read more However, recent visits have been awful and it's to the point where I need to find a new practice. She has an aggressive nurse who has been incredibly rude and has an arbitrary policy for late arrivals - I can't tell if it's 5 minutes or 10, but I've been in both scenarios and there is no grace period in her mind for a downtown office. It's so aggressive, I won't be back. It'll ruin your day.