New sales people every time I go in, layout is a message. Tem custom framing is good quality; but…read more expensive.

Went in 12-31-16 at 14:39 pm to get some craft supplies at the Conway AR store #1295. Scanned an…read moreitem (Artist's Loft Pencil set) since NOTHING on the display was priced Said REG Price 24.99 SALE PRICE in red 5.99. Got two of them and headed to checkout, of course they rang up at the register for 24.99. Cashier called MGR to check price, said it would show the sale after she hit total but he would double check. After a few minutes the MGR called back the cashier and she tried to tell us that the scanners will show you sometimes what the last person scanned in the sale area and some other BS. (I used to and my husband still does work for the largest retail co in America, we are not blind to being lied to) Said to remove the items, we did not want them but got other colored pencils instead. As my husband walked by the scanner, he double checked how it scanned... oddly enough the 13.58 different set that were on sale for 50% off showed REG Price 13.58 and SALE Price as 6.79 (Funny, it showed just what the item was and not the person befores scan) ANYWAY we checked out, I was upset so went and double checked our suspicions. The MGR changed the price and took the sales price off the item while "price checking" it. Needless to say he did see us walk back in and take one to the back scanner since the whole time we were checking out, went to car and back in he was talking with a worker and going through all the prices. NOT COOL to change the price when the customer catches a misprint/mistake on your part and the blatantly lie to them and say it was their fault for reading the scanner wrong. I do a lot of crafts but I think I will keep my business at Hobby Lobby if think is how you treat your customers.

Hobby Lobby is an amazing store for anyone who loves crafts, home décor, or DIY projects! The…read moreselection is huge--there's literally everything from art supplies and fabrics to seasonal decorations and unique home accents. No matter what project I'm working on, I always find exactly what I need here. The store is well-organized and clean, which makes shopping so much easier. The aisles are spacious, and the products are clearly labeled. I also appreciate how often they have sales and discounts--it makes shopping here even more enjoyable. The staff at Hobby Lobby are always friendly, knowledgeable, and willing to help. Whenever I have questions or need suggestions, they go out of their way to assist me. I never feel rushed and always enjoy exploring the store at my own pace. Overall, Hobby Lobby provides a fantastic shopping experience with quality products, helpful staff, and a welcoming atmosphere. It's my go-to place for all my craft projects and home décor needs, and I highly recommend it to anyone who enjoys creativity and inspirat

The lady that works in the framing department at the Conway store is amazing. Her name is Shelia…read moreand her willingness to help and go the extra mile for the customer is a pleasant change from typical retail. I will drive the extra distance when I need assistance with framing my artwork. Thank you for your help!!!