We have visited SML three times and had great experiences through VRBO. My parents were excited to…read morevisit and rented a house through SML vacation rentals. They had no potable water for four days and were unable to make coffee, fill up water bottles, or shower. They left a day early. I would not rent from this company.

Incompetent staff and apparently little quality control over owners. Great location and view, but…read morefor what their property owners charge, well below par value. Almost literally nothing in the house we stayed in worked properly, and it's the job of the rental company to either disclose or price that in, and they failed on both fronts. Find another property rental company for Smith Mountain Lake, VA.

Recently had the pleasure of staying and riding at Shangrila guest ranch for 5 days. I enjoyed…read moreidyllic settings, daily rides through woods, meadows and creeks, and picnics at beautifully restored cabins and barns. Julie and Gary, the owners, as well as the young women who work with them, offer tons of knowledge about their horses and their exceptional property. Hearty meals and comfortable accommodations made for a very restorative experience. Highly recommend !

By far the friendliest and most accommodating staff. Beautiful and well taken care of animals…read more Would highly recommend stopping by the ranch!

It's been 10 years since we first used Lake Retreat properties to find rentals at SML. We recommend…read morethem to everybody who asks about our vacations. They are kind, patient, knowledgeable and responsive. We had a great conversation about the tragedy of the dock burning down at a local property and we had to pivot to another location. The staff, especially Kim and Reagan, also take care of our family.

Been staying at SML for multiple years with a private owner. Booked an extra week with Lake Retreat…read moreProperties. I had booked Mystic Mountain but was on a waitlist for Sans Souci. I got called and made the switch despite it costing about $2,500 more. I had multiple employees tell me it was worth it due to the beach access for the little kids and it was the main reason we booked it. Not once was I told the water levels were so low the beach was empty despite me calling multiple times to discuss best options for little kids. I called right away and was met with defensiveness despite the maintenance guy showing up and being more personable than the staff as he expressed he would be frustrated as welll. Come to find out, the people who rented Mystic Mountian booked it later for 1/2 the asking rental price, meaning we paid about $6,000 more than the house we unbooked for WORSE water access. I asked for a partial refund and did not get anything besides $50 back due to the basement not having many of things it said it had (gaming system, speakers, etc). To know water levels were so low most the dock was useless after talkingn me into it being the reason I should pay more is dishonest business practice and to do nothing about it is ridiculous. I'm too lazy to go to small claims court in another state but I should as they continue to false advertise with pictures that are not true due to water levels. See pics...the full pond is the ad and the other 2 and video are what I got. We made the most of our time but the way it was handled was dishonest and they did absolutely nothing to make up for it even admit it wasn't how to handle the situation. It's quite a shock when not forewarned. Their lease info released 1 week prior says to check that it's not too shallow before diving in. They referenced that as me being forewarned. The way that is written implies there is water, not a completely empty beach being shown as full on the pics. The same beach I called and asked about many times. Disgraceful operation and I rent a lot and have never written a negative review.

We rented a home (Got It All) on Smith Mountain Lake through CB Sales & Rentals, June 13-20, 2026…read more The communication with them prior to arriving to the house was perfect! The house was a great fit for our family however it was literally crawling with bugs (roaches, centipedes, millipedes, silverfish)! I called the office and left a message when no one answered. I NEVER heard back from them! It was so bad in my youngest adult son's bedroom downstairs that he couldn't even sleep in the room. He ended up sleeping on the downstairs couch all week. My husband called them towards the end of the week and it took 8 tries before anyone even answered the phone. The house was one of the most expensive we have ever rented on SML. You would think there would be some pest control at the house!

CB Sales & Rentals were the agency that managed my rental home. My home is a luxury home and…read morerenting it out was a necessity due to upkeep. I don't know where to begin except to say it's been several years and I am still repairing things after a major disaster, renting to a family that ignored the contract. I felt I had no support from CB Rental. First red flag was an appliance that needed replacing which was replaced within 48 hrs. That didn't seem suitable to the agent and I was told, " you pick one out or I will." Yes, the renter had a loss from the appliance not working , but they didn't get renter's insurance, as suggested . The renter could have been seen as being distinguished and privileged, and a good prospect as a renter, however they showed no respect for my home. Animals ( pets) were slipped into my home and caused a lot destruction. I asked the renter to leave and unfortunately many household things seemed to have gone with them.. I practically begged the agent to do a repeat walk through of my home after it was vacated, they refused. They also refused to share any pictures they had taken during the renters exit period. that clearly showed damaged. Many items were destroyed. I asked the agent to hold the deposit, that didn't happen. I got a check for less than 50.00. In summing up my review, this experience was one of the most difficult I ever faced. I regret ever meeting the agency owner. I will never understand the 5 star reviews that I've seen posted in their site.

What went well? Everything went well! Just a lovely, well appointed and beautifully maintained…read moreget-away under the stars. Comfortable, cozy and charming, you won't be disappointed. We've stayed three different times in three different cottages, easy decisions to make about returning there.

We spent our first date here and it was absolutely magical. Our first anniversary weekend was…read moreequally as amazing. Impeccably clean, super responsive hosts. Private, secluded, yet close enough to town to have dinner delivered. The cottages are beyond romantic with the fireplaces and jacuzzi tubs. Beautiful sunrises and so much wildlife. I can't recommend highly enough. I hope we can go back every year for our anniversary!

Although we didn't stay at the B&B, we stayed at Merrybrook Cottage just up the road. This place is…read moreabsolutely the most peaceful place you could imagine. With 3 bedrooms, 2 full bathrooms and sleeps 10, it was a perfect place for my family and I to stay for my daughters wedding. The kitchen has everything you need. Plenty of towels, tissue and paper towels. You really don't need a thing. Come visit Merrybrook, Bill and Lucy are completely accommodating.

How I discovered this Gem! My husband was booked for track time at VIR and I was tasked with…read morefinding lodging accommodations so I did some research to find the closest hotel to the racetrack and the Villa Cathedral was it. I had never stayed at a B&B so I was a little apprehensive but it was the closest to the track which for me was a win-win because it meant we could sleep in a little. All and all not only was it so convenient but I was pleasantly surprised! The room was beautiful, clean, comfortable and they also got up super early to have breakfast ready for us and to go coffee cups. Bill, Lucy and Gus the poodle were great host. They even accommodated the fact that we brought our 7lb doggie Abu. Gus and Abu quickly became friends! Gus was so gentle with our little guy. Their home is absolutely beautiful and tranquil. They will definitely be seeing us again. Best accommodations ever!

Contrary to the other two reviews on here, I give RSI 5 stars. This was our third year using them…read more Earlier this year I ask for a few house suggestions based of the criteria I needed. Quickly I was sent 3 choices and booked one of them that met all our needs. The house was perfect. The communication between RSI and myself was excellent. I want to specifically mention Anna who researched houses based off of our needs and answered all my questions from booking through the stay. Thank you, RSI, for helping my family and friends to create another amazing week at SML.

RSI did a fantastic job. They followed through and handled all the problems that came up. Couldn't…read moremore highly recommend them.

Cleanliness! Place was charming and a one time splurge for the grandkids…read more Just wish more attention was put to cleanliness. We spent over $300 for the one night and did not get much sleep. Really only sleeps 2, 3 at most and advertised room for 4.

Just wanted to add this hotel so I could bookmark it. Trip advisor has 10 reviews with 5 stars on…read moreALL of those reviews. Once someone else reviews this place here, I will remove my review.

Dreams do come true The Pavilion at Blackwater Junction made…read moremy daughter's dream come true. The venue is just perfect for a partially outdoor wedding. The ceremony view of the amazing Virginia countryside with pond, hills and the changing fall trees was an amazing backdrop. With two sides enclosed, a fireplace and heaters the late night venue was cozy but yet open air (which can be important when pandemics threaten events). Melba made the event so easy for planning. Erica, the bartender, kept all our guests happy. The site has plenty of ice for all bartending needs, a kitchen for food setup and three eclectic bathrooms. We would highly recommend The Pavilion at Blackwater Junction for any event needs!!

From the owner: Our wedding venue is built on the family farm at the end of a road in the country. It has complete…read moreprivacy, beautiful mountain background views, surrounded by woods and horse pastures. The building itself has modern features such as a big screen TV with wifi for your slideshows or videos, yet it is built with old doors, wood and antiques. If you want an amazing wedding, our venue is the place for you!