1. MLB Quality Auto Sales

    1. MLB Quality Auto Sales

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    Riverdale, GA

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    MLB Quality Auto Sales

    5.0 (1 review)
    Open 12:00 pm - 6:00 PM

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    Auto loan

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    2 years ago

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    Mike B.

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    Toyota South Atlanta - Evidence of attempts to lie about accident

    Toyota South Atlanta

    (193 reviews)

    Great Staff and friendly service. Staff was professional and the took care of my needs with a sense…read moreof urgency. I would give them 10 stars if I could.

    I purchased a 2023 Toyota Corolla from Krause Toyota South Atlanta dealership in June 2026 and…read morebrought the vehicle back in July to service after noticing that the left side of the bumper was coming apart. I immediately contacted my salesperson, provided pictures of the issue, and called the dealership approximately five to six times a day for nearly a week in an effort to get the matter addressed. I was eventually informed by the Service Department that the entire bumper needed to be replaced. During this time, I learned that the dealership had gone through an ownership change effective July 1. I was told that because I purchased the vehicle under the previous ownership, the new owners were not willing to cover the cost of replacing the bumper. I have continued to follow up with both the Sales and Service teams, but I have received what feels like a continuous runaround. I was also told that the dealership would "make it right" by trading me out of the vehicle and providing me with the same terms. However, that option has not materialized. I invested approximately $11,000 as a down payment for this vehicle, and I believe it is reasonable to expect assistance in resolving a significant issue that arose shortly after my purchase. I understand that the dealership changed ownership; however, the vehicle I purchased came from the same inventory that remains associated with the location. I was also made aware that other customers who purchased vehicles under similar circumstances have had their concerns addressed by the dealership, yet my issue remains unresolved. I even took the vehicle to an independent collision repair facility and obtained a repair estimate, but despite my continued efforts, I have not received a satisfactory resolution. Given how soon after the purchase the bumper issue occurred, along with the fact that I promptly notified the dealership and provided documentation of the problem, I have concerns that the issue may have existed prior to the sale. My intention is not to make an unsupported accusation, but I believe the circumstances warrant serious consideration and accountability. I value integrity, accountability, and, most importantly, following through on commitments. While the new owner has been pleasant and appears to be a nice person, that does not negate the fact that my issue remains unresolved. I was given assurances that the dealership would make the situation right, including the possibility of trading me out of the vehicle under the same terms, but those commitments were never fulfilled. At this point, I cannot, in good conscience, refer others to or return to this dealership for future business. My concern is about the cost of the bumper; it is about how the situation was handled and the lack of follow-through to immediately resolve the problem after I made a significant purchase and made every effort to address the issue appropriately.

    Heritage Mitsubishi - Heritage Mitsubishi Logo

    Heritage Mitsubishi

    (3 reviews)

    I felt the brakes for my newly purchased used 2018 Mitsubishi Mirage were scrapping. I sent my…read morevehicle to this dealership for a brake inspection to which they came back and said I had 3mm left on the back brakes and 7mm on the front or vice versa and my car was fine. I didn't feel good about this still, but I trusted their word. I mean, they're the manufacturer, right? Well over the new 6-8 weeks the problem got worse. So, I went back to this dealership telling I felt they did a bad inspection and that there still a problem with my brakes. So, they performed the inspection again. This time they came back and said I need brakes and rotors. This let me know that they had done a fraudulent inspection the first time I took it to them. Now I had lost an extra day of my time and needed to pay the extra cost of buying brakes. If they had found the original problem on the first visit and fixed my rotors, I would not have needed the brakes. Since Heritage did not execute a proper brake inspection and caused me loss of time (2 extra days loss), around $150 extra money spent, and around 2 months of driving around with bad rotors that could have caused an accident). I took my business elsewhere

    I purchased my brand new 2016 Mitsubishi Outlander in January. Frankie is a very caring sales…read moreconsultant. He takes time to explain everything to you and he's very good at what he does. Ken is a great manager. He took the time to break everything down when it came time for me to sign the papers. And Candice is such a sweet service advisor. Always has a smile on her face. The owners, Tim & Sabrina, are such nice people and do a good job at making sure all of their customers leave 100% happy. Heritage definitely makes you feel like part of the family! This is not a high pressure dealer at all. They actually​ build a relationship with you rather than just trying to sell you a car. I would recommend this dealership to anyone who is looking to purchase a vehicle or needs service.

    MLB Quality Auto Sales - usedcardealers - Updated September 2026

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