I previously left a poor review last year because nearly every visit resulted in waiting at least…read more15 minutes past my scheduled appointment time. The manager replied at the time, acknowledging the issue and saying they were "fine-tuning appointment durations" and making adjustments. Wanting to give them the benefit of the doubt, I decided to try again this year.
To be clear, the front desk staff and nurses have always been friendly and professional--no complaints there. During this most recent visit, they explained their internet was down, so I tried to be understanding. My appointment was at 11:50, but I wasn't called back until about 20 minutes later. After a brief conversation with the nurse, I changed into my gown and then waited another 15 minutes before the doctor (Andrea Jones) came in. She didn't apologize for the delay--just said, "Hi, thanks for your patience, welcome back." After waiting roughly 40 minutes past my appointment time, I expected a bit more acknowledgment, but I let it go.
This was an annual skin exam. Dr. Jones asked about a mole on my cheek that had been bothering me last year, so I explained that I had it removed by another dermatologist a few months after my last appointment with her. I told her the area didn't completely smooth out after being shaved off, but that I wasn't eager to go through another cutting-and-healing process unless there was a less invasive option, like laser.
She confirmed there wasn't, and said punching it out might be the best option. Somewhere in the conversation, things seemed to get lost in translation. I said I was tired of dealing with it, and she took that as me agreeing to another procedure. She then told me it would cost $750 since it was cosmetic. I was confused because I never said I wanted a procedure done. After we cleared that up, she responded: "Oh, then why are we even talking about this? We're just wasting our time talking about something you're not interested in treating."
Like, I'm sorry--I'M wasting YOUR time??
Talk about RUDE. She had asked about my cheek, and I was simply answering her question. I never said I wasn't interested in improving it--only that I didn't want another surgical cut. That is not an appropriate way to speak to a patient.
We continued with the skin exam. She mentioned my scalp looked irritated, so I explained the recent issues I'd had (acne flare-ups, scalp psoriasis, etc.). She listened, but showed no empathy for the stress or frustration I'd been dealing with. Her only response was, "Well, we can do a patch test," which felt more like another upsell than genuine care. Overall, she showed zero concern, and it felt like she was eager to end the appointment once she realized I wasn't planning to spend extra money on treatments or tests. Basically a 50 minute appointment for 5 minutes of the actual "Doctor's time".
I gave this place a second chance after my poor experience last year, hoping things would improve. Unfortunately, today's visit confirmed the opposite. I will absolutely not be returning. Not now, not ever.