The work was done right.Work was done in a very timely manner. Very easy to work with and the…read moreprices were very fair

Needed an oil change. Was overwhelmed with video and advice for needed maintenance…read more Got the oil change, and will not go back.

Unfortunately a problem arose during a transmission replacement that included a transmission mount…read moreas part of the work. The transmission mount they used was a cheap knock-off mount and failed immediately. I drove around with the engine shifting around, shuddering, shaking and clunking for months trying to figure it out. Every time I brought it back to them they were evasive and said the mounts were fine or blamed it on something else. Finally, I got an oil change at a second mechanic and they found the issue and told me to go back to Honest Auto and have them fix it since it wasn't done correctly. Even with photographic evidence they were evasive and said that they can't do the work again because it is too much time and money lost for their business. Now I am stuck with a huge repair bill and potential damage to other parts of my car from the engine moving around for this long. The problem is with the part installed being defective and the work not being done correctly I wish they would have simply apologized and offered to fix the issue that was already paid for. I lost a lot of time and missed days at work driving my car in to mechanics and borrowing family members' cars to try and find this issue. I don't think it was the right or moral thing for them to do and it certainly was not honest. Now I have to go pay a massive amount of money at another mechanic for a job that I already paid for here. It was supposed to already have been done but was done improperly and they refuse to make it right. To do the right thing and install a good OEM mount and complete the repair correctly.

Straight up, honest. Communication is good. Experienced mechanics with attention to the details…read more Quality work. Trustful.

Would of put negative 10 stars if giving option 6 spark plugs replaced 1 coil pack 469 fucking 26…read moredollars per plug not including the labor people like these scum bags are why people use YouTube and DIY if I can save someone money it was worth it

They are the reason people use YouTube and do in themselves 1 coil pack and 6 spark plugs 469 god…read moredamn 26 dollars a plug these racists charged me without labor 81 for coil then the labor wtf scummmmbaaaaaggs

What a find!!! Reasonable prices and amazing service! Scott and is team were great to work with…read moreand I've 4 new tires to prove it!! We'll be taking our fleet vehicles there!!

The team is amazing, very knowledgeable and professional. Always willing to work with you!!read more

Quick and reasonably priced. Stopped in on my way to something else for an oil change, great servic…read moree

I don't recommend this service station because they appear as though they have great prices because…read morethey don't do everything that they are supposed to do to Begin with - to THEN cause you to have to come back SO THAT THEY WILL BE ABLE TO CHARGE AND SERVICE YOUR VEHICLE a 2nd or 3rd time INSTEAD OF DOING IT RIGHT THE VERY 1ST TIME ! If you wanna settle for their "so called" quick oil changes REQUEST your old oil filter TO PREVENT A HALF ASS JOB!!!

I have been going to Family Auto for years. They are fair and honest and have the best prices in…read moretown. There is no other place I would consider going to. My brother-in- law was told he needed a lot of work at another shop. When he took his Honda Accord to Family Auto. He was told that her did not need half the things the other shop recommended.

Great service, reasonable pricing. Easy peezy. Good location, fast and honest. Five stars for sure.read more

So a rickty ride down the cobblestone part of Germantown Avenue caused my muffler to break free. I…read morefigured this was the perfect opportunity to give Rapco another try since Jason had been so gracious in his response to my first review. I did not go in an immediately ask for him, instead I let the transaction flow to see how I felt. I was treated very well by Fran and Bill at the front desk but what I truly appreciated the most was being taken into the installation area and shown exactly what the problem was and what it would take to fix it. A huge portion of the pipe was completely rotted through. After getting my estimate which was quite reasonable cuz I did do some research, I explained to Bill and Fran about my previous experience and they were completely apologetic and as gracious as Jason had been. My work took a little while but the accommodations were good. Rapco has a spacious waiting room so distancing was not an issue, a tv and plenty of magazines to keep you occupied. Very happy with my visit and plan on coming back for that Yelp check-in offer.

I received fantastic service from the staff at RAPCO. They diagnosed my suspension and braking…read moreissues on my 2007 Ford E350 and completed the necessary repairs quickly so I could get back on the road. They stand by their work and realigned my truck, shortly after I reported the problem. It's been a couple of months since these major repairs and I am 100% satisfied and recommend them highly. I was also able to take advantage of the financing program that gave me 100 days at 0% interest. That worked for me! I'm grateful to the people at Rapco for their courtesy and professional repair.

Another awesome service! Everyone is so professional and so informative, my go to! I love that they…read moretell you what you need and it's priority, and you can go from there.

Always amazing service. Josh and his team let you know what's an immediate need and what can wait…read moreand break down all the prices. He gets all of the services that I need done and never tries to over charge. I've been taking my cars here for 5 years and live over an hour away.