Excellent team and service. Can recommend for honesty and quality. Better than other shops in the…read morearea. Also provided loaner car for emergency.

My wife and I visited the AutoStream Columbia location to have the bad AC compressor fixed. The…read morecompressor is covered under a "Lifetime Warranty" from a previous repair done at this shop, and we brought the physical documentation (see photo) to prove it. Unfortunately, the front desk manager refused to honor the agreement. After looking at the warranty paper, she demanded an upfront diagnostic fee before any work or inspection could begin. When I explained that a lifetime warranty on the part and service should cover the inspection to verify the failure, she refused to discuss the matter. Instead of talking professionally, she yelled "Excuse me!", walked away, and ordered us to leave the shop while refusing to address our other repair needs.We have been customers here in the past, but the complete lack of professionalism and the outright refusal to honor their own written warranty is unacceptable. Potential customers should beware that AutoStream may not stand behind their lifetime guarantees.

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Made an online appointment yesterday evening for a safety inspection. Received a text shortly…read morebefore my appointment saying they won't do the inspection on my vehicle. When I challenged that and said I would happily pay for a repeat inspection *IF* my vehicle needs repairs, Tony repeatedly doubled down on nonsensical policies. Recommend using Columba Auto Care or Dobbin Auto Repair. Both seem more respectful of customers' time. Neither have such "policies" for state inspections. UPDATE to correct the inaccuracies by the business owner: I booked the night before and received confirmation of such. Also, when I called Tony in response to his text, I told him I'd pay for a repeat inspection IF NECESSARY (unlikely on a newer model with low miles) and would not want their shop to do the repairs. He still doubled down on nonsensical policies. If my vehicle needed repairs, I'd take it to Tesla -- not a random shop without the expertise necessary to take care of my vehicle. I've talked with multiple shops in the area. This is the ONLY one I've spoken to that refuses to do state inspections on Teslas. They should reevaluate their policies AND state this clearly on their website so they do not waste customers' time.

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

Rolland was fantastic. Professional, honest and followed up with phones calls while my Jeep was…read morebeing serviced. Totally recommend this place!

0 stars, either they're scammers or their prices are outrageous. I went here for a vehicle…read moreinspection months ago in which I was told I needed around $5,000 worth of work. Windshield wipers I just replaced, exhaust clamps that I had put on myself, and engine mounts that were "basically non existent". Speaking of the exhaust clamps when I got the truck back I heard rattling from the undercarriage, rattling that I have never heard before and i've been working on this truck for months (replacing the catalytic converter, changing the starter, etc.) When I asked the mechanic what that rattling was the best thing he could do was say "I'm not sure" give me my keys and walk away. When I got under the truck to tighten the clamp myself (Which for some reason was $25 when I can get it for $7 from autozone) The manager came out and gave me some excuse about expanding and shrinking. Since I've retightened that clamp it hasn't budged again in months or made a squeak. The wait was long but that was expected due to it being a vehicle inspection. Overall my visit was .5 stars out of 5. The only saving grace was the front desk employee who was a pretty nice guy. But my reasoning for writing this comes after having two friends go to this shop and also get outrageous numbers, one got $6,000 in repairs after inspection and another got quoted a $1,300 brake job just for the front. I really hate to leave bad reviews but please go somewhere else and save yourself the headache.

Could not repair brakes on a Benz GLE which they serviced a year ago??? Very disappointed.read more

This was my first time to Dakis and I will be back. Matt was reasonably priced, honest and…read morecompleted the work on time. Glad I took the advice of my neighbor to give them a shot.

I cannot recommend CACC highly enough for the great job they did repairing my car after an…read moreunfortunate collision. I thought I had only done cosmetic damage to the car, but luckily Mr Tehrani noticed I had managed to create a leak in the radiator as well, which he thoroughly explained to me. I am so relieved that we got this attended to!

I really hate that I have to update my review in a negative way but I have to be honest. I will…read morestart by saying that Eddie is super super nice and friendly HOWEVER he does not thoroughly explain what is going on with my car. He initially did body work to my car, which I was VERY happy with, but just days later, my splash shield light came on, then my check engine. I am not necessarily saying they caused this (can't confirm they didn't either, as they were the only ones who worked on my car). So I took my car back shortly after, and Eddie said he did the diagnostics for free. He then charged me for an oil change (that I didn't need at the time). I emailed Eddie asking for my diagnostic results, which he said he would get to me, but he never did. I had to take my car somewhere else, and it turned out to be a simple sensor issue that they promptly fixed, and I haven't had an issue since.

Been taking our Range Rovers to Matt and MidAtlantic for several years. We trust their work and we…read moreall know how hard it is to find an honest mechanic. So far, our 3 trucks have been serviced by them and when it was time to "retire" one they were honest about the sensibility of making any more repairs.

Honest and expert work always They run a really nice shop…read more If you own a Range Rover this is the place !!

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell