When I called the 888 number then I got Caleb who then connected me to Hoke. I gave him the details…read morethat my van has multiple error codes, 1. coolant thermostat and second a very small leak in the emission system. They said they warrant their work and charged a high price for diagnosis. Chris the technician, showed up on time. He is professional and replaced the thermostat. The reason I am only giving 3 stars and am not happy is, even though I am insisting Hoke and Chris fix the leak issue also, they differed and clear the engine codes and left with the payment. As suspected check engine light came on after driving a few miles. When I called Hoke, he said he or Chris will get back to me on this issue, but so far no one did even after my constant texting or calling them. It's been a week now, so I gave up and writing this review.

A friend of mine took her car to get a head gasket replacement. They had it 3 weeks. Yesterday, I…read morewent to pay the bill with a credit loan I applied for and was approved to pay the bill ( otherwise he wouldn't have done a damned thing), and it had " just disappeared". I tried to reapply and was denied. So he suggested another company, they only allowed $1,000, the bill was $2,727.27. I had to use my debit card before he would release the car. He also said she needed the thermostat housing was cracked. Then, she needs her radiator needs replaced. I was 30 minutes late for work because of his greediness. She took the car to a different mechanic and he said not much was done to the car. Bolts weren't tightened ( the grease wasn't disturbed). All I want now is my $3727.27 back before I file a lawsuit.i don't have the money to throw around to a dishonest auto shop. I am soooooo done

These guys helped me out of two jams and they were incredibly reasonable on the terms. They once…read morelet me drive off owing them money and -wow- fast for getting me out of there! Just don't use (I forget which) tow service.

Great service !!! No con games with trying to get you to…read morespend $1100for a $30 dollar part. Please see them if you need exhaust repairs. Honest man there and in my opinion under charges. It's not a fancy garage for those that expect a dealership experience. This experience for me was an honest man who knows his craft and doesn't rip people off almost to a fault. I had work done on my Cadillac SRX Dealer wanted $1100. They charged me $30 I left a nice tip. Again he knows his stuff don't be turned off if you want to be pampered while you wait. And by the way he reported my exhaust in under an hour.

Buck is more than just a proprietor of a muffler shop (which is the BEST FYI)...He is one of the…read morenicest, most considerate, humble & generous men I've actually ever had the pleasure of meeting. Not only does he go OUT OF HIS WAY for people but he is HONEST! He cares about humanity and he treats ppl with respect and is genuine. He will & does stand by his work and his convictions. He doesn't tell you what you want to hear nor will he EVER rip you off...he saved my grandmother 100's of dollars while everyone else in Gaston County wanted to over-charge her...the problem Buck fixed cost $20! I would give him a 1000 stars if I could and ANY negative reviews are from people who don't like to hear the truth apparently??....like a large corporation that would charge an 83 yr old woman $900 plus dollars (how would she know right?) when in all actuality it was repaired for $20 dollars via Buck! Don't hesitate to contact him...Ever!...Awesome man & business with HONESTY in the automotive industry...how many times have you been ripped off due to your car? You can trust Buck to not lie...

This review is about 8 months overdue! Apologies to Griffin Buick!…read more I was interested in purchasing a used truck from a nearby sales lot. I was extremely interested in this vehicle (a Chevy) and asked the dealer where I can take the truck to for a quick check-out. They suggested Griffin Buick. So I made an appointment later that day and dropped the truck off at Griffin Buick, while I waited in the waiting room. I worked with Richard O. at the service desk. Richard wrote up an estimate for me and I was in agreement, so they began their inspection. After about 30 minutes, Richard comes into the waiting room and asks me to follow him. He is shaking his head and tells me, "you have to see this." I follow him into the mechanics' garage where the truck is hoisted up on a rack. Him and his service crew proceed to show me that there is nothing 'sound' in this vehicle: the rack-and-pinion steering is completely shot, the shocks are worn and leaking, the springs are weak. In short, the steering and suspension systems need overhauling. He strongly advises me "do NOT buy this vehicle!!!". I take his stern warning and run with it... He feels so badly for me, in fact, that he waives the service inspection fee :O I was shocked at his kindness and took too his advice. I am EXTREMELY grateful to Griffin Buick and Richard O in particular of saving me from a $10,000 mistake!!!! I get home, and explain to my spouse the story of what just transpired. Then she tells me, "Oh, they're great! That is where I take my car all the time for service and oil changes!". Wow, I did not know that! I will tell you this: if I buy another car in the future, I would absolutely give Griffin Buick my first preference. If this is how they treat non-Buick owners, I can only imagine how they treat "one of their own." Top notch service advisors and mechanics bar none!

Would not recommend taking your vehicle here for service…read more They flashed my ECM and it blew my valve body out. After that it was in the shop constantly with issues. Sales team seems okay.

Hooked has helped me three times so far and they are still my first call if I need a tow. Great…read moreservice and communication at a reasonable price.

0 stars!!! horrible people terrible place, my truck was towed here and they sent it to a different…read moreplace i got there and my stuff was stolen they claim they dont know anything horrible

Great customer service, no pressure when buying the truck. Had performed well so far. Happy with my…read morechoice.

GREAT SERVICE AND VALUE!…read more Had to replace the valve cover on my wife's BMW X35i and dreaded the whole thing. I shouldn't have worried. The guys at SE Auto Exchange did a terrific job at a great price! Thanks, Mike, Albert and Paul for fantastic service. OH! And while there I had the opportunity to test drive a beautiful 2010 BMW M1 Convertible at only $9,997! Unfortunately, it doesn't fit my lifestyle at the moment... soon though...

Good work dude!!!thanks for the speedy job we are on our way!!ATLANTA BOUND....thanks James..Ethan…read morehawke lookalike!!lol

James came to my house to fix a screeching noise my car was making. He misdiagnosed my issue…read moresaying it was an issue with my belt and pulleys. After he replaced them the noise still persisted. I called to tell him the noise was still there and he said he would refund my money, which he did not. He then stopped accepting my calls and made no effort to remedy the problem or return any of my money. (As it turns out the issue was my wheels, something an experienced mechanic should have been able to point out).

I freely admit that I am not a car guy, so I generally rely on the goodwill of professionals and…read morehope they don't screw me over too badly. When I recently had a mysterious battery drain issue, Advanced Auto Parts replaced my battery and referred me to Paul's for further testing. The staff, including Paul himself, was very responsive and helpful. They kept my car overnight to test for further drain issues, and when they didn't find anything, get this... They didn't charge me! Not a single cent did they demand for their time. This was a very pleasant surprise. This kind of customer service ensures I will go back to Paul's the next time anything acts up.