A week ago, I was at CF Polo Park a few hours after having arrived in town. It was raining. I thought that taking some shelter indoors was a good idea. I needed a decent car vent cell phone holder. The one that I travel with doesn't have a security hook that ensures it stays put when you yank your phone off it. I needed a better one, preferably with either a magnet or a hook for a PopSocket. At this mall, I checked out a couple of cell phone places. They offered the same one that I had -- without the security hook. Ugh! I finally found Mobile Care. The man behind the counter had exactly what I was looking for. The vent mount had that security hook that I needed. It also was MagSafe-compatible, which aligned with my cell phone case. The man assembled it for me. I checked out the length of this security hook. It was exactly what I wanted. I paid with a credit card. I tapped and was good. He put everything in a plastic bag. I wished him a great day. I installed it in my rental vehicle once I was done shopping at this mall. It has worked well for the past week. This store is on the first floor. It's near Garage. (257) read more

See all

I went to Mobile Care on the main level of Polo Park to buy a box for a phone I had purchased for my mom. I politely asked if they could wrap it to make it look presentable as a gift. The owner, Mohammad, immediately became aggressive. He said, "You're asking too much," called me a liar, and told me to "get going." He even threatened me, claiming he will get me banned from the mall because i dont know who he is and his powers. His behavior was loud and clearly meant to embarrass me in front of other customers. I later went to another store in the mall and the staff there wrapped the phone quickly and politely, proving that my request was normal. Mohammad's reaction was not only unnecessary but threatening and abusive. This seems to be a pattern of intimidation -- the way he tried to scare me mirrors complaints from other customers. No one should be verbally harassed, humiliated, or threatened for asking a simple question. Polo Park management should address this behavior to protect shoppers. read more

Bought an iPhone 16 otterbox case from them, receipt said exchange available within 14 days if you're not happy. Brought it back one week later tonight and the guy who told me that was the policy would not honor it, said it was now "used." Policy said nothing about that being some rule, loser just made it up and told me to get lost. Total scammers, I would avoid this place at all costs, they don't deserve to be in business. My fault for believing this guys lies. Don't buy from stores that don't have honorable return policies, never mind outright lying to customers like this piece of work did. Edit - apparently the kiosk on the ground level and the store on the second level are separate entities. My terrible interaction occurred at the kiosk and not the second floor store. The gentleman in the second store floor was very accommodating to my situation, so I have since changed my star from 1 to 4 to reflect this. read more