I ordered a dump trailer for my husbands retirement in September 2020. I was told the trailer will…read morebe ready for pickup in 2 weeks. It wasn't. I called them every two weeks for 9 month and was always told some excuse or another. Finally a new manager called me to let me know that my order has never been processed. So this guy promised me the trailer in no less than a month and by this time the same product was priced $ 3000 Dollars higher, than previously agreed upon. I reluctantly agreed to the price and gave him another deposit! Stupid me. Two month later - still no trailer and I gave up and bought the same trailer from another company in California. Now, they are refusing and or ignoring my request of a refund for my deposit. I will never buy from those unprofessional people again. Very poor customer service and their staff appear clueless.

Fabulous experience. Drove from Reno, NV, to Sutherlin, OR, to pick up my brand new, beautiful,…read more2021 Southland Dump Trailer. Just what I needed for my RV Park campground at Lake Almanor. Everyone with whom I dealt from beginning to end was courtesy, professional, knowledgeable, and accommodating. Stephanie, Sales manager Tim, and owner Jim are so nice and just wonderful people. I couldn't have been more pleased. I highly recommend OTW. If you need a trailer, no need to shop around, give them a call. You won't be disappointed. Great price, great service, great product, and great people. Thank you Tim for everything. You're the best!

Been trying to get ahold of this company for months and you either get a message that says they…read morearen't accepting calls or you leave a message and they don't call back. Ended up calling Pepe Lepew and they came out and got my rv clog fixed.

I called SOS mobile with a broken sink pipe at 4:30pm. Problem was 100% fixed within an hour. I was…read morehappy with the price, and impressed with how quick my repair was completed. Thanks guys!!

I recently was in Eugene and got a quote for a canopy for my pickup truck. When I got back to…read moreRoseburg I looked up the manufacturer on the internet and saw there was a dealer for the same item in Sutherlin. So I filled out the form on the internet to ask them for a quote. A few days later I got an email from I-5 with a quote. It was $100 higher than the quote from Eugene. I went to see the person that sent me the quote and told her that the Eugene quote was $100 lower than hers but I would buy from them to keep my money local if she would just come down $50 in price. She was rude and combative when she said the price I quoted you is the price....period, I'm not going to change it. Today I ordered my $2000 canopy in Eugene.

In need of a break controller, I went to I-5 Trailer. I had researched prices on line and shared…read morethose with the sales lady. They were 35% higher and here response was, "Do you want it or not?!" She also told me the name of a competitor and said, "You can go there if you want..." I bought it there but, I will never be back.

They are no longer in business called them because they're still listed on Yelp and they're the…read morenumber they're in the number one spot but I talked to the man and he said he's been out of business for like eight years and doesn't understand why

Over the top services and its owner Jeff are where you want to be when you have trouble with your…read moreUHaul moving truck and trailer. Jeff was incredibly nice and checked for us that was safe and made us feel at home providing us and our dog with water and a cool place to wait for help. Also he recommended a restaurant nearby. I have not tried out his detail cleaning, but I will definitely in the future because I am sure it will be fantastic.

On a Sunday they met me at the shop to repair my valve stem on my 5th wheel. I definitely didn't…read morewant to tow on my spare for another 400 miles. While all other places were closed they still gave an honest price for coming in while the shop was closed. I'm was very appreciative.

Super friendly and great service! No one around was open on a Sunday and they helped us fix a fire…read moreand ent us at there shop! Wonderful people ! Huge help ! Highly recommend!

Amazing, friendly, caring service ! I went again this year. My 2 experiences with the staff have…read morebeen great! Would recommend them to anybody. Many people in the Sutherlin and Umpqua areas share about their positive experiences at this location. Thank you for giving me advice on my brakes, tires, and other car issues. I feel I can trust you guys.

Wanted to charge to inspect and check out a vibration on a new vehicle as well as charge for tire…read morerotation to on said new vehicle I have been a customer of this company for years and the nickel and dime bs for me is done. talked to the manager he explained that it doesn't matter that I've been a customer for the bet 20 years doesn't make a difference time to find a company it does ‍ next sucks for a good shop to go down hill but it's in the water now car even has a bent internal valve stem causing a leak and warning light but they sent me in the road ‍ being a mechanic myself do better

They performed a smog check for me . They were willing to accommodate a change in my schedule on…read moreshort notice. The Service was performed in a reasonable period of time, and best of all they had interesting reading material in their waiting room.;)

The water pump on our f-150 disintegrated on I-5 in heavy weather on a Sunday. Threw the serpentine…read morein the process. Limped off the freeway to safety. Discovered MMSC, who was ready to roll first thing Monday morning when parts stores opened for business. They got the parts, got the job done, and got us back on the road by lunchtime. Saved our bacon. These things aren't cheap, but MMSC was a value for us.

We have an RV, and we're traveling through Oregon. We replaced the couch in the RV, but the…read moreplatform wasn't deep enough to allow the chairs to sit far enough away from the wall to lay it all the way back. Searching for repair professionals near Roseburg we found Higher Dimensions on google. Higher Dimensions was able to fix the recliner issue and the chairs sit perfectly now. We had a drawer rebuilt by a cabinet shop in California, and hadn't t tried to reinstall it yet. When we did we discovered it was made it 1/8" too wide. Jesse, at Higher Dimensions was able to fix that issue also. They also replaced the screen in our RVs screen door. No job was too small. Wasn't sure they worked in RVs and Travel Trailers but they took on the jobs and completed them fast. If you need a licensed and insured contractor to do repairs, look no further. They aren't just for home repairs, they did a fantastic job on our RV.

From the owner: We're one of Douglas county's best contractor and water mitigation specialists.We have worked hard…read morefor a solid reputation!We are passionate about our craft.we value time wich means we have the best communication with our clients and continue to exceed expectations by delivering a 5 star experience with outstanding craftsmanship.

Started off with a phone call to the Coos Bay dealership, inquiring about a boat I had seen on…read moretheir website. They said it was available, so I made arrangements to fly in from N. California. I gave them a weeks' notice and asked if they could have the boat brought down from there Florence dealership, they agreed. I confirmed the day before arrival that I was going to be at the dealership around 1pm, once I arrived, I was told that they were not able to bring the boat down and I would need to drive an hour away to the Florance dealership to see the boat. I can understand if they didn't have time to bring the boat down to Coos Bay on only a possibility of a boat sale, but if they would have told me that they were unable to, and I would have just drove Stright there from the airport and not wasted my time going to the Coos Bay dealership. The salesperson (Brian) said he would go with me to the Florence dealership, but they were extremely busy (there was not one customer in site), so I said no problem and just went myself. I took a look at the boat, spoke with a very nice and knowledgeable guy from the Florance dealership and headed back to the Coos Bay dealership to discuss buying the boat. Called Brian and let him know I was on my way, but he was at home already (3:30) and that we could go over final pricing on Monday. I was thinking, I came all this way and was going to buy this boat that day but needed to wait until Monday now. (Note, boat sales are very slow, and Y Marina is closing the Florance Dealership down, but couldn't take a little extra time that day to sell a 100K plus boat). Call on Monday, settled on a price for the Boat, ask if they would be interested in also setting up the boat with electronics and kicker motor and asked for the addition cost, they said sure thing and they would get back to me that afternoon or the following morning. I didn't hear back, so I called the following day to finalize the deal and asked why I had not heard back from them sooner, then I was told that the boat was sold to someone else. I mentioned that we had agreed to a price and the boat was sold and that I was just waiting on the accessory pricing and installation lead time. They offered no apology and just said that there Florence store sold the boat and didn't communicate that with them. I said it seems that you do not communicate well with each other and that the boat should not have been sold out from underneath me. I have seen good reviews about this dealership, and it might have been this way at one time, but my experience showed me that they are very disconnected and scattered and communicate poorly with potential customers. I don't think sales work very well this way in a slow market (or any market). I guess maybe they got comfortable with the hot boat sales market of the past and it shows. I ended up buying a boat and Clemens Marina. Very knowledgeable staff and communicated well and great pricing. Y Marina missed out on $150K sale, due to lack of effort, scattered and poor sales Commnication.

Purchased a boat from the Florence, Oregon Y Marina folks. George and Bubba went above and beyond…read moreto make sure the sale that was acceptable and fair for us all. We were always comfortable with the negotiations and felt no pressure. We are not from the Florence area but certainly feel like George and Bubba would be our go to guys if we ever needed anything in Florence. Nice job guys!