Great experience at this fitness products store! Tim, the owner, gave me such a great deal on these…read moresoft side kettle bells! He is definitely not overcharging for this high quality equipment. I also bought one of those doorway pull-up bars and he gave me a great deal on that too. This is a very well stocked home fitness store. I'm sure professional gyms in the area also use them all the time. Come in here and try out some of their items. There's enough that you can pick and choose and figure out what you want in the store because they are so well stocked. I will be back as I get stronger and need more products.

Tim is the BEST! When I couldn't work the seat on my new M3 Multi-gym, he had someone at my house…read morewithin minutes. He is very knowledgeable about his inventory & goes above & beyond the typical customer service. He will give you a fair price on anything you purchase from him. I cannot speak highly enough about Tim, the selection of equipment and the service. No need to go anywhere else!

Stopped by Dick's late on a Friday night and had such a great experience that I felt it deserved a…read morereview. Jonathan, Damario, and Dani were all incredibly helpful and welcoming even though it was near closing time. Instead of rushing customers out, they were patient, friendly, and genuinely attentive. They took the time to help me find exactly what I needed, answered my questions, and did it all with positive attitudes and professionalism. It's rare to see a team maintain that level of stellar customer service at the end of a long week, but they absolutely did. Big thank you to Jonathan, Damario, and Dani for going above and beyond and making the shopping experience easy and pleasant. Their teamwork and kindness really stood out.

Unfortunately I won't be back to this location ever again. After previously giving them a 4 star…read morereview, I now leave this location 1 star. The last three times I've been here I've had horrible customer service. One of the male employees had a bad attitude with me on two different occasions. He was snarky, rude and had a smarty pants attitude. Like bro... stay home if you're mad at the world and get out of the customer service / retail job field. The selection here is decent. The value is fair. The store is big and clean. But the service is horrendous. Last week my wife wanted to make a large purchase and she just walked out. No one seemed to want to take care of her. Dicks lost a big sale. She went to another mall instead. By the looks of other reviews it looks like customer service is not their forte... What a shame! Thousand Oaks really does need a nice sporting goods store.

We had a great experience with Johnson Fitness (and Kevin, the manager). When we walked in , Randy…read moreand the other person asked if we needed any help. We responded that we were just looking. They immediately left us alone to browse. We asked a few questions about different pieces of equipment, which they answered without applying any sales pressure. We ultimately made a purchase of a recumbent bike. The sales process couldn't have been easier. And the delivery process was stellar. We were contacted by the distribution department, where the rep could not have been more polite. She reached out proactively with an even earlier delivery date possibility when one opened. We couldn't be there on that date, but appreciated the opportunity. We were then contacted the night before scheduled delivery, and when the driver was within 30 minutes. Great experience all around.

I bought a recumbent bike last month and called the store as it needed some additional adjusting…read more The company customer service is top notch. They called me to schedule the technician to come out and then reminded me the day before and on the actual day . Great service

Came looking for a bike for my teenager and Steve L was a phenomenal help! Knowledgeable and…read morefriendly we walked away with the best bike for my boy. A+ 5 stars!

I shop at the Big 5 Sporting Goods located in Thousand Oaks ,Ca. on a regular basis and have done…read moreso for at least a decade.I go there to buy certain items that I need for work that are hard to find at a reasonable price elsewhere without sacrificing quality.I don't want to spend a large sum if money on a high end pocket knife in which I am going to beat up and eventually break at my work.Big 5 runs Good ads and if your patient you can get a great deal on a nam e brand item,for a much lower price than the department stores.This is thier buidness and that'd why I shop there.Often times I run in for a nice knife and end up purchasing a a flannel or a couple work shirts,flashlights etc...I have spent THOUSANDS of dollars at this as well have many of my friends,co-workers and family in this community.Thus far,any minor problems or disgretions I have encountered over the years have been swiftly and professionaly resolved by either the clerk who was helping me or by a nearby helpful manager.It is a terrible reflection on those hard working diligent proffessionals,the incident which occured today when I was trying to pay for my product.I waited patiently in line to have a couple of knives shown to me which are kept locked up on a display case for obvious reasons.I will say that,being in the retail business for over 15 years myself,I would give the stores pricing accuracy an F or maybe even bordering criminal fraud as far as wrong prices,no prices or the just don't know and are not going to bother to even try to find out for you.I would say 75 percent if ALL Thier knives on display,have no prices at all on the shelf tag or knife itself.When I tried to incure a couple of unpriced knives,I was met with a bad attitude and snyde remarks which made me feel unimportant,unwanted and unappreciated as a customer.I know that retailers rely on student workers in thier workforce but come on man this kids chest barely reached the top of the counter.His beard was,I believe,parts of a cheap drugstore Holloween costume,and he was dressed like a 7th Grader.Sorry,maybe it was take your child to work day but I shouldn't have to babysit the clerk or reprimand the clerk assissting me at the local sporting goods store.O.K.. Bottom line is he couldn't break a 100 dollar bill at 4 o'clock in the afternoon after bring open for buisness for at least 5 or 6 hours on a very busy day.He looked at me like I was a nutcase for even handing it him which I almost didn't want to do considering he could not of been a day over 14 years old and I questioned whether he even knew what the was or had ever seen one before.I thought he was gonna start crying and said he absolutely not break such a large o it too high of a risk.I said then please call a manager at which time he told me he was.That I know us against the child labor act !!! To begin with,then he started childishly bickering with me and threatened to tell his mommy,I mean manager on me if I didn'te apologize to him.I just wanted to buy the product at this point but was refused services and I left the store promptly.I asked the REAL manager on duty for the General Store Manager and District Manager's names and was told was the CEO Of the entire company.And refused to give me futther information.From now on,I will be shopping at Dicks.At least they are not such pussies.Thank you again Big Dive !!! For absolutely nothing !!!! Sincerely Robert Jackson. Mistreated Customer at Big 5 Sporting Goods in Thousand Oaks,Ca.

At the beginning of Covid my fitness and Spin Cycling studio went outdoors due mandates by the…read morestate. Because of the state of my health I couldn't possibly endanger myself due to my low immune system, so I didn't participate in the outdoor classes. For awhile I attended Zoom classes with the two studios I belonged to. It was so difficult to keep the motivation going so I ultimately dropped both memberships. My sweet husband knew that exercising is my solace and my church. It helps me be a better person, inside and out. Being a researcher he is, he found me the Peloton app. I was able to take Barre, Pilates, Bootcamps etc. During the shutdown I would retreat into my exercise room, listen to fun music and get my Yaya's out. Talk about mood elevating. Then the surprise came, my very own shiny Peloton plus bike. Talk about excitement. That meant I could get rid of my old Spin bike!! Yeah meeee! I also have a treadmill so I've been able to participate in the running classes. It's been a life changer for me. It's allowed me to not step in another studio so I can keep Covid free. The instructors are great. They have skill sets I pull from and different personalities that makes me thrive. I know this is to rate the physical Peloton store, but if this can help someone make that life changing decision so be it. Get on board the Peloton craze!! It's fun seeing your progress and others. #hcotf

I had a great experience with the Thousand Oaks Peloton sales team at the Oaks Mall. I was on the…read morefence as this was a big purchase for my husband and I. We have two kids under two with really limited time. I also don't feel comfortable in gyms due to Covid. I went to the TO location to purchase shoes that I could use on my friends Peloton. After talking with them and learning about the zero interest for three years and discount for first responders (husband is in healthcare), I decided this would be a good investment in myself and family. My bike was delivered in three days and the delivery staff set it up and showed us how to use it. I can't say enough about the quality of staff and the ease of the entire process. We love our bike and my only regret was not doing this sooner!

Juke Fitness Equipment is amazing! Absolutely great customer service from Jesse . He explained…read moreeverything clearly and took his time . I even received free local delivery from him. Highly recommended and would definitely buy more fitness equipment from him the future. Thanks man!

These guys are fantastic in every way. Jessie and his father were extremely helpful with my…read morepurchase. Could not recommend them more! The best.

Had a really good experience with SkyFit. They made sure that all my needs were taken care of and…read moreit was very affordable. I will definitely be doing business with them again.

This my second time doing business with Skyfit, they are great, communicate very well, new what…read morethe status of my order was, they suggested substations, when an item was unavailable. Have recommended them to my gym friends who are looking fot their home gyms. Would reccomebd them to anyone needing weights and gym accessories...

Customer service is an absolute joke with this company. The hard working technicians do their job,…read morehowever do not expect any help from customer service, primarily "Monica". They are very selective of who they help and when they will help you. They will not return calls, and do not return texts promptly. Cannot recommend this low budget business. Steer clear if you hear of any companies contracted with this supposed customer care repair service!