Stopped by Dick's late on a Friday night and had such a great experience that I felt it deserved a review. Jonathan, Damario, and Dani were all incredibly helpful and welcoming even though it was near closing time. Instead of rushing customers out, they were patient, friendly, and genuinely attentive. They took the time to help me find exactly what I needed, answered my questions, and did it all with positive attitudes and professionalism. It's rare to see a team maintain that level of stellar customer service at the end of a long week, but they absolutely did. Big thank you to Jonathan, Damario, and Dani for going above and beyond and making the shopping experience easy and pleasant. Their teamwork and kindness really stood out. read more

I experienced great customer service today from Ashley and Michael. They were professional, kind, and made my shopping experience and purchase very easy. read more

Hello Dick's sporting goods Customer Service, I bought a tennis Racket from Dicks which is near Fairoaks mall 5 day's ago. The racket was not good and today I went to return the same. Though the racket was in good condition as confirmed by the person at the counter and 90 day's return policy is in place he refused citing that it should have the package. I was super surprised with the response and highly disappointed. Wish the return policy is being honored. I ended up buying another racket and the same person billed too and asked me to use the other one as a spare or gift it . read more

Unfortunately I won't be back to this location ever again. After previously giving them a 4 star review, I now leave this location 1 star. The last three times I've been here I've had horrible customer service. One of the male employees had a bad attitude with me on two different occasions. He was snarky, rude and had a smarty pants attitude. Like bro... stay home if you're mad at the world and get out of the customer service / retail job field. The selection here is decent. The value is fair. The store is big and clean. But the service is horrendous. Last week my wife wanted to make a large purchase and she just walked out. No one seemed to want to take care of her. Dicks lost a big sale. She went to another mall instead. By the looks of other reviews it looks like customer service is not their forte... What a shame! Thousand Oaks really does need a nice sporting goods store. read more

The Dicks location specifically in Thousand Oaks is a major disappointment to their brand. I have had multiple disappointing trips. For instance, I called to check stock on a specific football for my son bc they have specific sizes for NFL flag football. Man, I was so happy they told me they had 3 in stock. I asked "did you physically check bc I'm driving from Simi Valley to get them" He said "yes". Would you imagine when I got there 20 min later they didn't have 1? Another example, unfortunately, this is the only location close that can spool a new fishing line. I called Wednesday since I was leaving Friday to go fish. I was told bring them in tomorrow (Thursday) and it should take 15-20 mins. Would you imagine I showed up with two poles to get new lines and was buying new reels, lures, etc. I asked to talk with fishing expert who spools the line as I had questions. Waited 15 min. Was told he is "assisting an athlete."Asked for him again, waited 10 min, still no one. Asked for a manager who I guess could handle the situation so he/she sent an employee who knew nothing about fishing. However, this employee told me there is no way to get the line on today as they are 2-3 days out. WTF? This all stems from poor management, poor leadership, poor training. These managers are hot bodies filling a void who shouldn't be there overseeing a major store like this that really with good management, leadership and trading could be really successful. This store is always in disarray, the sports area with balls is a nightmare, and no one is trained on where to find or assist. They are merchandise stockers...at best. Sure, use Dicks if you have no other option and in a pinch but I am now checking every other option first. I actually called and left this message with their customer service team. We'll see if they even care or just another complaint that they could give two-sh$ts about. Avoid this location just like Me and many coaches in this area do unless if they actually have something we need. Otherwise, order from a proper store online. read more

worst sporting good store in America. the customer service for the corporation is terrible and they send used clubs when you order new ones. The credit card conpany syncrany is the worst. STay away, read more

Great selection, with friendly and attentive staff. Whether I'm looking for shoes or some other sports equipment, this is my go to sports store. read more

They have everything that you need for fishing, shoes, sportswear, and the services excellent! Great sales staff and very helpful. Thanks, seaGlo37 read more

Dicks really is the appropriate name for this store!! I have been buying my tennis shoes from Dicks for sometime. I had an issue with my foot and was told I should no longer wear that particular shoe by my orthopedist. I tried bringing back the shoes which by the way was new and in the box and never worn and asked for a simple exchange. It was a few days over the 90 day return policy, but again that shoe was never worn and it was a current model well, these guys made my life a living hell and then had the audacity to send me to a third-party mediation company who were an absolute joke and very nasty and wanted me to jump through hoops to try and settle it through them like I have the time to start writing and explaining to everyone what took place. You should've been nothing more than a simple exchange. I was absolutely furious with the attitude and experience I had with everyone from the sales clerk to the manager, they can be sure they will never see another dime of mine again. For all you folks out there who think you have to go to a store to buy shoes whatever kind of shoe you wear I guarantee you the manufacture sells it on there online store often a better prices and with a much more lucrative return policy and free shipping even after you've worn them if you are not satisfied they will take them back . They are asking what they could improve. My answer is everything! read more

I can't say enough good things about the Dick's Sporting Goods in Thousand Oaks! We're in here more than I'd like to admit with both of our kids being into sports, and every visit has been smooth and stress-free. The ease of ordering online and picking up in-store is fantastic, super convenient and always ready quickly. Whether it's for cleats, shoes, Stanley cups or shirts, the staff here are consistently friendly, helpful, and go above and beyond to make sure we find what we need. I've had to make a few returns, and the process has always been simple and hassle-free. Always well stocked, clean and easy to find help. I highly recommend this location for any sports families! read more

Came to get our little one a fishing pole. The one she wanted had a missing piece. Michael helped us by checking the store's inventory and found one and only one in the back for us. He was so kind and helpful and made our little one's day. Thank you Michael for making our experience a great one! read more

Love this location very helpful I noticed that a lot of teenagers are working at this location very good for future jobs. And to get experience, I specifically have this one kid in mind who is always helpful when I shop at this location I can't remember his name but I believe it's Diego very friendly and positive attitude dicks made a very good decision hiring him keep up the good work. read more

I purchased two pairs of shoes at the Thousand Oaks store and paid $238. $100 of that was paid using Visa gift cards. I returned one pair immediately, but the cashier told me he could only give me a $100 Dick's Sporting Goods gift card. I asked to have the money refunded back to my Visa gift card, but he said he could not do that and that it was their store policy. I have been a regular customer at this store, but because of this policy I will not be returning. Honestly, I wish I could give zero stars because the store manager was also very rude during the return process. Customer service should be respectful and helpful, especially when a customer is simply asking for a refund to the original form of payment. read more

Very poor customer service these motherfuckers don't answer the phones. Don't understand why when people live far away from this location or any location to the higher up. It is such an aggravating situation. You need to hire people to answer your fucking phone. read more

Their service department for fishing line did not do what they promised. I was very disappointed because of my upcoming trip over Memorial Day read more

This review is not meant to deter, put a bad name or influence you to not shop at Dick's, but just an honest opinion about my recent experience this holiday season. ---------------------------------------------------- This holiday season (2020) I made my way over to Dick's Sporting Goods on multiple occasions in search of a specific Christmas gift, but unfortunately had no luck even after several visits to this location. Is it their fault? Absolutely not! Am I to take blame for procrastinating just a few weeks before Christmas? 100% guilty as charged. My only wish is that Dick's had the ability to know what product was coming in future shipments and/or having more in-tune salesperson(s) to assist in sourcing items that are out of stock. I felt their lack of really trying to source the item on my behalf by simply looking at a computer screen and giving me the "sorry we are just sold out" routine didn't show the above and beyond customer service that all of us expect to receive. After several attempts in stopping in at this location, I decided to call other Dick's within drivable distances, but the shoe I was in search for just seemed to just be sold out even from their website. Sadly for Dick's, due to the overall lack of stock in the item I needed (a women's pair of Brooks Ghost 13 running shoes purple/black), I landed up ordering the shoes from a 3rd party website (Zappos) and thankfully received them by Christmas Eve. Again, I completely understand that we are in unprecedented times and stock levels may very well be low due to the pandemic and the strain on supply and demands, but Dick's could benefit from having a better inventory system to share with customers when product will physically be arriving in future shipments. Even having the ability to transfer from other stores or sourcing from other locations even if out of state and having the item shipped directly to the customers home would be a start. These are just a few ways Dick's can improve their customer experience(s) and improve their overall sales going forward. ---------------------------------------------------- Despite having no luck with what I came in for, I did find a few things for myself and on sale which was even better. I picked up 3 different men's flannels and they look and wash great! Normally $29.99, I picked up 3 for $9.99 each and they are definitely going to be used often as we head into winter. At the end of the day... I wish nothing but the best for Dick's Sporting Goods in Thousand Oaks and I will absolutely continue to be a customer for all my sporting and outdoor needs. read more

DICK'S Sporting Goods - Ever been Ghosted?? I feel like this shoe is "ghosting" me. I come to visit her in an 8.5, and she's never here in stock. - Outdoor Gear Near Me - Thousand Oaks, California

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I am currently at this store purchasing and there are 16 customers in line with two checkers. Waited five minutes to summons an employee to let me into a fitting room. Understaffed is an understatement. read more

Went here for some workout gym shoes and fell in love with these Brooks Ghost shoes! Clean place to shop around and helpful customer service team. Fun place to check out exercise equipment and they have a decent selection of clothes. Fun place to get a gift with corn hole, roller blades, beach gear. Also a good place to kill time while waiting for your movie to start. read more

DICK'S Sporting Goods - Brooks ghost shoes - Outdoor Gear Near Me - Thousand Oaks, California

Went in to get some Hokas and the guy working that area was great. He was wearing a bright green shirt I unfortunately did not get his name and he either had twists or braids (I didn't pay that much attention sorry). He was on it though brought me out a bunch of different colors and sizes of shoes. Asked a few times how I was doing or if I needed any other color or sizes. Was very attentive to other customers that were in the area as well and his customer service was great. He also ran my keys to me because I left them in his section on accident which I totally appreciated. Give this man a raise. read more

The best way to describe this store is foolish, as everything there's seems to be one big joke. Management is absolutely horrible, and not only are they not helpful, but not willing to help. Every time I have called for a manager at this store, things went DOWNHILL! Most workers tend to know what to do and are rather helpful, but when a more serious problem occurs and management is needed then you can GUARANTEE you will not be helped! read more

Had to return shoes and ordered on line. They were a gift so I only had the receipt. The young man helping me was very patient and helpful. Completed the transaction with no problems. read more

Bad customer service, I was there today and they didn't have the shoes I needed. I asked the customer representative to please call their other store in Oxnard to see if they had what I needed. He refused to call saying that they didn't call on behalf of customers because all the calls go to the general line and they don't want to take the time to do it. I will take my time and start shopping somewhere else read more

Great service and friendly help from Nick. Built us our kids first bike from scratch for my son. Thank you so much!

I have to share what a positive customer service experience I had at Dick's the other day. I took my girls shoe shopping, and the sales associate in the shoe department was so friendly and helpful. In addition, I asked the manager about giving a comparable sale price for the same style of shoe that was found in both the kids and little kids sections, and he was willing and able to accommodate my request. My girls were so happy with their new shoes. Thank you for the great service! read more

I rarely visited the Dick's location that closed in Moorpark but this store in Thousand Oaks is not too much further away and is always well stocked. For particular items, it may be better to do your research online and then visit the store if there is something specific you want to see in person. Recently used this store for tennis racquet stringing and they had a quick around time, very convenient process. The customer service in the store is much better than on the phone. read more

Caution when ordering online....I paid full retail price and received a display running shoes on an internet order. Local Dick's store said, "we don't discount display products." Shame on me for hoping for a brand new unopened item on an online order? Nevertheless, all their personnel were pleasant and knowledgeable. At least for sneakers, it's safer to buy at a local, non big box store, so you know what you're getting. read more

Went up to a worker to ask for some help finding what we needed & got the WORST attitude ever. Absolutely useless & rude. Don't work in costumer service if you can't be a nice human. I'd understand if we had gone up to him rudely but that didn't happen. Fix the attitude & be helpful read more

The first time I went to a Dicks was in AZ and I was so impressed. Loads of useful camping, fishing, archery, golf and hunting gear at great prices. The hunting rifle section alone had to be 40 yards long. Now this place is not much more of a sporting goods store than Macy's. It's a fashion store for yoga​ dinks and the prices aren't even competitive in many cases. If you want to LOOK like the sexy peloton junkie, and money is no object, then this is your place. If you're actually going to do something outdoors, don't waste your time or money here. read more

Well stocked, neat and fast check out. My grandsons always find what they need for their sports. Prices are good especially when there is a sale!! read more

They have a nice selection of the expected in the sporting goods category, and whether your sport is gym/working out, tennis, running, baseball, football, hockey -- they even support just looking good in sports attire. For you gun-lovin folks, they even have guns and ammo. (Act responsibly you wingnuts. Crazy people not allowed). Help on the floor is a little scarce. In fact, long lines form at the cashier, too. They could definitely use another staff or two to improve the customer experience. I've certainly become a big fan of Amazon for price, ease, and selection using ratings to help make purchases. However, to support the fast shrinking market on the brick and mortar stores and if you need it now or satisfy your need for instant gratification -- this is a great place. read more

Bad service bad managers, bad customer service, don't accept there errors on pricing items wrong!manager was horribly rude when she could've explained or don't something different . read more

Went in for the first time last week to purchase a home defense shot gun. Met a extremely nice gentleman who was very knowledgeable and helpful. Unfortunately when I went to purchase the gun "there internet went down". Things happen so he explained I could come back tomorrow when the system was up and running. When I ententes the second day I was treated with the up most disrespect. I know there has been some mass shootings and I feel as that has put workers on edge but being treated rude is never ok in a place of business. It took these two gentleman about 20 minutes to waste my time. They both were EXTREMELY rude. I have never been treated with such disrespect. They both then proceeded to tell me that they are choosing not to sell me the shotgun and for me to leave the store? I am a great customer who had bought some other items as well. Shame on these two gentleman. The darker of the general man even followed me outside of the store threatening me. Not to mention I am 23, and I was with my girlfriend. Should not use fowl language around anyone, especially women. read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Thousand Oaks, California

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The worst customer service. Tried to exchange an umbrella I got for Father's Day but didn't have the receipt as it was a gift but tried to show them the purchase on my Wells Fargo statement. The didn't care. However Dicks said could only give a partial refund charging me $8 more to get a different umbrella that hopefully won't break on the second time it's used. The second umbrella was only $2.99 more. Dicks made $$ on a defective product. The cashier was extremely unfriendly and a manager couldn't help me sending me back to the unfriendly cashier. Won't be returning to Dicks read more

I am a regular shopper here, going often to get sports equipment for my family, and each and every time, the customer server from REGULAR EMPLOYEES is absolutely top tier and amazing. I have no problem with the ordinary retail employees at this store, they are all highly trained, professional, and know what they are doing, however most certainly UNDERPAID from what I can tell. The problem from this store arises in MANAGEMENT, especially with the managers specifically named CARLOS and BILL! Each and every time I have needed manager help and either CARLOS or BILL from management has to help me, they are absolutely unpassionate, they seem as if they do not want to be working, they are unhelpful in guiding me to the specific item I need, and they never help with special orders or online orders for me! Rather than solving the problem, both these managers, again names BILL and CARLOS will often just tell me I can not get the product, and immediately another employee (or another actually helpful manager) will help solve the problem. These two are absolutely USELESS for the CORPORATION, and they only DRAG THE STORE DOWN WITH THEIR LAZINESS!!! Update: I went to write a new review as management should truly be ASHAMED by their PATHETIC attitude and work! Even the response email I was received to try and solve the problem was unhelpful and USELESS! AGAIN SHAMEFUL! read more

It's big. It stocks lots of sporting equipment, clothes and shoes. You will probably get better prices if you work for it, but I have to give Dick's credit for amassing all the stuff under one roof. The store offers convenience, and, of course, the chance to actually examine the products, try them on, etc. There are a couple of young employees around, but the store is definitely staffed leanly. Always a person in the shoe area and always a cashier. I appreciate that Dick's exists. That sums it up :-) read more

Dick's arrived at The Oaks around the time that Sports Authority went out of business. It was a welcome addition for outdoor enthusiasts, athletes and/or adventure sport seekers. This addition to our community is greatly appreciated. Dick's is open when the mall is open. There is ample parking and the store is large with carts for customers needed such. The store is laid out across sports for equipment, athletic shoes (men, women's kids) and clothing, men, women's limited children. Items regularly go on sale and coupons are frequently offered in the Sunday newspaper flyer and through the rewards program, if you sign up online or in store. There is also public bathrooms available within the store. The staff are pleasant and helpful. The employees cover a range of areas so they can often help with differing sporting or activities questions. The store managers are always available for questions or comments. My experiences have been very positive since the store opened at The Oaks. My only complaint has been to offer more women's athletic wear brands and clothing options. A little background on the corporate holding company, for those who are interested: Dick's Sporting Goods, Inc. is headquartered in Pittsburgh, PA. Dick's operates more than 600 stores in 47 of the 50 states with minimal expansion at this time. The majority of the stores in the Eastern part of the United States. Corporate holdings also owns and operates Golf Galaxy, Inc., a golf specialty retailer, with over 70 stores. read more

Earlier tonight , Above & Beyond Customer Svc frm Brison!! We waited for one of my teen sons items curbside. There is now In~ store shopping tho you must wear a mask & social distance . Overall thru out the years ,Dick's has been My Boys best source for JV//Varsity Football Gear ~ inc the team!!! The store has quality items from all sports gear, sports accessories like chairs to drinks & nutrition, camping , swimming , yoga & so many items for the entire family . Online is 24/7 & option to ship or pick up if avail in store. There are reward$ when you have a Store credit card ~ items will add up & worth esp when I have to shop for The Rock Under Armour , Football gear & cleats. read more

Larissa was horrible! She processed a return for me and provided the worse customer service. read more

I just recently got swashbuckled with the knowledge that this place existed within the Oaks Mall. The first part of the discovery was via the internet and I was envisioning a small location. I was totally out of reach with reality. This facility sported great square footage and provided plenty of squid in all areas of activities. Customer service was superb. Tell them Dick sent you! 5.0 - Would hang out here again. read more

DICK'S Sporting Goods - Shoe - Outdoor Gear Near Me - Thousand Oaks, California

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Kind of funny. Someone else mentioned what I experienced. It's a pretty large store. Kind of hard to get someone to help as the folks that are there seem to be preoccupied with folding and other things. So I just meander looking for what I need. Took me awhile but finally found the exercise bands I was looking for. They seemed a little pricey and in the back of my mind I knew I could probably get them online for cheaper. But nah, I was there, it's a local store of a dying breed (sporting good stores), so I should just buy it. Went to register near the door to the outdoor shops area, where clerk promptly and smilelessly told me I had to go to the register on the other side of the store. I was like, seriously? Due to the combination of my general annoyance and wasted time walking around entire store looking for what I needed, knowing that I was probably way overpaying for the item in my hand, and my displeasure at being told I had to walk again to the other side of the large store to purchase the item, after approximately 12 steps, I placed the item on a display and left the store empty handed. Two hours later, I looked it up in Amazon, and sure enough I found comparable items for a third of the price. Order placed in minutes. But it wasn't the price that led me to order the product online. It was the lack of customer service in the store. [off my soapbox] read more