In my recent dealings with Optimum, I had two very different experiences with customer service on…read morethe phone and with the representative in the Edison, NJ store. 1) PHONE CUSTOMER SERVICE EXPERIENCE - 1/5 stars. This was a very bizarre and unsettling sequence of events. I called to change my Internet and TV to a different package. I was quoted $140 for this specific package, but informed that the price could not be changed until I visited the store and returned my cable boxes to exchange for a streaming box. Seemed simple enough. When I got to the store, I was informed that I also needed to bring my internet router for exchange, because the current one was not compatible with the new package. I drove all the way home, secured my router, and brought it back to the store for exchange. When I called customer service at the store for them to change to the $140 package, I was informed that that was the correct price, but the change would only be made after I installed the devices at home and called them back. I followed these instructions. The streaming device installation went smoothly, but the router I was given was an incorrect router. After hours on the phone with IT and customer service, I was told I would have to go back to the store and get a different router. This was the third time I was heading back to the store in the same day. I went back, got the correct router, and brought it home for installation. After everything seemed perfectly installed, I called customer service to change the price to the previously quoted $140 package. This is when things started to get beyond frustrating. I was told that there was no such package and that there were no notes on my account depicting these discussions. How could this be possible? I had just been in the store with a representative, who heard the $140 quote and quoted me the same in person. Now, after following all of the instructions, visiting the store multiple times, spending hours on the phone, I was being told that this deal no longer existed? I decided to take a break and call Optimum the next day because it was too stressful. The next day, upon calling I continued getting told that the deal did not exist. Very frustrating and unprofessional experience. Felt completely like a bait and switch situation- "do this and you'll get this price" but then you do what is asked, and Optimum doesn't follow through. Horrible!!! 2) IN STORE EXPERIENCE - 5/5 stars. Andres P. at the Edison, NJ store was incredibly welcoming, helpful, and attentive from the start. He calmly guided me through the steps, and when things started to go awry, he told me he could assist speaking to customer service and would have my back. He had plenty of notes documented on my account and confirmed everything I had shared to customer service. Andres really knows how to deal with clients. He is thorough and makes you feel like he really cares. I am 100% sure that if it wasn't for his help, the deal would not have been pushed through. He verified everything and stood by my side on the phone when explaining the situation to customer service. Thank you so much to Andres P. for his dedication!!!

Got here to exchange my old non-compatible extenders with new ones. The rep at the store seemed…read moresharp and focused just about work and not care for any pleasantries. She just answered to my questions and was not really willing to share any additional info. What was awkward being around in the store during this transaction was the silly argument she and another store associate who complained about not being able to go for lunch and how he was starving as he couldn't leave for lunch until she did. They just couldn't stop the mud-slinging at each other until a customer left. Wish I had gone at a different time and not been a spectator of their nice lunch debate.

great service & great pricing, quick repairs - you'll be done within an hour or two to get your…read moredevices fixed, open & close at a reasonable time for working mommas like me

These guys are great. They have fixed a number of devices for me including Apple Watch, I pad and…read morecell phone.Each job was done promptly for a fair price. The quality of the work always excellent.

Great customer service and trust worthy person. Came to buy a sim for my grand father also…read moresuggested the pros and cons about the mobile data and roaming. And even cross with the ultra tech Supp for hassle free travel abroad.

I've been in this Tmobile location several times in the past and received good service - prompt…read moregreeting and acknowledgement even if the staff was busy, and and true effort to help me resolve whatever my issue, concern or goal was - whether it be problems with my phone, purchasing a new phone, etc. Today I stopped in only to purchase a phone charger. There were 3 reps/sales people there, all assisting other customers. I took my time picking out a charger, sat on the bench waiting for someone to finish up with customers to help me, ring the charger up, etc. Except no one ever even acknowledged my presence even while looking right at me. I put the charger back on the shelf and left. I said to one rep "I'm putting this back." Again, a blank stare with no words. I'll go to Walmart and buy one. Three stars for today's experience is generous, but as I stated, I've been here before and had better overall experience. I note that none of the familiar salespeople were there. Perhaps they've changed staff.

Want to share experience with this store wi the all of you. Went to get my T-Mobile screen…read moreprotector replacement that I paid for in August of 2022, which I have gotten a new one about 7 times at this specific store in the past two years with no issue. Spoke to Ibrahim that day and he said that I couldn't get the screen protector as it was put on another number on the account, which was odd in itself considering I never had an issue before. He said the only solution was to purchase a new one for $30, complete rip off and scam. Next trip I went because the T-Mobile insurance (assistant) said I could drop off the phone to the authorized retailer, so I decided to do that since I wanted a receipt that the phone was dropped off to them. Immediately, Shay gave me a direct attitude and told me that they don't do that there. We asked to speak to the store manager who was present at the time John E., he also said that they don't do that there and never has. Why are we lying to customers and giving bad referrals? Please don't ever treat people this way. Screenshot is attached of what the T-Mobile Protection 360 tells you to do with the phone. This is a corporate owned store, we did ask to speak to the District GM and was told no by John E. I do not expect an automated reply to this and expect better from any company overall.

i worked with MB and i have NEVER worked with anyone better…read more She spent 2 hours the first day and another 2 hours the next day with me. She not only fixed and synched all my devices but she went above and beyond and analyzed my plan and altered it to save me money when I did not even ask. She was patient, smart and amazing. The store is so lucky to have her- give that girl a raise :)

Traded in my Apple 10 iPhone for the 16 Apple iPhone at Verizon in Woodbridge on St George's Ave…read more It was such a good experience. Everyone in the store Lilly and Noely were so knowledgeable and kind. So glad I went there. So glad. THANKS AGAIN

Nate was great!! Awesome service!! Better than going to the mall location at Menlo Park.read more

Alberto L. Was super helpful, very open and honest. He helped me switch from Sprint and Optimum to…read moreVerizon and found the best deals for me. I even upgraded my device to a 13 pro max! I came in at 7pm and he made sure i had everything done before they closed I highly recommend this location and recommend Alberto! Very happy with this service!

chris sales person very rude came to pay off my phone…read more he was extremely rude didn't help me saying i am not making rules

Con-Men..Worst customer service imaginable. The Parlin NJ office is bottom of the food chain. Good…read moreluck speaking to someone there & not jumping over the counter

They have installed and supported our office system for several years now. Tech support is reliable…read moreand readily available. They have resolved our soft and hardware issues very timely and efficiently. Thus we are able to operate smoothly knowing that their help is a call away if needed. I support their business.

I discovered this shop off a basic google search for the area I was in at the time. I initially…read morespoke to one of the tech reps, a gentlemen by the name of Kyle. The exchange was very professional. No arrogance or condescension, just clear comms on what my issue was and what they could do to resolve it. I vetted some other shops in the area as well. Linx 8 pricing was very reasonable in comparison. I believe a big part of that was the free diagnostic on my computer. In many other tech shops, a diagnostic, by itself, will run you upwards of $40 to $50. So that was already key indicators in terms of value add. Also, the work they do on your computer is automatically covered under warranty, so that was reassuring as well. Full disclosure: at the time of writing this, I'm still having them trouble shoot an issue on a computer they worked on for me, but it's very minor. However, the original work they did for me was solid, and the customer service was top notch (very consumer-centric), which, in my experience, is key in these sorts of things. So, for all the reasons mentioned above, I'd definitely recommend giving them a go if you're having any computer issues. The owner, Ali, is also very understanding, and threw some stuff in free of charge to get the job done. If you go here, you'll likely get more value than you paid for.

"An electronic supermarket" is how I would like to refer to this busy store…read more Getting an appointment for the Genius Bar will be a wiser option as you can walk in at the required time or will be stuck in long lines that will give you a feeler of waiting to watch Star Wars in the cinemas, beating the huge lines. The staff here are all apples from the same basket - sweet and knowledge-wealthy and nothing rotten. They give you your time and are well equipped to answer any tech question you throw at them. They have great choice of selections on all their brand's gadgets. The only sour point I recently had was with a refurbished iPad that I picked which was given in a bag and not in a box or with a charging cable. This was unexpected and could have been communicated proactively.

Stopped by this Apple Store to ask for help with switching from full payment to payment plan for a…read morepurchase I have. The short interaction I had with a bigger tall curly hair brown hair lady with glasses was extremely unpleasant and rude. The interaction didn't have to be so unpleasant even if she was not able to complete the request. Part of the reason why people use apple products is for the service. The last 2 Apple stores had become difficult to get help or even buy iPhone quickly even with all the employees standing around. 2 stars is for my bf who also needed help and got decent help.

Awesome service! Richard fixed my phone perfectly and quickly! They also give a Rutgers discount.read more

Fixed my phone in literally 30 minutes. Has a student discount and great service. Saved my life…read morewhen Kite and Key takes forever!!