Poor customer service. Took my phone in for a battery replacement and the technician cracked the…read morescreen. The store changed it for free but even with a promise to call I was the one that had to follow up. Again, make it right and make it easy on the person that was wronged. At the end of the day the store did not seem to be at all concerned about my time or customer satisfaction, just wanted to shuffle me through.

What a nightmare. Dropped off a laptop for screen repair, was told 1-2 weeks. Screen after screen…read morethey received to fix it with did not work. Most times they wouldn't even call me with the update that they had to return the screen and ordered another one (Ships from China, 2 week shipping). They also don't like to answer their phone. I just counted, I called them 38 times during this ordeal, they called me 6. One time it worked on boot up at the store, but started degrading the moment we got home. After 3 MONTHS of being patient and playing the waiting game (and having been refused a refund and my laptop back), they agreed to give me back my laptop IN WORSE SHAPE with a refund "minus labor costs". I declined that offer and have initiated a charge-back with my credit card company. Lady at the store seemed familiar with charge backs, no doubt not their first experience with it. Avoid at all costs.

Gregory was such a doll and super transparent on how much time he needed when busy. Got done super…read morequick though and hubby was happy with the results.

Great service! Look for Brandon he was kind, respectful and informative. I needed the battery in my…read morephone replaced and he had it done in no time. I will be coming back here if I have any problems with any of my devices.

Poorly installed cell box, demanded $150 to come repair incorrect failing bolts and wall box, plus…read moreno improvement in my cell service.

Over the past four years, we have purchased serval phones from CellTeks. We have also had several…read morephones repaired by them. Frankly, Chip (the lead repair tech) has been there a long time, and he has always been great to work with. He is knowledgeable, friendly, and does good work. In November, we purchased an iPhone 12mini. We assumed that it would work. However, now it won't connect to the AT&T Network, WIFI, or Bluetooth. It is stuck in SOS mode. Apparently, this is a known internal problem with the iPhone 12 mini. (https://discussions.apple.com/thread/254575514?sortBy=best) Matt (the owner/president) could care less. He won't let us return the phone and claims they cannot fix it. His reason, he doesn't want to lose money. What about the $500 we spent? Lesson learned. They don't stand behind the junk products they are trying to re-sell. Customer lost... Buyer Beware! ..... If you are looking for a new place to get things fixed, you could try the uBreakiFix. They are located at Leon Springs. https://www.ubreakifix.com/locations/leonsprings 24200 W IH 10 Suite 116 San Antonio, TX 78257 (210) 919-6004 They stand behind their work and have great customer service.

I have conversed with more than one associate here and live less than a mile away from here, ask…read morefor Cody! He is extremely professional, helpful, and knowledgeable! He will do whatever he can to help you and if you're looking for great service, this is your guy. Would definitely recommend this location and this specialist.

Brought in my daughter's surface pro that she needs for school for repair. They were friendly but…read moreservice was incredibly slow. They spent two weeks deciding that they couldn't fix the device. Understand that some electronics cannot be repaired, but I had to call several times and every time, their promised call back for followup did not happen. When I finally got someone to tell me it wasn't repairable, she said that they knew that for several days but didn't want to call to let me know because they didn't want to share bad news. When I came to pick it up, I had to wait for them to give it back At the same time I brought my son's watch for battery replacement. They replaced the battery but it is no longer water proof which is a problem since he is a swimmer and uses it to time laps Overall a very unsatisfactory experience

Wish I had before and after pictures of what my phone looked like before it was cracked! Came…read moreacross this location on Yelp and the location is as great as the reviews state! Service was fantastic! I had arrived there on a Saturday 30 minutes before closing and the employee at staff during that time was so helpful and nice. My phone was done in about 20 minutes. Prior to choosing this location, I had messaged the location inquiring about the price and time, and I received a response promptly in less than 10 minutes from the manager. The manager was very informative and helpful. In addition, I was very content with the warranty that is offered when your screen is fixed, they off a 60 day warranty included. The store offers a variety of services, also including selling and buying electronic devices. They can also replace the back of your phone if your discontent with the color your phone has, they have a variety of colors. Overall, great customer service from management and other staff at this location, my phone was fixed quickly and the result was great! I definitely recommend this store and will be returning if I have issues other electronic devices!

Misdiagnosed our iphone issues. Found out from Apple store we needed to replace the phone and so we…read morepurchased one from this place which was at least $140.00 cheaper but refurbished. It took quite a while to load data from our old phone and the customer service gal at the front counter was terrible. Had to go back three times and she had no idea what she was doing or what was happening. Will not return to this place!

Mr. Ash has gone above and beyond in the service and Professionalism that was provide to myself…read more He gave good solid advice even if it was going to generate less revenew to himself on the fastest and and cheapest way to bring my equipment back online in the most expedited process to repair my laptop .

Ash was great to help, quick to reply, and was able to get me set up with a new printer with a…read morewarranty and a repair discount for 2 years for under 200$! Great experience, will be recommending highly.​​

Update on my awful experience with this company. I was told they used Apple certified parts hence…read morethe ridiculous price. After my screen had damage a month later after repair the company refused to honor their warranty claiming it was my fault. I just found out they did not in fact use and Apple certified display and they refused to give me the display information. They are ala very unprofessional and do not answer your calls and when you email them you do not get a response. Please stay away. Go to an Apple certified repair shop.

He did not know how to work on watches. No tools for watch fixing at all. I will definitely not be…read moregoing back to this establishment.

Do not order anything from these guys. Paid extra for Express shipping and over a month later…read morehaven't received anything. Their customer service is absolutely terrible. I've sent SEVERAL emails to these guys with my issues and they refuse to respond and don't care. Had to open up a PayPal case to get a refund. Again stay away.

I ordered 2 parts to repair a Chromebook Pro XE513C24 from Global Direct Parts which save me from…read morebuying a new Chromebook. Global Direct Parts was fast to fulfill the parts and everything worked great. I recommend and would order again from Global Direct Parts.

Please don't come here. I came in to get help since they refuse to cancel my lines and the manager…read morethreatened to kick me out and call the police. Worst experience.

I went to this location to request assistance since I am a new customer & received my devices via…read moremail, and the lady with the dark black hair & nails was not helpful what so ever. She powered one on of my devices that had a # listed on the screen to cal, which I did & then she got up to go sit with the other female worker to have a whole other conversation. I glanced over a few times bc I was going to ask her a question, but I kept feeling uncomfortable since I was given the side eye or being ignored. I was warned not by one of my coworkers not to come to this location and even read the negative Yelp review. However, I did it anyways, and It honestly was a waste of time, and it was a very unpleasant & unprofessional experience. The only positive thing I can say about this location was that the male rep came over to ask me if I needed any assistance once he was done with his customer. Maybe this young lady was having a bad day or just did not want to deal with me, but that is no way to act with a customer. Additional training or a talk with her may be needed. I would most definitely not allow one of members of my staff act like that while under my supervision. Next time I will drive to a different location before coming back to this one.