I was treated horribly. The attendant was clearly upset that he had to assist me…read more All I needed was a new Sim card for my IPad. Sprint over the phone already told me I could get one because my name was one of the names on the account. Maybe the first worker had it wrong but this employee looked up my info and said take a seat. He just sat there and didn't do anything. He looked over at his colleague in the store like he wanted to ask her a question on what to do. But she was busy with a client and taking forever. So finally after the employee realized the other employee was not going to finish anytime soon, he just said I'm not on the account. Only the primary on the account can order a new Sim card. I said ok can I please have my dad put in the order via factime or the phone and the worker said no. That he has to physically call. I don't know. This all seems really suspicious. Just wanted to warn everyone here about the customer service

Had an awful experience trying to buy an iPhone here a few months ago…read more The manager was this bald headed guy with glasses. I can't remember his name, but I know he's Cambodian based off his name tag of what language he knows how to speak. You could tell he had extremely lost his patience by the time it was our turn. He had been helping the family before us and they were taking their precious time; I understand how that could be annoying but you don't take it out on the next customer you're trying to help. He was incredibly cold with us and would barely make eye contact with me when I asked if there were any deals going on and how much it would cost if I were to add another line. I'm on a phone plan with my mom and it's a great deal at $60 for two lines, unlimited data and texting. My mom was in need of a new phone too so I needed to know if they had any deals going on if I were to buy two phones with them but the manager was the one that told me there weren't any, apart from maybe adding another line. He did the math to help me figure out if it would be worth it versus the one we have now, but he had such an unfriendly disposition it was off putting. It felt like we were a complete waste of him time and we hadn't been helped more than three minutes yet. I told him I needed to call my mom and discuss what she wanted to do since there weren't any worthwhile deals. So I kindly stepped away so the next person could get helped. When I came back, we got the same manager but again me being kind, I thought there was another family in front of the line so I pointed at them. And the manager just didn't say anything, didn't smile, all he did was shake his head no and gestured for us to come to his counter. In the end, I told him I'd just like to buy the iPhone 13 and for some reason he couldn't help us with the transaction, he ended up having this nicer lady come help us (sorry can't remember her name). She was hispanic with long, wavy brown hair, waaaay friendlier. But what pissed me off the most was that in the middle of her trying to help us, the manager had interrupted her and asked if she could help this other customer who'd come after us, order a phone case for them. I didn't understand what was so important that it couldn't wait. Especially given the fact that he should have known we had already been there two hours and still haven't left with a new phone yet. You would think the prospect of a customer buying a new phone was more important than the purchase of a phone case. So we awkwardly stood there while she helped the guy with his transaction, and just couldn't believe the audacity of this customer service lacking manager. She had apologized to us several times but it's not like she could do anything. I had a way better experience at Best Buy. Was literally in and out of the door within 20 minutes. And as an added bonus, the phone was way cheaper there. I ended up canceling my order with T-Mobile. Just not worth any of that wasted time and energy.

My husband broke his screen the morning of 6/2 and was able to get a quote and fixed it by the…read moreafternoon. Great quick service, would recommend again.

Good place, we took 2 computers to get clean and they job was fast and very good, the computers are…read moregood to go again and clean. It was not so expensive less than $80

Very fast services. They replaced a broken USB-C port on my iPad Pro within about an hour. The fee…read morewas a tad steep and they charged tax on the full amount even though it was 90% labor but the repair was done right so no complaints. Will definitely keep them in mind next time I need a repair.

NEW UPDATE SINCE THE OWNER NOW ALL OF SUDDEN WANTS TO RESPOND:…read more I have the recorded phone call talking with the owner, and no partial refund was offered. Again, look at the evidence and the response. They don't take accountability for cracking the frame, let alone how they never told us about the bent in the frame. ONLY wants to respond to 1 out of the 3 issues. I will see them in Claims Court. UPDATE: The manager finally called me after 2 days, and was rude and unhelpful as well. I will be taking them to small claims court and have everything recorded, and all the evidence I need. DO NOT TAKE UR ITEMS HERE DO NOT GO HERE SAVE YOUR MONEY. SAVE YOUR SANITY SAVE YOUR DAMN TIME!!! Bought my iPad Pro 12.9 5th generation in for water damage and a faulty charging port. They fixed the water damage, no problem, and switched out the charging port and let me know that the face recognition in the camera wasn't working (okay, no big deal). The next day, the screen started to glitch and not work, so I brought it in, and that's when he said: "oh the screen also has water damage". Was kinda skeptical as to why he didn't mention that when fixing the Ipad but again, I paid for the screen replacement. Its now a month later and not only is the ENTIRE screen lifting from the titanium base and he says its going to continue to happen because the base is bent (never did he mention that when fixing my Ipad, so now Im thinking he bent it) but he also CRACKED the base where the charging port was replaced (slipped up and admitted to using a cheap part) so even if he does fix the screen. I'll have issues later on about water and dust getting inside the base (check other reviews because this happened to another customer) So now I'm sitting and waiting to talk to this man's boss, who had me call 4 DIFFERENT numbers, he's calling 4 DIFFERENT numbers, including the number you find on Google, trying to get ahold of his boss, and NOTHING. Oh, and he likes to use the excuse that he doesn't know English well and how God is gonna judge me cause he's not a bad person, but he is a SCAM ARTIST.

So I took my super broken iPhone 6 to get it fixed to many places and got turned away because it…read morewas "too bent and unfixable". These guys not only got it done but did a great job! Sorry no before pic but it looked hopeless.

The service here is beyond great.. there was a hiccup on my screen and it was fixed instantly. I…read morereally like this place business ethic and customer service. Thank you, 5 stars

Terrible service. We had an appointment scheduled for 4:00…read morePM and arrived on time. We ended up standing at the check-in desk for about 30 minutes before anyone even spoke to us. After that, the manager told us there were 13 people ahead of us, even though we had a confirmed appointment for 4:00. In total, we spent almost 1 hour and 40 minutes here and were never helped. Complete waste of time. Employees keep going to the back room, coming out for five minutes, then disappearing again for half an hour. There is absolutely no organization or respect for customers' time. It honestly feels like the entire office operates this way. Very disappointed. We will not be coming back and will look for another location.

The manager, Johnny Vasquez, made my day! I was having a tough day but when I walked in I was…read moregreeted and helped by Johnny who had the most positive energy. I had to trade in my phone but there was a system error. Instead I would have to ship it out, I was frustrated because I did not have time to go home and do that. To my surprise, Johnny said to give him 10 minutes and it would be taken care of. He took care of the logistics, printed the label, got the box and packed the phone so I'll I'd have to do is ship it off. He made sure I took pictures of all the important info and answered all my questions. The entire time he had great energy and was very helpful. I am very grateful for Johnny and that interaction. He helped make the process super simple while I was in a rush. Thank you thank you!

I had one of the Samsung fold 5 phones and the screen started to peel and Crack. Then, it made it…read moreso that I couldn't use the screen whatsoever. So, since i needed a new phone I still needed to have my info sent to the new phone from the old phone. Since I couldn't actually use the screen I couldn't approve the transfer. I e been to Smart Cell before and they were super fast and efficient. This time was no different. The cost was $150, and I'm not sure if it's a fair price compared to other cell repair places, but i prefer small businesses over someone like Best Buy Geek Squad. It didn't take long for the transfer, and he was able to get everything. Everything! Very happy about that. So money well spent in my opinion. Smart Cell Repair is the first place I think of for taking my electronics in. 5/5 stars

I brought my phone in to fix the selfie camera and they charged…read moreMe $50 upfront to calibrate it. When I came to pick it up he told me it needed a new camera and he wanted another $120 to fix it. He should have been upfront from the beginning and not try to take advantage of the situation. Dont waste your time with this guy, he is dishonest. I also had to change a battery but he never told me it wasnt an OEM battery but a knockoff. Every time I went to charge the phone it said unauthorized battery. Look at all of his other one star reviews!

My phone wasn't charging, I tried this spot out and Robert did great had it working in just a few…read moreminutes. Quick fast service

Fast, Professional, and Hassle-Free Repair!…read more My daughter cracked her IPAD screen . The entire process was incredibly smooth. I was directed to a local repair shop (CPR) and was able to get an appointment immediately. Robert and his team are friendly, professional, and had my IPAD fixed in under two hours! It looks brand new. Highly recommend their service for anyone needing quick, quality repairs in Tustin/Irvine/Orange

Bought my new iPhone today got help from Javier he was super nice :) experience was fast and easy…read morethanks Tmobile!

Where's the zero star button? I just walked out of this…read morelocation feeling disappointed and somewhat confused. Are people working there trying to sell or scared off customers? I walked there trying to find a new phone but the guy helping was low energy and had zero customer service knowledge. I ask for prices to see if I can find a good deal but this guy was just too tired or unhappy with his job that he just told me some numbers and stand there with no more information or interest of helping any longer. This experience killed my interest of coming to the stores and purchasing my new devices. Please hire people who really want to work. With real customers service training.