Where's the zero star button? I just walked out of this location feeling disappointed and somewhat confused. Are people working there trying to sell or scared off customers? I walked there trying to find a new phone but the guy helping was low energy and had zero customer service knowledge. I ask for prices to see if I can find a good deal but this guy was just too tired or unhappy with his job that he just told me some numbers and stand there with no more information or interest of helping any longer. This experience killed my interest of coming to the stores and purchasing my new devices. Please hire people who really want to work. With real customers service training. read more

Bought my new iPhone today got help from Javier he was super nice :) experience was fast and easy thanks Tmobile!

We came in with issues on our iPhone to the Santa Ana/17th St location. They did what they could, but it was dead, so we then tried the Apple Store for further troubleshooting. Fast forward, we came in as a follow up and had Steven Razo assigned to help us. He went above and beyond to interface with customer support on their end and had a can-do attitude! He was patient, smart, kind and helpful. I highly recommend him if you are looking for sales or store type support. I wish I could have bought him lunch for all the help he gave us (but he said they aren't allowed that, drat.) Great asset to T-Mobile! read more

Steven was very helpful in changing my screen protector, processing my payment and providing information about possibly adding another line or upgrading phone. The place is clean and the service is fast. They're very friendly and professional. read more

My boyfriend was convinced to buy a screen protector with a promise of life time warranty with Alex and when Alex left the company, the staff and manager refused to change the screen protector and claimed it was not in the contract even after we have changed the screen protector 3 times with Alex because it's a bad one that have short lifetime since it started cracking on the side after a few weeks .. now we are forced to having to absorb the cost of fause contract of their own employee selling and push to the consumer. We paid to the store from their employee that sold to us and no responsibility from them!!! Beware of what they are trying to sell you!!! read more

I came in and Javier helped me out get the best deal for WiFi and promos available. Very straight forward.

I always run into issues with this store and today they are toooo busy watching the football game on the TV instead of helping the customers and making them wait read more

Wish that I could give zero stars. Rude employees, especially Luis on the evening of10/03/2025. I ordered the "All-in" Internet a few weeks ago, and receiving it at my house, I followed the instructions to scan and set it up. While doing so, the app had ordered another Wifi device. I called immediately the company had guaranteed that the order had been cancelled. Well, this week I received the "additional" equipment, and when contacting customer service they stated that I could not return the package but had to return to a local store..... After multiple trips to Tmobile (due to "too many customers/slow agents) I return the "un-opened" package to the store.... to save time, end result.... "no, we can't cancel, you have to return by mail..." I contacted T-mobile customer service again... When expressing my frustrations at the store, Agent Luis stated "It's not our fault, it's yours for ordering the equipment..." multiple man-hours wasted and extreme frustration... I'm at home now typing this review while on another "extremely long hold" with Tmobile corporate customer service. read more

Anthony C is genuinely the worst sales representative I've encountered at a T-Mobile location. I'm sure this is not a reflection of the service provided by the company as a whole but unfortunately hiring people like him will continue to give stores a bad name. He had an attitude through out the transaction, was reluctant to give information when we asked questions and tried pushing what he wanted vs what we needed. I should have just walked out and gone to a different location, if you come to this store wait for another representative. read more

Poor customer service!! No Manager on site, employees checking their phones, had to wait for 30 min, never visiting this store again! read more

Why is it always a torturous wait in these places? If Hell exists it will be waiting in a mobile phone store or talking to a cable company over chat or phone. No red hot pokers will be needed. They would break the monotony. read more

Arrogant and rude attitudes from the staff at this location. Have been to this location many times and it is always the same bad service attitude regardless who was at the time on site for us. They did not make us feel welcomed even when we just came in to redeem the gifts. they looked like they did not care and tried to play dumb on these Tmobile Tues gift giveaway. They also made up a rule that each gift can be redeemed by a phone. not by a line? I believe T Mobile Tuesday gift is one per LINE. not per Phone set. so if you have dual sims with Tmobile on just one phone, they will not let u redeem both lines for gifts. they would only give you one gift. Even if you switch the sim on-site in the store and ask for it, they will NOT let you redeem the free gift. They will make up excuses of running gifts short, or 1 gift per phone set. Really did not like to come to this location for more Tmobile lines or services. do not recommend this location. read more

Damian helped me out today I walked out with the 15 pro max and had some side help with diego. these two gentlemen were kind helpful and knew how to keep a conversation they both knew what they were talking about, and always answered my questions and didn't hesitate to ask us if we needed more help read more

This review is given 5 stars solely because of Monica's help! I walked in the store(fortunately it wasn't busy as it usually is!). I needed help because my phone suddenly stopped working with ok Google commands. I tried to resolve the issue myself and spent most of my time last night troubleshooting. So I tapped out and decided to ask for expert help. Monica patiently researched and finally got it to work! I couldn't retrain voice model or delete voice model but somehow Monica thought to use the Google chrome browser instead of just using the app. Lesson learned. Again, thank you Monica!!!! read more

Went in to this location to finally be done with AT&T after years (with them since it was Cingular) of being over charged and dealing with poor customer service. Frankly, I was skeptical that T-Mobile would be any different. Juan B. proved to me that there still is caring customer service in this world. He set me up in transferring (porting) all my lines over and explained the benefits of the plan that would work best for me and my family. He also made sure I was aware of every promotion and offer that I was eligible for. He laid everything out simply for me, step by step. Of course AT&T didn't make it easy for me. Even though they told me my phones were unlocked, one was still not unlocked. Juan B. waited patiently while I had to talk to AT&T (one last time) for 40 minutes, for them to unlock my phone (the same phone they assured me was unlocked). When I was done, Juan B. was ready to pick up right where we left off. Glad to finally be out from under the dark cloud of AT&T (at one time I had their TV, internet, home phone, and mobile-now I have none). Thank you to Juan B. and the staff at the T-Mobile store for great customer service. read more

I went in this morning with questions and left a satisfied new customer. Steven was patient and informative. He made me feel like he really cared about helping me. He explained the services and options simply, answered all of my many questions and made sure everything was set up properly before I left. My monthly cellular bill is now significantly lower and has so much more included as well as home internet. I highly recommend stopping in if you're interested in switching providers or getting new equipment. Thank you to Steven for taking the time to help me today. read more

I went in with my mom and Alberto took care of us three days in a row. I had some trouble with my phone not being backed up and he set up another appointment and helped me restore all my texts I thought were lost... so I just needed to leave a review because he really showed that he cared read more

I loved the service from the first person who checked me in and got me settled I think her name was Monica and then alma further assisted me with financing My phone and got my iPhone set up .. i hate going to T-Mobile when it's busy and crowded pandemic or not the wait is usually a long time but they were super fast and pleasant thanks again alma read more

Shout out to Diego and his manager! I was there for a while trying to set up new lines and they were super helpful.

I came to the store on 12/31/16, I was help by this associate named Adriana Rodriguez. I had many questions and she had all the answers to them. She is well educated in her department to how she assisted me that day. She was very helpful and kind with helping me open a line and also choosing a great phone for me. She is an overall and amazing person, honestly recommend her to anyone looking for help at this store. She has been the most professional to me, the many times I have come in to this store. Thank you Adriana for helping me read more

T-Mobile - Mobile Phones Near Me - Santa Ana, California

I really don't ever like getting new phones because it's just to much of a hassle but Steven made it a thousand times easier! I was in and out with a new phone case and screen protector he answered all my questions and even even helped me transfer all my information from my old phone to my new phone it was by fast the most stress free experience I've ever had with this company and will be sure to only come here for my cellular needs thank you Steven! read more

T-Mobile - Phone - Mobile Phones Near Me - Santa Ana, California

Buyer beware! Check your receipt carefully before you leave. I specifically asked for an iPhone 14 (not pro) with 256G. I was told it would cost $899. I didn't notice until I received the phone case I ordered and it didn't fit, but I was given an iPhone 14 Pro with 128G and billed $999. At the end of my sale period, the salesperson repeated the monthly cost and never mentioned $999. When I went back to exchange my phone, I had to pay an additional restocking fee and an activation fee. Therefore, I ended up paying over $100 extra. This experience just reminded me to check my receipts because some businesses just can't be trusted. read more

I Bought A Phone Earlier Today And This Employee Named "Jose" Was Very Nice And Helpful. He Made The Process Easy And Smooth But The Place Is Good In General. read more

AMAZING service!! Long story short I had a "very unique" situation with my account, while I was trying to trade my phone in and honestly I'm very thankful I came to this location. First off this was the only store out of 7 stores I called that had the version of iPhone I wanted, which was great! I wanted to personally thank Monica for being so diligent and helpful. She went above and beyond to help me and communicated so effectively that I felt like I was being taken care of the entire time. She was informative and explained the situation from start to finish on my account so I was able to know what would be going on until my account issue was resolved. The great thing was not only did she help so much but she was nice and friendly. Also I would like to thank Ivan for being so nice and helpful also! He was able to finalize everything in the long run and I couldn't have asked for better service. Tbh I have not received service like this in a long time and I'm I can't express my gratitude enough. read more

I wasn't offered an explanation when I repeatedly asked why it was that I couldn't pay off the two phones I have leased. I was confused and yet the employee spoke the same lines without giving me any real answers. I was left confused. read more

Be VERY careful when getting your devices here or opening new lines. Before committing to ANYTHING make sure you have ALL information. I was mislead into a contract that I'm now stuck in for 2 years! I worked with a woman here, can't remember her name, but all I can say is ASK QUESTIONS, over and over again, make sure you know exactly what you're getting yourself into! Shame on that employee for doing shady work to boost her numbers. read more

I had many customer service reps, but by far Alberto , did an amazing job break down all options of our visit and concerns .. Thanks Alberto Also had one of the Manager Monica help us out, with some purchases and honored some thing worked with us, as now of days most managers don't listen to customers, but she did and worked with me. Thanks read more

Tell me why every time I come in here, the employees are lagging! You're better off going to the mall where they pick up the pace in helping customers. I've been here a total of 4 times and this last time I walked out because they were not helping me even when they knew why I was there would only take two seconds! I was just there to pick something up...nothing more. They didn't even have to go to a computer/register. ALL THEY HAD TO DO WAS HAND ME THE ITEM after me showing the receipt on my phone. I know because I have done this before. The dude even walked to their stock room 3 times...and yet he couldn't pick up my item and just give it to me?! Come on RICARDO, get some better customer service training. Two freaking seconds...that's it. I'M DONE coming here. I rather drive out my way to another location. And if this keeps up, back to Verizon for me with THEIR unlimited plan again. read more

When I first moved over to T-Mobile these guys I work for Daniel and he was able to get me all set up and things are going great. We had a phone that had a manufacturer issue so I brought that into the store work with someone else and they ended up shipping my phone to the wrong address and it's been a huge pain to get that fixed. Just recently I went in again to upgrade a phone and I was working with another guy who ran my credit card said everything was good I left my employees there to take care of the rest. Then I get a phone call that says they were reversed the charge and that they couldn't do it the way they're doing it had to change things, and I had to go back to the store. I was really frustrated, because I did not have time to deal with incompetence. So as the supervisor let me back in the store because it was late, I asked for Daniel again, and he took over the transaction. He was very conforming and understood that I was a business owner and did not have time to stand around while they figure their stuff out. If you go into the store ask for Daniel he knows what he's doing and he will take care of you. If it wasn't for Daniel Martinez the store would be a 2-star review because I like T-Mobile but the people in the store need to be trained properly. read more

I was an escalation because I came from another store because that store lied telling me, saying i have to buy 150 dollars in accessories which was a scam. I came here and Lucy helped me out and sympathized with me about what happened in the other store. She was very helpful in me upgrading to my note 8. I left happy from here because I wasn't scammed and they really helped me out. Great customer service. read more

After this being my third Tmobile store within 30 minutes, I'm glad it turned out this way. Juan helped me and I would have to say he went above and beyond to explain everything to me. He was very thorough and detailed. I had done my research and knew what I was looking for but found that I didn't fully research the phone. Overall THANK YOU Juan for your help! You are a great asset to the company. read more

Usually go to this T-Mobile for my bill. If I have a problem I go here as well as it's a cute shopping center. The service here is very good. They make sure they go by line. So far, I like it & will be coming here continuously... Happy Talking!!! read more

T-Mobile's service has gone to hell since they got rid of the contracts. I went into this store to upgrade a phone, and they stand around, no eye contact until you walk up to the counter and stare at them. So, you can't buy phones there now, and you can't get accessories, so why do they have the stores. The final straw was when my phone, Samsung 4S older version, wouldn't charge. I took it to this store, and they wouldn't look at it, just said it had to be the battery, and that I couldn't buy the battery there. Had to go the Radio Shack. I went to Radio Shack, where they tried to be helpful, BUT no longer sold that battery. So, when I was in Costco, Verizon was having a great special. They looked at my current phone, tried to charge the battery, and it turned out it wasn't the battery, it was the charger chord. I signed up with Verizon, because I had been with T-Mobile almost since their inception, TEN YEARS, and knew my contract was up. Turned out that 1 1/2 years ago, I had asked for a better price, so they put me on a contract. I called them and told them that I couldn't use my phone, so they couldn't expect me to stay on the contract for 8 more months, and not be able to use my phone. That they should give me a deal on a new phone to match Verizon. SO, I had to pay a $200.00 early termination fee, AFTER they got rid of "contracts", when I would have kept my phone and stayed with T-Mobile if only one of the kids at the store had checked my phone to see if it was the battery, or the charger. Charging the termination fee after being with the company for ten years, and after they no longer had contracts was a slap in the face, and not good business. read more

Desi was a big help. I will report more. He was patient & kind helping my 83 yr old Mum with her new smart phone. :) read more

T-Mobile - Outside - Mobile Phones Near Me - Santa Ana, California

The wait time is unbelievable. We are at an hour already and the store is nor that full. Make sure you come with your homework done as well since the knowledge level is not as high tech as you'd want. Still a good carrier, but could improve the store. Also don't trust the waiting list. People jump it. We gave up and left. read more

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This T-Mobile store is great. Always clean and organized. Never had a bad experience over there. Ask for Alberto. He has been working there for years and he is super helpful, friendly and professional. Switched from ATT to T-Mobile a year ago and I don't regret it. The T-Mobile phone customer service is STELLAR. Would recommend this brand and this store to anyone read more

Shiit customer service, some guy came in after me and they helped him first! So annoying since I have been waiting. You people need to be re-trained read more

Alberto, I believe was his name. I may have to update and correct if not. However, wonderful experience from the start. Great care. Great attentiveness. Great follow thru. Will certainly recommend this location. Thanks TMobile Krew! read more

This T-Mobile location is my favorite store. Every time I stop by, they always nice and welcoming. It a little far away from my house but best hand down to their customer service. I came here to return the lease phone to T-Mobile. It was fast and easy. The guy named Sol was helping today. If I ever needed anything in store, I definitely going to this one and refer friends and family to over here read more

Big thanks to the employees of this T-Mobile location. They were extremely helpful. I had an issue with the billing for my business account that was terminated and cancelled. They got involved and they were able to resolve the issue quickly. Great service and I could not be happier. Highly recommend this location. David, Saul, and Ivan were the three gentlemen that were involved in resolving the billing issue. David even called me personally to follow up. He called the customer service and took care of the problem. After the issue was resolved, he called me to let me know and emailed me the confirmation. Thank you guys for your impeccable service, your great attitude and your desire to help the customer. You guys definitely earned this review. I highly recommend this location. read more