Our whole experience was exceptional from the time we arrived where employees arrive at your car to…read morehelp with belongings. Thorough explanation of do's and dont's including recommendations for visits while on the water. Boat was beautiful and very clean. All of staff were beyond friendly and helpful, specifically a shout out to our main "coordinator" of the day Brendan, thank you for making such an amazing boating experience for me and my family. We will absolutely be renting and recommending in the future.

Do NOT rent here. We are experienced boaters and had a terrifying experience with their pontoon…read morerental. The boat's engine failed on the water, leaving us drifting into a rocky shoreline in dangerous, choppy conditions. Neighbors ran down to help, children were crying, and several people were injured. The company told us not to call the Coast Guard (others did anyway) and promised help--but instead sent two men in a truck who could only take three people, stranding the rest of us with small children and no keys or phones. When we finally got back, the owner was rude, blamed us, insisted his boats never fail, and tried to charge us the full rental plus $2,000 for damages--on the boat that had broken down. Check the Google reviews before booking--this isn't the first time this has happened. Spend your money elsewhere.

Winter rafting with Jordan Valley Outfitters was an incredibly wonderful experience. It was by far…read moreone of the coolest experiences I've ever done! Reserving my party's spot online was easy. I received an email with all of the information and directions I needed beforehand. The bus ride to the river's start point was comfortable. On the way, we were briefed on what to expect and safety information. The winter rafting ride was magical. We were lucky enough to have just gotten a fresh snowfall. The views truly looked like a scene out of a movie. The Jordan River was a stable flow therefore little paddling was required. The snow's heaviness weighed some branches down over the river so some ducking was in order! Our guide, Sam, was outstanding. He was knowledgeable about the river, area, and provided great local recommendations! Partway on our journey, our guide led us off the river. Where we were treated to homemade cookies and hot drinks. Run don't walk to Jordan Valley Outfitters!

I took my 8 year old son winter river rafting in February. We were in town for a wedding, but…read morewanted to use our free time to do something different/ unique. It was the perfect activity. The guides were great and luckily we were paired with another family we had small kids, making the experience even more fun for my son. We usually go to MI in the summers, so we'll be back to JVO for some summer fun too.

We have had a slip at the Harborage Marina now for several years. Have a summer home right down…read morethe street. We knew the marina was clean, nice people there, well run and great services, not to mention beautiful and very well kept. Once we really started to travel around from state to state and visited many marina's we realized how much nicer this marina is. It should be rated as one of the nicest, updated, great bathroom / shower facilities and other amenities. Keep up the great work. Dino

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

John did a good job tuning up my mercury outboard motor,its running real well! It an older 2000…read moreyear 50hp two stroke that i use primarily for fishing,and cruising northern michigans beautiful lakes.the motor has ran well for 25 years,and taken alot of abuse on the big waters of lake michigan and lake huron,all without a tune up.it finally let me down,3 miles of of frankfort last year.i m glad i took to johhnys,i can now take it back on the the big lake with confidence. Jim c

We lost a water pump on the way to Traverse City camping on Friday evening of Memorial weekend. We…read morewere 6/7 miles from Kalkaska and my road service was going to take me to the closest shop. I figured I would be dealing with it Tuesday morning after the holiday weekend. While waiting for the wrecker, I googled auto repair for Kalkaska. I thought maybe I could get lucky and find a place open in the morning. I found Johnny's and it said 24/7 repair (I thought, yeah sure). I call and Jonny picks up. His words were if he can get the parts, he would get it done. Long story short, I had friends pick up my 5th wheel and wife and take them camping. I stayed behind with the hopes it would be complete as soon as possible. I made it to the campground with my truck back in order by midnight. Everybody at the campground were waiting for my call to come and get me because they all said there is no way it would be done before the END of the weekend. The price was more than fare, and Im only giving a 5 star because that is as good of a review as I can give. Thanks again, Jonny!!!

I've have been using captains choice marine for a few years to do PM and shrink wrapping of my…read moreboats. Recently they rebuilt my Yamaha F200 motor they did a fine job at a fair price. I had another unrelated to the motor rebuild they displayed great customer service in coming out to where the boat was docked reviewed the issue and help me load the boat on my trailer. Hard to fine service like this. Thanks Tyler

I needed a trailer to haul my snowblower to repair shop. They had what I needed and let me return…read moreafter hours. Thanks for making this task earlier

Action Water Sports in TC is the absolute best. We recently purchased a Mastercraft XT23, our…read moresecond boat purchase from AWS-TC. Dave and Brett are really great to work with. Dave understood what we were looking for and found the perfect boat for our family. Highly recommend Actions sales and service departments!

I recently purchased a used 2007 Master Craft X1 from Brett Dense and the Action Water sports team…read more I am so thrilled to have this boat because Brett was very helpful with the information he gave me when I asked questions about the boat and the high standards the boat demands. He is very friendly, honest, and knowledgeable. I will continue to go back to Action Water sports if I have any upgrades that I want to add to the boat or maintenance. I recommend Action Water sports for any one that wants to purchase a water vessel to spend time and make memories with there family and friends. Thank you very much! Rob Lund.

I see a few bad reviews for Grand Bay Marine which appears to have been bought by Walstrom in 2022…read more In 2026, I had my boat in twice for some work in June and July and I was very pleased with the service, the price for the repairs, the quick turn around time, etc. I do assume time lines will vary based on what the boat needs and the timing of busy season in Traverse City, so I am sure some people will have a longer wait at times. But I will be back if I need repairs in the future! A couple years ago I needed a part for my old 2002 motor and they were the most helpful in helping me track down what I needed since they did not have it in stock (nor did any other repair places in the area). Great job!

I bought a used pontoon boat a few years ago from them. It's been a great boat and their…read morerecommendation to buy it was good advice. I've had the boat serviced by them for the last couple of years. So far, everything has been fine. They are very nice, and responsive. Everyone seems to care and know what they are doing. I found the owner very pleasant and concerned with addressing concerns.

You are in luck! The Canvas Company recently added a specialist who also knows how to re-stuff car…read moreseats. Melissa came from Barretts auto and Marine trim shop after Barrett's unfortunate closure. She is very knowledgeable re: boat canvas and auto Convertable tops and interiors. I hope I haven't over recommended Milessa, but she is very good at what she dose. Timothy Smith. Lake Leelanau

They never responded to my inquiry. Clearly, they are not interested in new business.read more