They did a diagnostic and charged me for it. I had to have my car for the weekend so just opted to…read morehave the main problem fixed so I could drive it and decide on further action. They deleted access to the diagnostics that were texted to me. I paid for the report---why did you delete the report and estimate from my phone? I forwarded it to a family member and hers is gone too??

Can't say enough great things about this shop or the top tier service they gave me. My wife and I…read morewere on a trip to Nashville when my check engine light came on and my cars engine was acting weird my intake manifold was stuck open and causing issues when I tried to accelerate. Luckily I was by their Crestwood KY shop. I took it to them in a panic due to us traveling. They greeted us and quickly took my car back to diagnose the issue. During waiting for the issue to be resolved they offered us water, coffee, and snacks several times. After they diagnose the issue and reset to code and made sure it wasn't getting the error code, they sent us on our way to enjoy a weekend in Nashville. I cannot thank them enough for the quick service, they were extremely caring and knowledgeable. I would recommend them at this location to anyone in the area with car issues!!!

They do excellent work and are good at providing details on the cost, reasons, and details.read more

I use to use them over Clarksville VW, do to price(2012 Passat TDI). Unfortunately, recently (6/26)…read morethey wanted to charge me almost $300 to pull a code for a transmission light on my dash(car runs great). It's probably a sensor, but when I asked if the $300 would go towards the repair, they said NO! So a sensor that probably cost less than a $100 and an hour labor($150?) to replace will cost me over $550? My local mechanic always roles over the diagnostic cost into the repair if I have them do the work. Most of the time he doesn't charge a diagnostic fee if I chose not to have it fixed, if he had less the 30 min in the diagnosis.

Took my car Mini Clubman 2023 due to brake message. Got it back the next day, they had to order…read moreparts. Got me in ASAP. Even had someone delay lunch to get me my car back since I had an appointment later that day. Price was about the same as Mini in Cincinnati quoted. Expensive, but that's Mini for you. Very courteous always.

Honest and reliable! I trust what they say and know that they will not try and sell me something I…read moredon't need.

So, we a found a vehicle online(Nissan Armada) that we were very interested in. We contacted…read moreCrestwood Auto and dealt with a man named Junior. We told Junior we were interested in the vehicle but we would be driving from Saint Louis(4 1/2 hour drive non stop) so we wanted to make sure everything was okay with the vehicle before making the trip. After a few phone calls and text with Junior, he assured us the vehicle was outstanding with NOTHING wrong. We make the trip and took the test drive. 4 things right off the bat are wrong. #1: The check engine light is on. We drove the vehicle to a nearby Auto Zone and had them run the free engine light check on it. Came up as (P0021) which has something to do with the crank shaft. Maybe it was just a bad sensor? Maybe it was worse?.. I don't know. #2: As we were getting the test done at Auto Zone we all noticed a loud buzzing noise from the engine, we pop the hood and the Auto Zone worker said it was probably a belt or pulley making the noise. #3: The passenger air bag light was beeping on the dash. Why was it beeping? I don't know... #4: The DVD player screen did not work, the sound worked great but the screen would not turn on. We return from the test drive and tell Junior the things we found wrong. Junior said the check engine light was not on the day before and neither was the Passenger Air Bag Warning Light... he was just dumbfounded at how they both magically appeared this day. As for the loud buzzing noise coming from the engine that the Auto Zone guy said sounded like a belt or pulley... Junior said it was "supposed" to sound like that and everything was fine! As for the DVD player, Junior did not know about that either and it was a complete surprise to him that it did not work. Junior didn't really know what to do about all the things I had pointed out, all he could say was "make me an offer"... Really?!.. make you an offer? We drove down there with virtually a blank check written to us by our bank and were really excited about driving this vehicle home. We feel totally disrespected and are in total disbelief that someone would treat us like that. We specifically asked multiple questions to ensure everything was okay with the vehicle before we made the trip and we were obviously lied to repeatedly. I find it EXTREMELLY hard to believe that he was totally unaware of all four of these things before we got there. If I could have given this business Zero stars I would have, please don't make the same mistake I did and avoid this place at all costs.

We found a 2014 Chrysler Town and country that was priced really well online. It only had 108,000…read moremiles on it with great tires and ran smooth. I worked with Brad Miller and he was really helpful and knew a lot about the vehicle. They were flexible and helpful at all turns and allowed us to take the vehicle to our mechanic. Just a few minor things with the vehicle that needed fixed but got a great deal on the vehicle. Highly recommend.

Great Customer Service! Took my Jeep in to replace starter. They were able to email me an estimate…read morevery fast and pricing was very fair. Had her fixed up in no time!! Extremely friendly!! I'll definitely go back! Updated: We have now taken both of our vehicles in for a variety of different issues & customer service has been amazing every time!

Fantastic service and quality workmanship. They diagnosed a complicated problem and got my truck…read moreback on the road.

The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

Everyone was super friendly at the front desk and helpful! Got my tire patched up within 15 minutes…read more.

I had a low tire and stopped into Ken Towery's on a Sunday afternoon to get it checked out. They…read morefound the slow leak in my tire, patched it, and sent me on my way. It was great service, my first time there, and I'm likely to go check out their new tire options in the future because they did me a solid. The waiting room and restroom could use some surface cleaning, thus the 4 star versus 5.

Chris was great. He got me all fixed up from ice damage under my car and also got some new tires…read more Very fair pricing and nice people. I will be back for sure

I scheduled an oil change to be dropped off at 7:30. Got there at 7:40 and the doors were locked…read moreall the lights were off and no one was there. I waited until 8:05 and finally left. No one showed up. Both the online appointment scheduler and the sign on the door indicated they opened at 7:30. On a separate occasion I brought my car in there because the Auto function on the climate control was not working. The replaced a thermometer near the windshield. Cost almost $800. Did not fix the issue at all. I will never be back to this store despite it being right down the street from house.