Charles is the man! I had never used a mobile repair service before I reached Charles to provide a…read morefix for my headlamp. The brick & mortar shops were all giving me the run around and never could provide me with a quote to address the problem with my headlight. I figured my ballast was bad in the headlight however, it wasn't until Charles pulled the headlight did I see that rain and condensation had ruined the ballast and water literally poured out. The headlight configuration on my car didn't allow Charles to remove and replace the ballast without taking the plastic headlight cover off the car. Factory alterations are something he told me upfront he doesn't do, so we decide the best approach was to get a headlamp unit assembly replacement. Charles had quoted me a flat rate of $300 to replace the ballast which included removing part of the front bumper to access the headlamp unit in my car. Since he couldn't replace the ballast with the new one I provided, he put everything back together, charged me only $200 and told me he would come back out after I got the new headlamp and would only charge me the remainder of $100 on the original quote which I felt was more than fair since he essentially would be doing the same job again. I finally got the new headlamp assembly abut 1.5 weeks later, and texted Charles who immediately acknowledged my message and gave me a day he could come back and finish the job. He actually completed the job within 30-40 minutes and everything worked great, headlight is perfect. I can't say enough about how fair Charles is. He quotes you a flat rate for the services you need. He's a great guy, easy going and doesn't waste time, he gets right to work and gets the job done. I highly recommend him to anyone who needs mobile work at their home or place of business, I know I will be using him again. If you're tired of getting jacked up estimates from one of these shops and feel the inconvenience of having to drive to their place of business, Charles will bring his mobile services to you for a fraction of the cost!

Extremely fair, kind, and knowledgeable. Will go to Autofix Hawaii first for all future mechanic…read morework. Unbelievably fair prices and you can tell the owner is an honest, hardworking guy. Couldn't be happier with the service provided. Thanks, Charles!

My 2011 Honda CRV battery maintenance light went on, but I just bought a brand-new battery, and…read morethought nothing of it, and continued driving. Going home, multiple warning lights was going off, including air bag, brake lights, almost like Christmas tree lights. I started fricking out, and then the driver's side window does not open. I drove home safe and parked in the garage. Later, when I was going out, it was completely dead. I managed to jump start it, and it was fine. Not too long afterwards, it died completely. I normally to go to a mechanic shop but wanted to try something else. I went found on yelp, a mobile mechanic, with high reviews. As usual, yelp algorithm, gives three mechanics, but went to take my chance on Reliable Mobile Mechanic. I got in touch with Branden, and explained my situation. He was able to diagnose the problem, and fixed my car faster than I expected. His rates are very competive, and reasonable. If I went to a brick and motar shop, I would have to pay overhead for their rent, etc...In the end, I am glad, I used Branden, and will use him again for future car repairs. I highly recommend him, he easy to work with, and very customer service oriented.

10/10 would recommend using reliable mobile mechanic hawai'i! branden is incredibly knowledgeable,…read moregood with cars, patient, accommodating, and will explain everything he's doing which makes it really educational and makes me feel like i actually know what's going on with my car! the value is well worth it, the work is reliable, and i would recommend them to everyone i know!

This guy Garren has been holding my mom's van for almost 3 years now and my mom paid him over 5…read moregrand to get the van fixed. Since he took the van in it started of good for about 3-4 months until it was close to a year our van was just stripped like it was broken down into peace's the last time we seen it at his shop and we've gave him multiple times to finish the van. We've tried going to the shop to talk to Garren but he would hide inside the shop knowing we could see his vehicle, wouldn't answer the phone, and told my mom if she goes court she wouldn't win or get a penny. his Communication on the van now ? NOTHING. Garren knows my mom is a single mom with six kids but he took advantage

This guy is an absolute fraud. He's had our car for over a year and we can't even get ahold of him…read more Worst costumer service. Really wish we would have taken our car elsewhere or that we could get it back. This is bullshit.

My car broke down at my job so I was making arrangements to have it towed to a dealer in town…read more Before making the call I search the Internet for a Mobile mechanic who might be able to do the job where my car was rather than having it towed and possibly needing to leave it overnight. I was fortunate enough to find Mike from Mobile repair solutions who agreed to come and make the repairs as needed. He showed up at my car within two hours of first contacting him with a new starter in all the tools necessary to get the job done. He was very friendly and personable not to mention knowledgeable about every aspect of my car. We agreed upon a price that was lower than the dealer would have charged me and he got to work. He Had to take half of my engine apart to get to the starter but was able to do the job and get my car put back together within three hours of arrival. He did a great job and was very professional throughout the process. I would highly recommend him for any automobile repairs. My only regret is not finding him sooner because I have wasted so much time and money bringing my car to different shops for repairs in the past when I could have called Mike and saved time and money.

I reached out Saturday morning, when my car wouldn't start. Mike said he would be able to get to me…read moreby Monday. Monday came and I had not heard from him. I thought it was the fuel pump and explained why. He agreed it was probably the fuel pump. He never put me on the schedule and never let me know why or why not. I wasted two days thinking he would put me on the schedule. My last message is just sitting there left on read. I called Love's Automotive on Monday. They put me on the schedule immediately. They came out when they said they would, fixed my car (it was the fuel pump), and the price was nice. If you're reading this, save your time/effort and just get a hold of Love's.

Why not just being Honest?!…read more I brought in my car for a inspection and they told me I have a leak on the engine and the cost will be around 1k Even if it was expensive I accept it After fixing that leak they told me I have a second leak that needs to be fixed and that will cost a extra 1k I was disappointed and I wonder why they couldn't see both leaks in the beginning? I walked out with a bill of $2.300 After 3 days my car was heating and apparently the water pump needed to be replaced!! They definitely lost my trust and I feel they keep you on their ring so we always have to come back I was looking for someone who fix my car and not breaking it

Had issues with my A/C. They diagnosed the issue (found a disconnected connection. Only charged me…read morediagnostics. Their integrity stood out to me. Highly recommended!

Had a stubborn alternator that needed to be replaced. Figured home service would be about the same…read moreas paying for a tow. Ohana Auto Care was able to schedule a mechanic to come to my house in a timely manner. Unfortunately the first mechanic had to stop at the alternator bolts because the locktite was not giving and they had to soak the bolts with penetrating lube. The next day they sent a second mechanic and the bolts came out no problem. Minus a factory defect in the new alternator which needed to be exchanged the second day went well. I had to assist with the tension wheel, but I didn't mind. I also had an extra charge to cover for the return service, which was reasonable and understandable. The final bill came out to a little more than if I would have had to tow the vehicle, because of the return service, but that was unpredictable. Overall I am extremely satisfied with the ease and customer service. And both of the mechanics were top notch. I will definitely be a return customer if I can't bring my vehicle to a shop.

In late May 2024 my car, which I use daily, had mechanical issues. I called several garages…read moreincluding my normal garage. They were either backlogged on jobs, short-handed or the staff were going to be on vacation in the upcoming weeks. So I called Ohana Auto Care and spoke with RJ. I told him that my car is a daily drive and I needed someone who could work on the car ASAP. He said he could work on the car, so I towed the car to his garage. A day later after a diagnostic, he told me he needed to order a transaxle and it would arrive next week, I said ok. But he also added that he'd be going on vacation(10 days) the day after the part arrived. At that point I felt he deceived me that he could work on my car. So I was stuck without a car longer period than anticipated. When he finally got back from vacation and was able to work on the car, RJ told me I needed to replace the flywheel and clutch. He also said my AC was leaking, which was a surprise to me since it was working before I had it towed, which I said to him. After about 5 weeks he told me the clutch he ordered was defective and would be replaced. After 8 weeks and several rental cars later, I finally got the car back. I mentioned the AC issue, but he wouldn't take responsibility for that.. Additionally, when I drove the car out of the garage there was a grease and oil on the door and steering wheel. They made no effort to clean up after themselves. Several months later my radiator over-heated. I brought to another shop because I didn't trust Ohana. The new garage said the radiator was punctured by a water pump that was not attached and could also be why my AC was not working. When brought to RJ's attention, he wouldn't take any responsibility for that issue. I would not recommend Ohana Auto Care to anyone. I don't believe they operate in good faith to their work.

Marco did diagnostics on my car and he does ACTUAL diagnostics. Ran and documented every test,…read morephysically inspected the engine, and literally test drove my car up Makakilo Drive just to replicate the exact conditions triggering the CEL.

Marco is awesome! I found him on yelp and he messaged back within 30 mins of my inquiry. He was…read moreable to see me on the same day and was flexible with my drop off time since I had my kids with me. He was up front with the cost and reasonable... not like all the other places I called around (they jacked up the prices and couldn't see me until next week!). I highly recommend him and fixed my A/C in a few hours! Definitely going back to him for all my car issues.

Truly a Mom & Pop auto shop, my experience with the Has has been terrific. They are quick to…read morerespond, diligent in troubleshooting, upfront with time-to-fix and costs, and thorough in their explanations of cause/effect. My Dad's old BMW had a tail light that wouldn't work (regardless of replacing the bulb, and bringing it to a more renowned BMW shop). Mr. Ha stuck with the problem, found that wires had been 'chewed' in the back tail light area, and worked on fusing them together to resolve the issue! He said he has seen this issue before (and is more common in Hawaii than we think). He is amazing.

Thuc the owner was able to diagnose multiple complicated electrical issues preventing my…read moreOlder classic Truck from getting back on the road. I would say only 1 in a 100 mechanics would have been able to get it done I am so grateful to Thuc and his garage at HA's auto repair Andrew D