Thank you for replying to me . You guys did what I wanted …read more I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you .

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

My truck threw a code for a thermostat. They were quick to set up an appointment and get the work…read moredone a few days later. Clear invoice and explanation. Nice people to work with from over the phone to when I dropped off and picked up. Payment was easy with their online payment system.

Submitting this review 3 months after repairs were completed…read more My transmission would not shift into gear. Called RDR for an appointment and they were able to take me in the next day. I towed my car to their shop and they quickly diagnosed my vehicle needing a clutch replacement. Quote was sent electronically and upon acceptance my car was ready for pickup two days later. Payment was done electronically and so far the car drives and shifts normally. Service was efficient and price was fair.

I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

I went on Yelp and submitted a new project for my vehicle's repair. Neue was one of a few shops…read morethat replied and had availability. They were upfront about their diagnostic fee of $185 plus tax. I needed a new alternator, belt, and battery for my 2006 RAV4. I asked for a rough estimate so I could compare it to a few other shops, and they told me $400-$600 for parts and labor. After reading other positive reviews, I decided to have my car towed from Kaneohe to this shop. The drop-off went smoothly, and I received a call shortly after with two quotes. The first quote was $2,075 to replace the alternator, belt, and battery, and the second was $3,200 to also fix an oil leak in the engine. This is an older vehicle, and the quote was 4-5 times higher than what was originally estimated. I decided to pay the $185 diagnostic fee and take my car to a different shop. After calling around to a few smaller shops, they told me this specific car requires more labor because the radiator has to be removed. However, they said it should cost between $1,000-$1,300 at most. I ended up going to a local shop, and they completed the repairs for $1,150. They also checked for an oil leak and found nothing. This shop not only bait-and-switched me on pricing but also tried to get me to pay an extra $1,200 for a repair I didn't need. I would give 0 stars if I could and will be telling family and friends to avoid this shop, as they are not honest. UPDATE: 04/16/26 I uploaded a picture of the Yelp message coming directly from your company, so you can't call me a liar. 'If you can't produce this, what you're saying isn't just false, it's libel.' That is a direct quote from you. I also wasn't looking for the cheapest repair, I was looking for a fair quote. After visiting your shop I called three different shops and you quoted roughly twice the amount that they did. So I went with a shop that priced right in the middle and had good reviews. It's also interesting that you didn't mention your $1,200 quote for an oil leak that didn't exist. Your pricing is your pricing I just wish you were upfront about it or provided me with a more realistic quote. The shop I went to used all brand-new parts but sold them at cost rather than upcharging their customers. That business has been around for over 30 years, so it's surprising that you would resort to insulting their credibility rather than owning up to your mistake and making things right. Thank you for further proving my point about why people should avoid your shop. Maybe this isn't the experience for everyone, but as a first impression, it guaranteed that I won't be returning. Best of luck with your business.

I had such a great experience with this AC shop. The first shop I went to turned me away twice, so…read moreI was really grateful when I called here and was told I could come right over. Thankfully, they weren't too far away. When I arrived, the gentleman immediately welcomed me, pulled my van into the shop, and started diagnosing the issue. The customer service I received was exceptional, and I truly appreciate how helpful and accommodating they were. I'm looking forward to having them service my vehicle and would definitely recommend them to anyone looking for honest and great customer service. I also want to add that while my van was being diagnosed, the gentleman noticed my coolant was low and took the time to add more coolant for me. I truly appreciate that extra step. It showed me that they genuinely care about their customers and are willing to help beyond just the service they're providing. Small acts like that really stand out and mean a lot. Thank you for your kindness and for going above and beyond. I wanted to come back and update my review now that everything has been completed. I picked up my van, and the AC is working great! The repair was completed, and I'm very happy with the results. The final price was reasonable for the amount of labor involved, and I appreciate the work that was done. Overall, I'm satisfied with the service and look forward to bringing my van here again for future repairs and maintenance. Thank you, Auto Papa, for getting my AC back up and running!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!

I was initially suspicious about the perfect 5 star rating on yelp for Oahu Autoshop. There is no…read moreway they can be this good, right? Boy was I wrong. Jessica and Darius are awesome. Impeccable communication. Answering texts at all hours of the day and night. Clean shop. Affordable pricing. No hard sell, just the honest facts. Timely service. I messaged on Sunday, got me in on Tuesday even though Monday was a holiday. Service was fast; all done in a day. I had a bad alternator that was working on/off. I initially cancelled the appointment when the alternator was working again. "No problem"; they didn't give me a hard time or anything. My car needed to be towed in and they came in extra early to receive it. Can't give them a high enough rating. You guys have gained a loyal customer. We'll be back for sure.

Leeward Automotive is one of the best shops to get your car maintained and safety check…read more This place is the Naoto Engineering of the Hawaii. They are humble people yet passionate for automotive industry. This is what its all about, its the art of automotive not just business for automotive. Chad and he crowd are the people you want to be around. Thank you team!

If you are looking for trust and honesty you have come to the right place!!…read morePete and his crew are Awesome!!! We are loyal clients and been doing business with Leeward Automotive for years! We have been happy and satisfied and will continue to do business with them!! Highly recommended!! You'll never be disappointed!! Thank you Pete, Chad and Chris!!!

I came here for an oil change and to diagnose some issues with my car, and I had a really great…read moreexperience. They did a very thorough inspection and took the time to explain what they found. Although the main issue ultimately needed to be handled by the dealer, they went above and beyond by researching exactly what I should ask for and pointing me in the right direction. I also ended up getting a few additional services done, but I never felt pressured at any point--they were honest and transparent throughout the process. I really appreciated their professionalism and helpfulness. Would definitely come back!

We have been coming here for the past few years with our three cars and Waipio Auto Repair always…read moredelivers. Their online appointment system is perfect way to get on their books and also sends me reminders/ good way to communicate with the shop during our visits. From a batter dying all the way and needing to be replaced to a regular maintenance oil change, this place takes care of me and my 'ohana on and off the road. We appreciate the kind, warm service and hope to be able to continue to support this local business