when on vacation, my HP laptop 1.5 years old was caught in a software loop (frozen) my screen kept digitizing and the mouse stopped working altogether. Mobile PC took my laptop on Monday and returned it one week later. Happy to report all issues were corrected and the laptop works perfectly after two weeks of use. Price charged was reasonable. The only reason I did not give Mobile PC 5 stars was their poor communication during the process. All phone calls came from me to get any updates. Very concerning as I have never done business with them before and thought they could be downloading sensitive data or other mischief. To better put your client's mind to ease, Mobile PC should reach out to their customers to give them frequent updates and timeframes on the repair. Simple customer service would make them excellent. read more

We have enjoyed a fantastic working relationship with this company for years and it's high time that we share our high regard for this company's owner and staff. We can't thank Mobil PC Doctor enough for their prompt and professional service. We just experienced a complicated issue and they were able to apply their computer technical skills to resolve our issue. They are the absolute best! read more

Prompt and very courteous service, complex computer to printer issue involving photo editing. Problem resolved in a very reasonable time.

Whoa-this business is pretty good. I contacted them on a Friday afternoon and they called me back on the following Monday morning after which I dropped off my laptop. They fixed a Windows update configuration issue which took about an hour. They have a 1 hour minimum and charge $120 per hour. Laptop works great. They called me the next day to make sure their fix was still working. read more

The best computer repair experience I have ever had (and I bought my first computer in 1983!) No double talk and promises they can't keep. These folks are smart, experienced professionals. They are courteous, patient with your questions and clear in their replies. They go the extra mile with a follow up home visit if needed with a friendly and savvy tech who made sure I was satisfied with the result. They work hard and take the time to do it promptly but right. KB Orleans, MA read more

Mobile PC Doctor in South Dennis, MA represents the MOST blatant exploitation I have ever seen from a "legitimate" computer service company. Mobil PC Doctor made MANY house calls to an elderly couple, ages 80 and 84, to service a BRAND NEW Dell Inspiron 660. I will preface by saying after a single use, I believe the hard drive is faulty and we will likely have the unit replaced by Dell this week. Mobile PC Doctor sent out a technician to service this computer 5 times for a unit less than one year of age. They charge $120.00/hour for their house calls, and one of these calls was even a two hour ($240.00) visit. When looking over the invoices, the only troubleshooting it appears that they actually list is malware clean-up, anti-virus scans, registry error clean-up, tracking cookie removal, etc. All of these tasks could have been easily completed with a single click of a program already installed on the customer's computer on the date of purchase. In one invoice, they claim to have recovered images and documents; However, the user advised me that there are still family photos and documents missing. The speed and security problems were not fixed; the computer (which is still under its 1-year warranty) is still not performing normally. When I sat down to remedy some of the issues (and let me add that I am not a computer technician by any means), I performed two complete anti-virus scans, a registry error clean-up, installed a pop-up blocker, recovered one file of family photos, and enabled the data backup feature which was already available on the unit, as well as several security features which had been previously disabled. This was within one week of Mobile PC Doctor's most recent $120.00 visit and I was there 50 minutes. The only evidence that anyone other than myself had ever serviced the computer was a program named "CCleaner" which had been installed. This program is available free online, takes a few minutes to install, and the owners did not know what it was or how to use it. Moreover, they had a pre-existing, purchased registry cleaning program which had been disabled in favor of this free one (which was not set to function automatically). When I called Mobile PC Doctor for an explanation of what these service visits entailed, a snarky employee tried to filibuster the phone call much the same way I expect they speak to the elderly computer owners. She tried to explain the simplest of service actions with incredible detail to sound as though a great deal had been done. After she agreed that what their technician had accomplished could not take one (let alone two) hours to complete, she justified their actions by advising additional time is used to answer questions and explain issues. However as I previously stated, the users are no more educated on how to use their computer, remedy their own issues, or operate the singular beneficial program installed by Mobil PC Doctor. At no point did they suggest the users contact Dell about servicing the computer while under warranty. They have charged this couple over $600.00 to service a computer less than one year old that is used only to check email, store treasured family photos and play MSN games. The sole representative who I've spoken with was defensive from the very outset of our conversation, likely realizing that there is a very common sense issue that everyday computer users and average technology consumers would notice in the pattern of the service offered. She explained that they only performed these services because the owners requested it, and yet have no justification for their failure solve any of the issues, create last solutions or offer advice on alternative solutions or independent management of the issues. I am only using examples from a newer computer, as I never used the old computer and cannot speak to the nature of issues it had. I will add that they visited at least as many times for that unit however, and had no problem including in the invoice to the owners that it was "almost time for a new computer". Again, they never suggested the couple contact Dell about this computer they first looked at when only months old. This couple has paid this company over $1000.00 EASILY (and that I have a record of) between this and the earlier computer. For those keeping track, that is 2.5 NEW Dell Inspiron 660s, and I'm staying safe on my estimates. I should have recognized immediately when the employee said "we don't make a habit of exploiting customers" that something was incredibly foul, but allowing them a chance to explain made no difference whatsoever. ANYONE who is considering using this place, PLEASE STAY CLEAR of Mobile PC Doctor. They criminally exploit those who don't have the technical background to realize they are being taken advantage of. I am lodging a complaint with the BBB and attempting to notify a local news organization to out this scheme for what it is. Protect yourself from this abusive, negligent and criminal puppet show. read more

Superior service, fast ,professional and highly knowledgeable. They have done two repairs for me, both done promptly and reasonably. I highly recommend. read more

I have been very pleased with the Mobile PC Doctor. There technicians are wonderful! I was appalled at the "snarky" comment made on the review (Anthony F.)... the person he spoke about is both polite and professional. Mr. F, admitted openly that he is not a computer technician, perhaps he does not understand the time that it may take to fix other peoples mistakes. One can see by the length of the post that Mr. F is a person that is probably displeased about many areas of his life... All I can say it call them and try them yourselves, and then come and write a review here.... read more

I am sorry that the older couple had this many issues w/ Mobile PC Doctor, but I myself have had 2 great experiences w Mobile PC Doctor. They have come to my home and every time they have left, my computer was completely fixed, seemed to be running faster and blocking all incoming viruses, even to the point where it alerted me if a virus was incoming. Best 120$ I had spent in months. I feel that when you call a business to come out to your home and fix ANYthing you are opening yourself up to be taken advantage of... and this is the last company with that in mind. They are a self owned, honest, full hearted company just trying to make it in the world today. I would definitely recommend them to everyone and anyone with computer issues. read more

These people are great! I couldnt even get my machine to turn on, they set me up with my data so i could work off another machine without down time until they fixed this one, which they had back to me in 2 days!!!! they were really professional and didnt try to take advantage of me considering i kno nothing about computers read more