The phone service was great -- everyone I spoke with over the phone was pleasant and helpful…read more Unfortunately, the in-person experience was very different. When I arrived 15 minutes early for my appointment (to handle my co-pay and paperwork), the front desk staff were not welcoming or helpful. They just pointed to the sign-in sheet and seemed uninterested in assisting patients. The technician even had to come out to ask where his patient was, which showed a lack of organization at the front. The technician was professional and efficient -- the procedure took less than 10 minutes. However, he mentioned the CD would be ready the next day, while the front desk told me it would take three days. The inconsistency and lack of communication made the process frustrating. This office has potential, but the front desk really needs better training and organization. With a bit more attention to patient service, it could be a much smoother experience.

Visit this facility with 3 orders and I noticed that the this place is very deteriorate first…read morefrom the entrance door. Every time a person enters or exits, the door doesn't close quietly; the noise it makes when it closes is a scandal. Definitely, all the staff are so used to the noise that they no longer hear it or complain. Second, there is a lack of cleanliness; you can see disgusting walls, floorboards, and corners. I had a mammogram and could see dust on top of the machine and the CT scan machine is rusty. Besides the long wait! Lack of organization. I couldn't believe my insurance send me to this place- never again!

Highly recommend CMS, CT Technician Mr. Antonio very professional and kind. excellent service…read more ladies in the front very helpful and kind as well. unfortunately, everywhere we go. We always have to wait be patient and kind. Thank you

I've been coming here for years. I went in through have three x-rays done because I had a fall and…read morethe lady that took care of me. She was super rude to me and I didn't like her. She was correct criticizing me and everything. I think it's the worst x-ray I ever done in my life, but I've had other procedures done there and they've been really good and fast like a CT scan MRI mammogram I come here to do this x-ray and it was the worst x-ray. The lady was just super rude.

I'd recommend this place if you're looking for something simple and efficient. I went in for a hand…read moreMRI, and the service was fast. The employees were a bit on the serious side, but they were professional. They asked for my ID and insurance card, handed me a clipboard to fill out, and that was it--I was in and out within an hour. Overall, a quick and straightforward experience. I'd definitely recommend it. Care was sufficient for what i needed.

First thing that goes against this place is that if you are coming here, you more than likely going…read morethrough something Secondly, the parking is just dumb. Why put so many business all in one place and not provide parking. Being towed from here is a real possibility if you're not paying attention What the point of making an appointment if they just call you by who came in first. I really hate places that make you make an appointment but that don't value your time. If you skip out on, they charge you. If you are late they put you at the end of the line but if you get there on time and some asshat got there earlier than you because parking is a bytch, you have to wait I'm just mad that my knee hurts

In our world of impersonal and profit-driven healthcare, the doctors here are the rarest of gems,…read moreespecially Dr. Horst and Dr. Fernandez. They are excellent at their jobs and truly care about patients. The effort that several of them have put in to make sure I am comfortable and that I fully understand results over the years has truly made scary experiences a lot less so!! Will you sometimes wait and have a little trouble getting an appointment? If it's not urgent, then yes. Because they are dealing with urgent situations, and they are busy because it's the best place in Miami you can go for what they do. But I promise you that if you are ever the unfortunately urgent situation, they will take great care of you. There is nowhere else I have ever been that will move heaven and earth to do follow up testing same day to minimize waiting/reduce extra anxiety. They are absolutely top notch and I will never go anywhere else.

I had a very disappointing experience trying to schedule an appointment. After waiting over 15…read moreminutes for someone to answer, I was told I couldn't schedule without a diagnosis code that my doctor's office doesn't provide. I even offered to email my prescription, but they insisted it had to be faxed. In 2026, requiring a fax is outdated and unnecessarily inconvenient. As a returning patient who has had multiple procedures here, I expected much better customer service. The entire process was frustrating and could have been handled much more professionally.

Waited three hours for them to take my wife in. This is just poor scheduling. Besides that, the…read moreplace is freezing cold. And they have fragrance misting machines in the waiting area that are sickening. Have they never heard about people having allergic reactions? Never coming here again! Never recommending this place! Told my doctor not to recommend it either

One star is too generous. Arrival 955 am for a 30 min test. Left 3 hours later!!! Sat in a frozen…read morewaiting room with no offer of blankets until I asked because I saw someone with one. In the meantime, they have a fragrance diffuser spewing a horrendous smell (baby powderish) that was making people sneeze and cough. They took me in for my test at 1230. Totally unacceptable situation. Admittedly staff seemed extremely busy and were very professional. I'm sure the front office is told to schedule as many ppl per hour as possible. Heads up corporate! Will advise doctor how awful the experience was.

I went here for my regular mammogram and ultrasound. 5 STARS!!!…read more This is the most thorough imaging I've ever had. I had no idea of how bad it was in the other places I had been to in the past. I had an appointment & waited no more than 15 minutes to be called. The ultrasound and mammogram techs were kind, professional and very thorough. I got my results from my doctor within 2 days. There is plenty of free parking (it's in a shopping center).

From the owner: Baptist Health's outpatient diagnostic centers offer imaging services with the latest technology…read moreand an experienced team of certified radiologists and technologists. We make it comfortable and convenient for you to receive the same top-quality care you've come to expect from Baptist Health.

I wanted to leave this review because I believe patients should understand an important difference…read morebefore scheduling an MRI. This facility uses a 1 Tesla MRI scanner. There is nothing inherently wrong with a 1 Tesla MRI, and for many routine exams it can provide adequate diagnostic images. However, many patients are never told what type of MRI machine is being used or that there are different levels of MRI technology available. In many hospitals and imaging centers today, 3 Tesla MRI scanners are available. A 3 Tesla MRI generally produces higher-resolution images, better detail, and can be particularly beneficial for studies involving the brain, spine, prostate, joints, small ligaments, and certain neurological conditions. Better image quality can sometimes help radiologists detect abnormalities more clearly, although the most appropriate scanner depends on the specific medical situation and your physician's recommendation. My goal is not to discourage anyone from using this facility. Rather, I encourage every patient to ask: Is this a 1 Tesla or a 3 Tesla MRI? Is a 3 Tesla MRI recommended for my specific condition? Would a higher-resolution scan improve the diagnostic quality of my exam? Patients deserve to make informed decisions about their healthcare. Knowing the difference allows you to discuss the best option with your doctor before your appointment.

Everyone was very attentive and friendly, easy regristration, Kathy and Ana very special. At the…read moreend you get a Cd and also they email you the photos of the MRI. A must do place, short wait ask for insurance and no insurance price. Easy location. Very please with the awesome service Thank you. Adriana

This is the worst! My appointment was at 2pm and it's 5pm now. I have been waiting for 3 hours for…read morean MRI!! I can't understand how these people set these appointments every 15 minutes when an MRI is longer. There are a bunch of elderly people here who are in pain and so frustrated. Definitely the last time that I come to this hell hole!

They have multiple locations in Miami, Homestead, Hialeah, Miami Lakes and Coral gables. I love the…read moreone here in Miami sunset ...I'm getting all my medical diagnostic tests with them because they have the best of the best. I already got my yearly mammogram, and now I'm going to get a sleep study because I was diagnosed with sleep apnea. The Sleep center is spectacular, very high end, state of the art! Queen beds, with comfort twill sheets ( like 5 stars hotels ) extremely clean, peaceful, flat TV, additional companion bed for my sister that came with me... The staff very Proffesional; a tech "Jaimie" with lots of experience explained everything and gave me a thermal blanket ! During the night she came twice to help me going to the restrooms ! For sure she is looking the cameras all the time because she knew everything and anything that happened when I woke up and needed it something ! In the morning, i had breakfast waiting for me ....Wow what else can I ask for ? I felt like staying in a 5 starts hotel ! I'm really impressed with their services and what they do with the patients. They really go beyond my expectations !!! I paid only 10% of my deductible ! The hospital outpatient charges the entire deductible ! Here I saved lots of money and got the best treatment! A million free Parking spaces! Thank you Virtual Imaging for making my experience the most comfortable, giving me the sense of security because my health is in good hands !

I can't believe how great this place is. I was almost charged several thousands (deductible) WITH…read moreinsurance for a CT Scan by Baptist Hospital. At MRI Pluss I'm only paying several hundred out of pocket for the exact same procedure. They are very professional and accommodating!!

Horribleeee no se lo recomiendo a nadie . Una hora de espera y todavía me dicen que tengo que…read moreesperar una hora más . Para que sacan turno si lo hacen por hora de llegada? Hacerle perder el tiempo a uno ‍‍‍

I normally don't post reviews, but this was the worst MRI experience I've ever had. I went here…read moreafter an injury and paid for an MRI, only to be told later by the doctors that the images were some of the blurriest and lowest-quality scans he had ever seen. I later learned that the machine they use is outdated, which explains the terrible results. I had to get a second MRI at a different facility, and that one clearly showed the tear that the Millennium machine completely missed. I also tried calling explaining the issue, they only told me thats what the radiologist read on the MRI. The issue is not the radiologist but the outdates MRiI machine. II later find out its one of the oldest machines out there. In the end, it was a total waste of money , time and delay in treatment. Save yourself the frustration--please don't waste your money here!

This business does open MRIs in addition to standard MRIs. Personnel is very professional and…read morecourteous. The facility is very nice and clean. It is located in the corner of the shopping mall. Plenty of parking available.