I recently went in there to get my tires checked. I also needed an oil change and to get my sensor…read morefor the tire replaced. When I drive about 40mph there is a slight vibration when I drive. Upon entering Good Year, the staff were very friendly, however the gentlemen who told me over the phone that all 4 of my rims needed to be replaced and that it would cost "$2,000" and once I heard that I was shocked at how high the expense of that was. However this wasn't the problem. After I told him that I wasn't going to spend the money on that and that I was told to get another opinion, the attitude went from friendly to rude pretty fast. And as someone who has been a member of Good Year Tires and is someone as a small business owner who values my small and big spending customers, I was taken aback as to how I was treated. Soo much so that I might take my business back to the Good Year Tires in Catonsville, and or just another tire company all together. That being said, they did a good job with the oil change and sensor was done in a timely manner.

We dropped off our vehicle last night at the night drop with keys and instructions for new tires…read more I receive a call @ 8:30 this morning to ask why my vehicle was there. After explaining that there was a note; the guy says; "oh yeah, I see it now. Your car will be ready at the end of the day". Around 2:00 I start calling to find out the status of my car and they never answer the phone. 6 times! I look on the website and see that they close at 4:00. I never heard from them that the car was completed. Arrive at 3:55 and the car is still not done. The service guy could care less. So sad.

From start to finish Sam and Luke get it done. They completely removed old powder-coated painted…read morerims and made them look better than NEW!! Nice clean waiting area. Great prices. Just great people to do business with and quality work. Support small businesses.

This was my first time using Rim Renew. Sam and Luke were super helpful and did fabulous work for…read moreme. My 15-year-old Toyota Tacoma rims were really REALLY beat and ugly. Check the before and after pics! Since I was getting new tires, I had priced new Toyota rims, which were out of the question. Rim Renew made my four old rims totally like new again, plus mounted and balanced my tires, all at a cost of 1/3 what buying identical new Toyota rims would have been. Can't say enough good things about Rim Renew.

Very confident and nice.very friendly and honest .I would highly recommend them to anyone.read more

If I could give a negative star I would. Well, better yet, this location should be condemned…read more Before I give my review...read the other reviews. They aren't false. This location is horrible. Plus, it says "under new management". I like to see where they are! The staff may sound nice on the phone, but once in the location..totally different. Shady business ethics. Not performing work that you request and pay for. Far to long of wait times, when you are 1st to arrive for service or have an appointment. BUT... my main concern is the cleanliness of this location. I'm not sure why and/or how this business is allowed to function. Not, sure why an employee would want to work here. I only took 2 pictures because I was so applauded by what I saw. Holes in the wall, return vent not secured to wall, dirt and trash on floor and under couch. But, worse of it all...BLACK MOLD, or it certainly looks like it, all over the air vents. Caution when going in.... Oh yeah, I forgot to mention. Trying to call Corporate @ 1-800-876-6676 option 2.... GOOD LUCK. Took me 3 days to finally get someone on the phone. They don't care.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Made an online appointment yesterday evening for a safety inspection. Received a text shortly…read morebefore my appointment saying they won't do the inspection on my vehicle. When I challenged that and said I would happily pay for a repeat inspection *IF* my vehicle needs repairs, Tony repeatedly doubled down on nonsensical policies. Recommend using Columba Auto Care or Dobbin Auto Repair. Both seem more respectful of customers' time. Neither have such "policies" for state inspections. UPDATE to correct the inaccuracies by the business owner: I booked the night before and received confirmation of such. Also, when I called Tony in response to his text, I told him I'd pay for a repeat inspection IF NECESSARY (unlikely on a newer model with low miles) and would not want their shop to do the repairs. He still doubled down on nonsensical policies. If my vehicle needed repairs, I'd take it to Tesla -- not a random shop without the expertise necessary to take care of my vehicle. I've talked with multiple shops in the area. This is the ONLY one I've spoken to that refuses to do state inspections on Teslas. They should reevaluate their policies AND state this clearly on their website so they do not waste customers' time.

Great communication and affordable, quick oil change service. Also decided to add on air filter…read morechange and tire rotation because they said it wouldn't take long and I knew I was due for it. Location is walkable to grab food while waiting. Everyone was completed in time for me to go to work in the late morning.

I've been trusting Neubauer Auto with both my and my wife's vehicles for years, and they've…read moreconsistently proven themselves to be reliable, honest, and genuinely invested in their customers. Their integrity really stands out--they've always given me straightforward, fair pricing and honest assessments about what actually needs to be done. While other shops have tried to push unnecessary replacements on parts that still had plenty of life left, Neubauer Auto tells it like it is. What impressed me even more was when I reached out with a trailer question that had nothing to do with their services. Rather than brushing me off, they took the time to help me find a good vendor who could meet my needs. That kind of helpfulness says everything about the people running this business. I can't recommend them highly enough.​​​​​​​​​​​​​​​​

Great place, they took me for an oil change within an hour of me calling. They have you review and…read moresign for your invoice before they work on your car. They pushed a few suggestions on me, but they did not perform work without my consent. Pricing is normal.

I brought in my vehicle for some needed repairs that the dealership wanted to over charge me for…read moreand I was glad to see respectful and helpful people working there. The two guys at the counter were being kind and gave me a timeframe to get the work done and told me that if they did not have the parts that they would keep my car. Thankfully they had the parts and the service did not disappoint. I would recommend coming here. The parking I'm spaces in that area are limited so be mindful when driving up.

Zac was wonderful. First, I called ahead of time because I had been in a panic mode, having gone to…read moreAdvance Auto parts just shortly before and given such outrageous prices of how to handle my car problems. Immediately, after talking to Zac, he was very calm and reassuring that I would get my problem resolved. He spoke of meeting his customers needs and I knew automatically that he's a leader and had great customer service. He's exceptional at what he does. Best location to go to - Middas on Baltimore National Pike.

Terrible Experience - Lost $$ and My Emergency Brake…read more I brought my 2002 Chevrolet Avalanche to Midas for four new tires, an oil change, and emergency brake adjustment. What should have been routine maintenance turned into a $3,500 nightmare that left me with an unsafe vehicle. Immediately after picking up my truck, I noticed a squeaking noise coming from the front when accelerating from stops. After two-hour highway drives, the squeaking became much louder. The noise clearly appeared after Midas worked on my vehicle and was heat-related - loud when warm, subtle when cool. Despite explaining that the problem started immediately after their work, Midas claimed the issue was my front wheel bearings - something they never mentioned during their initial inspection. I paid $1,200 for new bearings. The squeaking continued unchanged. When I complained about paying $1,200 for unnecessary bearings, they dismissively said I "would have needed them eventually anyway." After multiple visits and a 100-mile highway drive to ensure they could hear the problem, two mechanics still couldn't identify the source. They kept my truck on the lift for three hours and then suggested the problem "might" be the emergency brake shoes they had initially adjusted (although the sound seemed to be coming from the front, not rear of the truck where the emergency brake is). Instead of adjusting the emergency brake back to its original position as I asked them, they completely removed the brake shoes WITHOUT MY AUTHORIZATION. When I arrived to pick up my truck, they handed me my brake shoes in a box and the keys, essentially sending me out with an unsafe vehicle. Bottom Line: - Spent $3,500 ($900 was for the tires) - Paid $1,200 for unnecessary wheel bearings that didn't fix anything - Squeaking noise they created is likely still there - Now have NO emergency brake - Vehicle potentially unsafe to drive Midas created a problem, charged me for incorrect diagnoses, then removed the emergency brake without permission. Instead of admitting they couldn't fix their mistake, they sent me away with an unsafe vehicle. This is inexcusable. I'm now stuck figuring out if it's even safe to drive my truck and how to get my emergency brake properly repaired elsewhere. Avoid this location at all costs.