Doc was my mechanic for many years. At first, I was allowed to be with the car as his son worked on…read moreit he would chat with me. But later even after covid lifted he stopped letting me be in the waiting area. The last oil change as I was driving had the oil filter fell out and all the engine oil spilled onto the streets. I brought the car back and told him the engine is really loud. It sounds like metal grinding. Doc took a look and filled it up with engine oil and installed the wrong oil filter and told me I would be good for another 6 months at least. I listened to the engine and it didn't sound right. I brought it to the dealership that then diagnosed it as a failed engine block. Metal was inside the engine and it needed replacement. In addition, the second oil filter wasn't even the correct filter for my car and was two turns from falling out. Oil was already leaking from it. The bottom of my car was coated in oil, and it could have caught on fire. Fortunately it didnt, and Doc owned up to his mistakes and his business insurance covered the repair. However, that was another hurdle to over come as it got delayed for months. It is very difficult to find a good car shop. Bless you if you have one.

Had an excellent experience with Doc. I called and spoke directly with him. He was a very nice man…read more I told him I needed an oil change and tire rotation. Doc was able to see me immediately, and said it was $65 for everything including fluid re-fills, brake checks, and some other stuff. Now the place isn't exactly a Jiffy Lube with a decent lobby area to wait in but I didn't care. It was a two door mechanics garage with a desk, sofa and a few chairs to sit and wait. It was a little chilly but worth it to see Doc in action. Yes you get to see him do the work on your car. I felt better seeing him do the work, he took his time and didn't rush. He looked underneath the car in the motor and made sure everything looked good, then he proceeded to do the oil change and tire rotation. Took him maybe 25-30mins. He was very polite and is very knowledgable on Japanese cars. Every review I read about Doc has been on point. Great service at a great price, I recommend Doc because he's simple and does the job you need done. I will deff be coming back to him for my next oil change or any other work I need some on my car.

I recently went in there to get my tires checked. I also needed an oil change and to get my sensor…read morefor the tire replaced. When I drive about 40mph there is a slight vibration when I drive. Upon entering Good Year, the staff were very friendly, however the gentlemen who told me over the phone that all 4 of my rims needed to be replaced and that it would cost "$2,000" and once I heard that I was shocked at how high the expense of that was. However this wasn't the problem. After I told him that I wasn't going to spend the money on that and that I was told to get another opinion, the attitude went from friendly to rude pretty fast. And as someone who has been a member of Good Year Tires and is someone as a small business owner who values my small and big spending customers, I was taken aback as to how I was treated. Soo much so that I might take my business back to the Good Year Tires in Catonsville, and or just another tire company all together. That being said, they did a good job with the oil change and sensor was done in a timely manner.

We dropped off our vehicle last night at the night drop with keys and instructions for new tires…read more I receive a call @ 8:30 this morning to ask why my vehicle was there. After explaining that there was a note; the guy says; "oh yeah, I see it now. Your car will be ready at the end of the day". Around 2:00 I start calling to find out the status of my car and they never answer the phone. 6 times! I look on the website and see that they close at 4:00. I never heard from them that the car was completed. Arrive at 3:55 and the car is still not done. The service guy could care less. So sad.

was recommended by Hillmuth in Columbia for my wheels to get fixed from curb rash. Very friendly…read moreand professional through and through. I got my wheels fixed on time and the finished product was WONDERFUL! They are worth every penny. Will continue to work with them for future issues with my wheels!!!

From start to finish Sam and Luke get it done. They completely removed old powder-coated painted…read morerims and made them look better than NEW!! Nice clean waiting area. Great prices. Just great people to do business with and quality work. Support small businesses.

Stopped by with no appointment and asked to see if they could patch a tire. The guy said he…read morecouldnt because it was too close to the sidewall of the tire, which was fine as I had been to 4 other shops in the area and they told me all the same thing. So I asked if they had anything in stock to replace it. The guy at the counter said they only a directional Yokohama tire in stock but could order something cheaper if I wanted but would have to wait. I couldn't wait since the tire was not maintaining a stable air pressure and the alarm in my car would keep going off. So I agreed to replace it with whatever they had. Only had to wait 30 minutes. Was in and out super fast. The waiting area though is PATHETIC. Flat out shitty but thank god I was only there for a few. The price included everything of mounting balancing etc... At first I was kind of weary about the price but after looking online even at the cheaper tires... it would've came out about the same (after shipping, mounting, balancing, disposal, etc..) so I'm content with the price. Over all, pretty legit I read through a couple of the reviews before posting this. Not sure why the hell anyone would come here for an oil change, alignment, or anything other than TIRES.

Last December ,I ordered 4 new tires for my 2019 Jeep Cherokee which is 4 WD. 3 of the tires were…read morethe same and 1 tire was the wrong size. After driving about 2000 miles on my car, the car began to make noises and the computer lights would go on and off. Taking it to the dealership and to a 2nd mechanic they Both confirmed I needed a new Trans case and PTU due to the wrong size front tire on my 4WD vehicle. This damage which was a direct result of negligence on the part of Mr. Tire. It cost me over 10,000. in repair bills plus 2,000. In rental car fees to get the needed parts for my car.The tires cost me over 1,000 plus I had an alignment. I can't believe after 25 years of business that I have given Mr.Tire that they were so negligent. I am asking MR.Tire to pay for all damages that they caused me to have. Beware, when you buy tires!!! Check the numbers on your tires. Hopefully, Mr.Tire will do the right thing to rectify this situation.

Took my Lexus in to get serviced. They did a great job and didn't up charge me. A little slow, but…read morethey were busy that day. Ethan was awesome and very helpful.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Have been taking my cars here for awhile and always have a good experience. Pricing is fair. Work…read moreis always done professionally and to my satisfaction. If something is wrong or not done right they do their best to fix the issue. I will continue to bring my cars/trucks here for service.

Good, honest car repair shop. They give it to you straight and their fees are reasonable.read more

One of the tires on my car developed a slow leak and I took the car in for an evaluation. They…read moreconfirmed that i had a puncture on the shoulder of the tire and that it could not be fixed. I had a new tire installed and was out of the shop within an hour. Service was excellent! Derwin of Catonsville Service was excellent!

Great place, they took me for an oil change within an hour of me calling. They have you review and…read moresign for your invoice before they work on your car. They pushed a few suggestions on me, but they did not perform work without my consent. Pricing is normal.

They take the time to explain/walkthrough any issue with your car. Extremely transparent. Fair…read moreprices.

Zac was wonderful. First, I called ahead of time because I had been in a panic mode, having gone to…read moreAdvance Auto parts just shortly before and given such outrageous prices of how to handle my car problems. Immediately, after talking to Zac, he was very calm and reassuring that I would get my problem resolved. He spoke of meeting his customers needs and I knew automatically that he's a leader and had great customer service. He's exceptional at what he does. Best location to go to - Middas on Baltimore National Pike.

I'm new to the state I needed to get my car inspected for the MVA. They got in me in the day I…read morecalled and everyone I spoke to was wonderful! Quick, professional, and courteous. Plus, they didn't try to sell me on things I didn't ask about. Wonderful experience. I will be using them again.

I called for an over-the-phone estimate to have a lift kit installed on my pickup truck. Pretty…read morestraightforward install but I do not have the tools needed to do it. I also needed wheels/tires (which were already mounted and balanced) put on the truck and the TPMS sensors (already installed on the new tires) synced with the trucks software. I did some research and found that the average cost for this service would run me around $500-$800, so I was pretty taken back when I was estimated $1125+tax. I called a couple other shops in the area and they estimated me $350-$450 for everything...... so not sure where the $1125 number came from. Ended up paying $315 at another shop after discounts. Seems like a cash grab to me. That is just my experience though - I did not proceed any further with this shop.