I recently went in there to get my tires checked. I also needed an oil change and to get my sensor…read morefor the tire replaced. When I drive about 40mph there is a slight vibration when I drive. Upon entering Good Year, the staff were very friendly, however the gentlemen who told me over the phone that all 4 of my rims needed to be replaced and that it would cost "$2,000" and once I heard that I was shocked at how high the expense of that was. However this wasn't the problem. After I told him that I wasn't going to spend the money on that and that I was told to get another opinion, the attitude went from friendly to rude pretty fast. And as someone who has been a member of Good Year Tires and is someone as a small business owner who values my small and big spending customers, I was taken aback as to how I was treated. Soo much so that I might take my business back to the Good Year Tires in Catonsville, and or just another tire company all together. That being said, they did a good job with the oil change and sensor was done in a timely manner.

We dropped off our vehicle last night at the night drop with keys and instructions for new tires…read more I receive a call @ 8:30 this morning to ask why my vehicle was there. After explaining that there was a note; the guy says; "oh yeah, I see it now. Your car will be ready at the end of the day". Around 2:00 I start calling to find out the status of my car and they never answer the phone. 6 times! I look on the website and see that they close at 4:00. I never heard from them that the car was completed. Arrive at 3:55 and the car is still not done. The service guy could care less. So sad.

Rim Resurrection! After my wheel was massacred by a Maryland pothole that was hell-bent on murder,…read moreI brought the poor thing to Rim Renew. Sam looked at it and looked at me gravely, letting me know it was majorly cracked. He told me that they could get it the best they could, but it would never truly look the same. Sam reminded me of a surgeon telling an athlete that they would walk again, but they'd never play in the pros. Sam and I both acknowledged that they don't make these wheels anymore and I told Sam to do what he could to save her life. This was late Monday afternoon when Sam gave me my wheel's prognosis and by mid Tuesday he had fixed her up. I went and met my sure to be still mangled and scarred wheel today. Little did I know that Sam and the rest of the Rim Renew crew are brilliant plastic surgeons. It looks amazing! I gotta say, my wheels already had quite a few dings and blemishes, but as far as the pothole's attempted murder wounds...you can barely tell! Thanks Sam and crew :)

I thought this was a good place to to get tires until I dealt with the older African guy, missed…read moreout on some money because he tried to make me pay full price for a new tire instead of putting on the one that I had never come here bad for business

Stopped by with no appointment and asked to see if they could patch a tire. The guy said he…read morecouldnt because it was too close to the sidewall of the tire, which was fine as I had been to 4 other shops in the area and they told me all the same thing. So I asked if they had anything in stock to replace it. The guy at the counter said they only a directional Yokohama tire in stock but could order something cheaper if I wanted but would have to wait. I couldn't wait since the tire was not maintaining a stable air pressure and the alarm in my car would keep going off. So I agreed to replace it with whatever they had. Only had to wait 30 minutes. Was in and out super fast. The waiting area though is PATHETIC. Flat out shitty but thank god I was only there for a few. The price included everything of mounting balancing etc... At first I was kind of weary about the price but after looking online even at the cheaper tires... it would've came out about the same (after shipping, mounting, balancing, disposal, etc..) so I'm content with the price. Over all, pretty legit I read through a couple of the reviews before posting this. Not sure why the hell anyone would come here for an oil change, alignment, or anything other than TIRES.

Took my daughter's tire to get a new tire on put on (One Tire). Dropped it off mid day, and the…read moreperson at the front desk told me he would call my daughter tomorrow when the tire is done. Well, more than a day later when my daughter calls about her tire it is not done. You try to support your own, but it is not worth it AT ALL.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Made an online appointment yesterday evening for a safety inspection. Received a text shortly…read morebefore my appointment saying they won't do the inspection on my vehicle. When I challenged that and said I would happily pay for a repeat inspection *IF* my vehicle needs repairs, Tony repeatedly doubled down on nonsensical policies. Recommend using Columba Auto Care or Dobbin Auto Repair. Both seem more respectful of customers' time. Neither have such "policies" for state inspections. UPDATE to correct the inaccuracies by the business owner: I booked the night before and received confirmation of such. Also, when I called Tony in response to his text, I told him I'd pay for a repeat inspection IF NECESSARY (unlikely on a newer model with low miles) and would not want their shop to do the repairs. He still doubled down on nonsensical policies. If my vehicle needed repairs, I'd take it to Tesla -- not a random shop without the expertise necessary to take care of my vehicle. I've talked with multiple shops in the area. This is the ONLY one I've spoken to that refuses to do state inspections on Teslas. They should reevaluate their policies AND state this clearly on their website so they do not waste customers' time.

Good, honest car repair shop. They give it to you straight and their fees are reasonable.read more

Great communication and affordable, quick oil change service. Also decided to add on air filter…read morechange and tire rotation because they said it wouldn't take long and I knew I was due for it. Location is walkable to grab food while waiting. Everyone was completed in time for me to go to work in the late morning.

Great place, they took me for an oil change within an hour of me calling. They have you review and…read moresign for your invoice before they work on your car. They pushed a few suggestions on me, but they did not perform work without my consent. Pricing is normal.

I brought in my vehicle for some needed repairs that the dealership wanted to over charge me for…read moreand I was glad to see respectful and helpful people working there. The two guys at the counter were being kind and gave me a timeframe to get the work done and told me that if they did not have the parts that they would keep my car. Thankfully they had the parts and the service did not disappoint. I would recommend coming here. The parking I'm spaces in that area are limited so be mindful when driving up.

They take the time to explain/walkthrough any issue with your car. Extremely transparent. Fair…read moreprices.

Bad experience here. I visited this place after disappointment with another car shop because this…read morelocation have a good rating from customers. I was looking for a new shop, but don't know if I will go back. i went to have a rattling sound issue addressed. I was told my engine needed to be mounted because something was hitting it. I scheduled to come another day for the service. Was charged over $900 for the service when I returned, just to leave and still experience the same issue. I had to come back moments later to have it addressed. It was suggested that the tech drove with me to detect the issue. He figured it out in under a minute. The new service cost under $300. There was no apology for the misdiagnosis, no refund, and no discount. I paid almost $1000 that wasn't required. I'm so disappointed in the lack of effort of many techs to identify concerns. I don't blame the tech who worked on my car as he might not have been the person who initially diagnosed the issue, and was likely following what was already in place. But someone dropped the ball in the beginning, and I'm paying for it. I notice no difference in my car's performance following that engine mount. I've transitioned to a mobile tech who I trust.