I bought an adult tricycle from someone at the end of last fall. It hadn't really been used (the…read moretires were still clean!), but it felt very wobbly and I felt unsteady on it. So, I wanted to get it tuned up before I tried riding it for real. I took it to Cycletherapy and they told me it would be ready in a little over 2 weeks. I also fully intended for them to tell me it would be expensive to fix. Well, it was ready in just under ONE week. And it cost LESS than $50! The people were also really nice and helpful, both taking it out of my car when I brought it in and putting it back in when I picked it up. I only rode it for a minute around my condo's parking lot (there are major potholes and it doesn't feel safe to ride there yet), but it felt much more steady. I really felt like I got good service from them, and they seemed very helpful and knowledgeable.

In 2000 I bought a Raleigh bicycle from the Town and Country bike shop which is now Cycletherapy…read moreI ride for cardio health at least 7 months out of the year and figure I've put at least 15,000 miles on this bike The derailer finally came apart so I took my bike to Cycletheapy to repair This bike needed lots of help and they did a beautiful just job turning this bike back to brand new shape Rides like a dream Love this business Don't hesitate to take your bike to Cycletherapy for repair If u need a new bike give them a look

i took my xmax 300 in on Tuesday and they told me a week to ten days for 600 mile checkup and three…read moredays later they call and said come pick it up. I told them I would drive in Saturday morning at 10. I drove an hour to pickup my scooter and they are closed temporarily!! now I find out that they are permanently closed and they have my brand new scooter. I'm so pissed.

Everything! Great price, no extras, delivered clean and on time. They even gave me a cover for it!read more

I give Dan our sales men a 5 star review, he did great. Paula was also a great sales in parts. The…read morewhole team was great with us buying our 2026 Ca Am side by side

They don't deserve a one it should have minuses. Took my quad for valves and clutch to be checked…read moreout. They replaced the battery, witch they just checked my battery the day before I dropped my machine off and it was good. Needless to say I made them take switch batteries back. They never checked the valves or the clutch what I took it in for. The invoice stated for them to be looked at. I guess they can't read. It their lost. The parts department sucks too. Just a bad place.

I was very pleased with the service I received. I arrived at 9am when they opened. Dave was very…read morefriendly and showed me what each code said and what it meant. He did not speak down to me, nor did he try to sell me repairs that were not necessar, which is important to me, as I am a woman who is absolutely clueless in these matters. I was on my way a little over an hour later, with very minimal charges. I will definitely be going back for future repairs and I highly recommend them to anyone looking for honest and trustworthy auto repair work.

I didn't have a very good experience with this shop. They attempted to intimidate me after I had…read moreto return immediately after I left the shop...that 'It was in my head...', 'It's not worse, it sounds that same...', 'drive it more...it'll go away.' So, no...I do not enjoy being considered a 'dumb female' that knows what I'm hearing, seeing, smelling, or experiencing with my vehicle. This 'All Man's Shop'...should have just told me that they were not available to 'Fix my Vehicle', rather than take my Cash monies and documented payments for whatever they did or didn't do to my Jeep Grand Cherokee...And how they handle complaints--take the police with you so they don't try standing over you and staring you down, asking if, 'You are being aggressive and want to start issues!' So yeah, this was my experience and all I needed was a receipt with details and a list of itemized services that was performed...making general and vague receipts is totally unprofessional, guess so no one can say they didn't do any one thing to any vehicle they claim they are in business to repair or fix.

Went today because I signed up for a triathlon. I'm a runner. With no bike…read more They were super patient and spent a lot of time with me. Answered questions I didn't know I had. They have a bike maintenance plan that I got for 3 years ... seems like they should have 1 year free but I don't know what all goes into it. Anyway that was $150 for 3 years. Their lights and stuff seemed expensive. Anyway I thought it was a very nice experience. I'd go back.

Just really great people. We've had multiple bikes repaired here over the years (many times at…read morelittle to no charge). As the COVID lockdown began, we ran our 13 year old's old bike to them with the intention of trading in/trading up. As we couldn't go in, the nice man helping us through the door sized my son up, asked a few questions regarding his riding habits, likes, dislikes. Within 15 minutes we were on our way home with the PERFECT new (gently used and tuned up) bike for an amazing deal. Go here for all your cycling needs.

We recently purchased our first Harley-Davidson. Arsenal Harley-Davidson was an amazing experience…read more The customer service is awesome, and the staff is very knowledgable and they go above and beyond to make sure that you are comfortable and informed about your purchase we will be shopping with them again for our next motorcycle and all of our riding needs we will also be referring all of our family and friends to them.

We recently purchased a bike at Arsenal Harley-Davidson in Waterford Michigan. Our experience was…read moremore than amazing. The customer service is 10 out of 10. Every department we were introduced to went above and beyond to make sure we were comfortable with our purchase, we will be referring them to family and friends.

I'm adding them to my phone book! They saved my night. I work full time plus and am a full time…read morestudent. Today my 12 hour shift became a 15 hour shift, and on 2 hours of sleep the night before. Dragging my tired and hungry self home to get a few hours of studying bed when my sister called. She had a flat tire. No problem I thought... I can change a tire in a few minutes. Cut to an hour later, we're frozen, she is near tears, and I'm beyond tired. A very nice gentleman has stopped to help and given up. A Kego Harbor police officer has tried, made a trip back to the station and tried again... no luck. The bolt that holds the under mounted spare is rusted and partially broken now. The police officer offers to call a tow truck. Turns out it was JJs. They showed up in less then 10minutes! Expecting to get the car towed at this point. The driver, who sadly I didn't catch his name, has the bolt off in less then a minute. And the spare on and we are on the road home in less then 5 minutes! So grateful for everyone's help tonight. The driver from JJ had no idea what kind of day I had, just wished me a good night and sent us on our way. I won't forget his, or any of their kindness anytime soon. Thank you so much, again!

This was one of the worst customer service experiences I've ever had…read more My vehicle was towed after I parked on a residential street in front of my friend's house where I've parked many times before. There are no signs indicating that parking was prohibited on that side of the street. When I first contacted the tow company, I was quoted approximately $100 to retrieve my vehicle. I was told I could come get it the next day. However, when I attempted to retrieve it, I discovered they would not release the vehicle that day, despite their website indicating they operate 24 hours. No one had informed me there was a cutoff time or that additional storage charges would continue to accumulate. By the following day, the amount due had jumped to approximately $370. The most disturbing part wasn't even the money--it was the way we were treated. From the moment we walked into the office, the staff were immediately hostile, argumentative, and confrontational. Instead of calmly answering questions, they repeatedly accused us of lying and escalated what should have been a straightforward vehicle release into an unnecessary confrontation. It felt like they had no interest in explaining the charges or resolving the situation professionally. I simply wanted to understand why the price had nearly tripled and why I had not been told about the additional fees when I called. Rather than receiving clear answers, I was met with hostility and they assaulted my friend surrounding him right in his face trying to get him to fight them. It was so messed up! If you ever have the misfortune of dealing with this company, document everything. Ask for itemized receipts, write down the names of everyone you speak with, record the dates and times of every phone call, and verify every fee before you hang up. I certainly wish I had. Avoid this company at all costs, they are crooks.

After a rocky start and unfortunately a long wait. They finally got the job done. They did a great…read morejob on the install, with no problems. With all the extras ordered they did miss one, but promised to fix it.

We went to Genthe to purchase riding gear for a new dirt bike. Our lack of experience in this area…read morewas transparent. The staff in the parts department were patient in describing what was needed and sizing. They were particularly helpful in sizing for a helmet and goggles. The motorcycle sales staff take their jobs very seriously with a focus on safety and skill level. We will continue to come here for future needs.