This company provided me with the worst service experience of my life 1.5 years ago. I deliberately waited a while to write a review because 1) I was very emotional about it and 2) I waited for a limited warranty. I had an old Acorn stairlift in my home that stopped working and I called RL Safe home to fix it. After about 10 minutes, I was told that its basically dead and to service it would be very costly and not really worth it. This call cost $250.00. For 10 minutes. He then told us that they have units in stock that they could install within a day or two of purchase and that they would put the money from the service call towards the cost of the purchase. We took the next day off from work and went the moment the store opened, picked a unit out that was in stock. We made a deal on the price and immediately following that, he added more money onto it for rods that were longer. I thought this was a little smarmy since we negotiated the price already and he had the measurements of my stairs when he did this, however, I just wanted this installed immediately. They told me it could absolutely be installed within 2 days because they had to pick up the rods. The first day they were supposed to come, they didn't show and didn't call. I called and was told they'd be there first thing the following morning. The next day - Again, no show, no call. I desperately called and left messages. I spoke to Maryanne and let her know that my husband was having to crawl up the stairs and it was very painful and unsafe. She was very sweet and told me she didn't know what was going on and would find out for me. She told me they'd be there by the end of the day. Again, no show, no call. Conveniently (for them) I had only 3 days to cancel the order. On this third day, I tried, but they wouldn't answer/return my call and they officially had my money hostage. I didn't have more money to give another company, and it would take too long to go to small claims if they didn't refund it promptly. Bottom line, we needed an immediate solution. The next day was the day before Thanksgiving. More desperate calls and false promises for me. The owner refused to talk to me. Maryanne told me they would be there. Nope. Again, now show, no call. Thanksgiving passed. Friday came by, no call, now show... until 6:00 at night. They told me the reason they didn't come was because they got a last minute install for an elderly lady that took longer than expected. They frankly should not have accepted the project or put it before our pre-existing install. I told them that none of this was an excuse for the lack of communication where I took off from work to be available to them for over 3 days. Richard only said "yes we could've handled this better". That's it. This was the first time a service provider made me cry for days and hate Thanksgiving. The install itself was fine. The product works fine. read more

Thank you RLSafeHome! What a difference you've made in my life - not so long ago I was considering a move (as you know), leaving my much-loved, seaside home of over 20 years, adding insult to injury. I called on Richard (and crew) to see what could be done. After a thoughtful consultation I was relieved & surprised to find how much they could do to keep me here, despite. The solutions proposed, the quality, timely work that was ultimately performed, the on-going support and the more than fair price are among the reasons I'll continue to use and recommend RL to anyone with mobility issues. I can't tell you how much it means to me to be able to carry-on almost as freely as I did prior to the injuries. Thanks 1,000,000! read more

I can't say enough good about this company. They know their stuff and all the codes and the price is right. They are courteous and sensitive to your needs.The work is well done and I feel safe every where I go in the house or outside.They are honest and you can trust them in your home . They did a lot of my work in my house when my husband and I could not be home. I am very happy with all their suggestions and the work they did. I feel much safer now. Barbara Nicholson read more

Worked with Richard on a special project for a neighbor who went from being a landscaper to being involved in the most tragic of accidents and needing to be in a wheelchair in a second floor apartment. Richard and RL SAFE HOME came out the very next day and installed everything quickly, efficiently and effortlessly! They are a great company and I would recommend them for any home health installs for sure! read more

RLSafeHome is a company I would recommend to anyone. Richard was very knowledgeable and attentive to our needs. They are obviously very experienced. He offered us many options for improving our safety at home. We had a choice between new or refurbished stairlifts with a good warranty. He also had helpful advice for grab bars. Everything worked out well and was installed the following week. The price was right, the people were right and I'm glad I called them. read more