We were referred here by Sheridan Surgical when they did not have what we needed. While not easy…read moreto find, better signage would help, the employees here are terrific and super helpful. They have a form you fill out detailing your needs and then sit at a real table and discuss with you what they have, things you may not have thought of or know about etc. When you find yourself in a store like this it's to buy things for someone who is ill or injured and the compassion shown here was terrific. Parking is easy.

I would have agreed that they were super helpful and convenience until I received a bill in the…read moremail for $200 5 months after I paid my co-pay. While calling around to try and find out what this charge was about, I was first told that it was my co-pay. After I informed them I already paid my co-pay, I was then told that my equipment was on a rent to own contract and I would have to pay $40 per month for 10 months. Imagine my surprise, because 5 months after I received my equipment, I was told that I was on a rent to own contract. I was never told anything about this arrangement until 5 MONTHS AFTER I RECEIVED THE EQUIPMENT! I scoured my paperwork and couldn't find any thing that indicated these terms. I then called the office again and a rather rude person told me that this was my problem because as a consumer I should be aware of things like this. Funny, as a business and as a provider, I would have thought that you would be required to tell me exactly what the arrangements are instead of sliding them in after I have been using the equipment for 5 months. I asked her to please send me the paperwork that indicates this arrangement and what I received was the paperwork that I already had that said nothing about a rent to own arrangement. They did send a representative to my house with my equipment when I initially contracted with them for it and he was OK but not really super helpful ( beside the fact that he never mentioned a rent to own arrangement)

Professional Respectful…read more Very good in communicating my information. Thank you John Williams .

I didn't receive it yet, have an appointment April 4th to be fitted. Staff is friendly and…read moreprofessional! Looking forward to meeting them!

I personally love brooks pharmacy I've been going to them for a couple years now and my mother who…read morehas her two grandchildren we go there all the time to get their medication and never had an issue and they're very nice people maybe other people had bad experiences but we never did and I feel so bad for that nasty of you that guy wrote that was very rude considering they are just doing their job and have to follow insurance policies and the days that certain things get filled it's not in their control also I've never had a problem with Kim from there either she was nothing but nice to me... There's even times that they stayed open for me until I got there to get my medication or my niece's medication no need to have any snappy words because they are very nice people there

I was discharging from the hospital last Monday and I brought my script here for my supplies and…read morethey told me they would be ready by Friday and the hospital gave me enough supplies to get me to Friday but when I called they said the supplies weren't in yet and I had to go to a different pharmacy to supplies. They told me it would be Monday but when I called they were still missing one item. And now it's Sunday and I still haven't heard anything about that supply I'm missing and I had to order them on amazon! I asked my doctor for new scripts and will be going to a different pharmacy!

It has come to my attention that Sheridan Surgical was not the seller in this transaction. I'm…read moreretracting my last statement blaming Sheridan Surgical for being the seller. Apologizes.

Within the past 6 months have been told by 2 different health care providers that what they were…read morerecommending could be bought on Amazon. I asked: what about Sheridan Surgical? they didn't know. This company is so much better than amazon! for starters, it's a local business, keeping local people employed and the money stays local. The employees are all well-trained so they know their stock (which is amazing in its variety), and take the time to help you with your particular issue. In one instance, their price was less than it was on amazon and i walked out the door with what I needed without having to wait for a delivery. I ddnt bother checking amazon for the other item. Spread the word to your health care providers and keep a local business thriving!

I've been a client here for a long time and will be here forever…read more This is a family run businesses that has a loyal following because they take care of your needs and then some. I've got shoes, socks that helped me when my job made it that I had to stand all day and now that I am seated they helped me with a back support that helps with posture, It's a great local business.

From the owner: Custom orthotics Compression Socks Stockings…read moreTENS units Pillow Back Wrist Braces Shoe Insole Great selection of shoes sandals

I wish there was a "zero stars" option. My husband died in June, 2025. I called this company 4…read moredays after his death, on a Monday morning, to have them pick up the rented equipment. They scheduled pickup for the following day between 10am-2pm. I waited and called at 1:30 to confirm. They said I was on the schedule. They did not come. I called the following day... SAME experience. And again the following day! They finally came LATE on day 8 after my initial call. Yesterday I received a bill for another month of service because "I kept the equipment into July". They also still have my husband in their system as alive and using oxygen. I am angry with the horrible customer service, inept system and lack of sensitivity. They actually asked to speak to my husband for permission to discuss the account. I hope there are other options for families needing this equipment for their loved ones.

I came here to have a cup holder and latches put onto my wheelchair and everyone I talked to was…read morevery nice, I was chatting with the women at the counter well I was waiting for my chair. They sell a lot of different things like stand up recliner chairs, compression socks, attachments for walkers and wheelchairs!

The best pharmacy in WNY! Family owned and they are such good people! I worked here years ago as…read morea Pharmacy Technician and the family is by far the best business you could possibly ever ask to be apart of. They care about their employees, your family and most importantly, the patients. Your Prescriptions are filled as soon as they come in, unheard of at almost every other pharmacy. There is zero drama for work environment and everyone works as a team. They also offer delivery.

My family gave all our doctors their name. Even when I was living in a place that told me I…read morecouldn't use the. At one of my doctors appointment I gave them Tile Pharmacy' detail. Thinking how I was there as Independent I was going to use that right. With Tile having delivery when the weather was better I could go and pick up my medication and of course do some shopping in their wonderful shop area. I like buying my cards there because most of the time it was only me back there looking for a special card. You never have the special quite time at any other store. I am now 73 years young and the young ladies that work there instead of their dad they are just as pleasant as he. You would not be disappointed especially if you enjoy the personality that they all share.