It has come to my attention that Sheridan Surgical was not the seller in this transaction. I'm…read moreretracting my last statement blaming Sheridan Surgical for being the seller. Apologizes.

Within the past 6 months have been told by 2 different health care providers that what they were…read morerecommending could be bought on Amazon. I asked: what about Sheridan Surgical? they didn't know. This company is so much better than amazon! for starters, it's a local business, keeping local people employed and the money stays local. The employees are all well-trained so they know their stock (which is amazing in its variety), and take the time to help you with your particular issue. In one instance, their price was less than it was on amazon and i walked out the door with what I needed without having to wait for a delivery. I ddnt bother checking amazon for the other item. Spread the word to your health care providers and keep a local business thriving!

Always trying to take care of business with a smile. I walked in there with questions and they had…read moreanswers. The store itself had a variety of power chairs and accessories. There are plenty of parking spots for all...

I was a student at Buffalo State College during my experience with Buffalo Wheelchair. I had a…read moreproject where I created a tracked vehicle out of a power-chair. I still use the unit to this day (7 years later) for my lawn roller, leaf collector, dump cart, salt spreader, and a sulky. I walked in and told them the deal to be surprised with top notch customer service- not to mention a natural behind the scenes look at their whole process! Which is a well oiled machine! Huge set of resources with a magnitude of people for each job. I was impressed by retail floor / availability of crew for greeting and with the behind the scenes crew. I wish I remember his name, but this one guy tuned my wheelchair for full power- and his moments of expertise made the world of difference. Never too late for a 5 star review..

Do not by a wheelchair van from anywhere else. This business has awesome customer service. Andy in…read morethe service department goes above and beyond for the customer. Maintanence, repairs, sales they do it all. They put the customer first and care about you and your safety. I finally found a place I trust.

I am not sure what happened here- but now that Andy is gone- it is impossible to get things done…read more My van was there for over a month for a simple repair........Hope they get things straightened around soon

Kevin and the team are great to have when you purchase something from them. I recently had an issue…read morewith an elevator installed late summer. Due to the extreme weather this winter due to ice and cement shifting the lift had to be re-adjusted ever so slightly. One phone call that same day brought Kevin and Kevin over to re-align the elevator and at NO charge. That was them standing behind the product. Months earlier due to ice build up on a switch they were here same day to help get it unfrozen and give me some guidance to avoid the same problem. Without question to have a business come ASAP is really remarkable in today's retail world. One other note is Kevin's approach is refreshing because he never tried to hard sell us on his product. Thank you Northend great service and great product..

Kevin, Kevin, Kevin and Carrianne took good care of me when it came time to buy another van. More…read morecustomization was needed, and promptly installed. When I needed help with it, they came to my house that day. Excellent service!

I've been a client here for a long time and will be here forever…read more This is a family run businesses that has a loyal following because they take care of your needs and then some. I've got shoes, socks that helped me when my job made it that I had to stand all day and now that I am seated they helped me with a back support that helps with posture, It's a great local business.

From the owner: Custom orthotics Compression Socks Stockings…read moreTENS units Pillow Back Wrist Braces Shoe Insole Great selection of shoes sandals

My wheelchair needs to be lemon lawed before I end up getting hurt because of this wheelchair…read more Here's why: 1) I've had a lot of technical difficulties where my wheelchair errors and then just powers down, twice while I was crossing the street and was almost hit. Then there was a glitch where joystick out of center came up about 20 times when I was stopped and not touching it. It updated and powered off well I was using it. 2) The chair itself is unsafe the company has sent people out to fix it multiple times * because the side pieces that hold me up are constantly falling off * the right arm is going to fall off * the joystick had to be replaced * and more they don't believe in paperwork (showing there were repairs) so I couldn't lemon law my wheelchair. When I first got the chair the seat cover ripped right at the seams which is covered by warranty but my insurance still payed for a new one. Now I'm waiting on knew motors on a 1 year old chair. The batteries needed to be replaced at 6 months, and aren't working correctly now.

From the owner: At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work…read morecompletely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.

I wish there was a "zero stars" option. My husband died in June, 2025. I called this company 4…read moredays after his death, on a Monday morning, to have them pick up the rented equipment. They scheduled pickup for the following day between 10am-2pm. I waited and called at 1:30 to confirm. They said I was on the schedule. They did not come. I called the following day... SAME experience. And again the following day! They finally came LATE on day 8 after my initial call. Yesterday I received a bill for another month of service because "I kept the equipment into July". They also still have my husband in their system as alive and using oxygen. I am angry with the horrible customer service, inept system and lack of sensitivity. They actually asked to speak to my husband for permission to discuss the account. I hope there are other options for families needing this equipment for their loved ones.

I came here to have a cup holder and latches put onto my wheelchair and everyone I talked to was…read morevery nice, I was chatting with the women at the counter well I was waiting for my chair. They sell a lot of different things like stand up recliner chairs, compression socks, attachments for walkers and wheelchairs!