It has come to my attention that Sheridan Surgical was not the seller in this transaction. I'm…read moreretracting my last statement blaming Sheridan Surgical for being the seller. Apologizes.

Within the past 6 months have been told by 2 different health care providers that what they were…read morerecommending could be bought on Amazon. I asked: what about Sheridan Surgical? they didn't know. This company is so much better than amazon! for starters, it's a local business, keeping local people employed and the money stays local. The employees are all well-trained so they know their stock (which is amazing in its variety), and take the time to help you with your particular issue. In one instance, their price was less than it was on amazon and i walked out the door with what I needed without having to wait for a delivery. I ddnt bother checking amazon for the other item. Spread the word to your health care providers and keep a local business thriving!

I wish there was a "zero stars" option. My husband died in June, 2025. I called this company 4…read moredays after his death, on a Monday morning, to have them pick up the rented equipment. They scheduled pickup for the following day between 10am-2pm. I waited and called at 1:30 to confirm. They said I was on the schedule. They did not come. I called the following day... SAME experience. And again the following day! They finally came LATE on day 8 after my initial call. Yesterday I received a bill for another month of service because "I kept the equipment into July". They also still have my husband in their system as alive and using oxygen. I am angry with the horrible customer service, inept system and lack of sensitivity. They actually asked to speak to my husband for permission to discuss the account. I hope there are other options for families needing this equipment for their loved ones.

I came here to have a cup holder and latches put onto my wheelchair and everyone I talked to was…read morevery nice, I was chatting with the women at the counter well I was waiting for my chair. They sell a lot of different things like stand up recliner chairs, compression socks, attachments for walkers and wheelchairs!

This is a new company I had to use to get my new CPAP machine…read more They are located in Niagara Falls and have an office in Williamsville. At first the frustration of mixed up paperwork and not receiving return calls was a bit much. Once we got past the few hurdles and insurance information, things got smoother. There were times when the paperwork wasn't being matched up from one department to the next, so some prompting and follow through was necessary. Ultimately they shipped my order out efficiently

Mohammed did a great job for me . He was very professional and explained what he did.read more

I can't thank Bob Tink and Wesley Elevator enough. I highly recommend him and his company!…read moreHere's why: Last month I was back home visiting my Mom and Step Dad. They are both in their 80's and I have been concerned that the stairs in their home are becoming more and more difficult for them to manage. I tried to talk them into downsizing to a ranch home, but realized that the ordeal of selling their home and then buying a ranch, the then moving and upending of their lives would be more traumatic than struggling up the stairs. On to plan B. I started researching Stair Lifts and Wesley Elevator kept coming up on my search. I had no idea how much one of these things would cost, but saw that Bob did free estimates, so I thought "I have nothing to lose". I sent them a request for a free estimate on the website and received a phone call later that evening. We set up for Bob (the owner) to come to my parents' house in Lockport next day. Bob was on time, courteous, professional and most important, patient with all our questions (We had a lot of questions). -How is it installed? It is bolted to the stairs, not the walls -How is it powered? It runs on DC, so it has a battery that is on a trickle charge. This way if the power goes out, you are NOT stuck on the stairs. It is simply plugged into a wall socket. - What if someone rides it upstairs, how does the person downstairs get it back down? There are two remotes that are at the top and the bottom of the stairs to call the chair up or down. How Much? (The Big Question!) For our straight stairs it was under $3,000 installed and NO TAX! There was never any pressure in the 35-40 minutes Bob was there. After Bob left we discussed the pros and cons...Mom was worried about looking "Old" having a stair lift...but luckily she was convinced that a broken hip would make her look older, so the pro's outweighed the cons and we called Bob. He set up an appointment for that Saturday and installation took less than 2 1/2 hours! He took the time to make sure my Mom and Step Dad knew how to operate it...its really easy... and they are now riding in style! What I love about this entire experience it that it was easy and now my Mom and Step-Dad can enjoy their ENTIRE home and don't have to move! Mom has said "it's actually fun to ride! It's like having an amusement park in my home"! Bob is trustworthy, dependable and really nice. I whole heartedly recommend him and Wesley Elevator!

Dan arrived on top, he was efficient, answered all questions I had that hadn't already been…read moreanswered when I asked for someone to come out. The work was completed so fast, and it was a clean install and it's made life so much easier for my mom!

Had custom van work done from them for mobility/wheelchair accessibility for my grandmother…read more Amazing work and great customer service. Love this company and would highly recommend. Fast and high quality service.

You would think that a business that deals with mobility issues would have a little compassion for…read moreyou.Terrible customer service.Bad experience 1st,2nd,3rd. Your out .never again

My wheelchair needs to be lemon lawed before I end up getting hurt because of this wheelchair…read more Here's why: 1) I've had a lot of technical difficulties where my wheelchair errors and then just powers down, twice while I was crossing the street and was almost hit. Then there was a glitch where joystick out of center came up about 20 times when I was stopped and not touching it. It updated and powered off well I was using it. 2) The chair itself is unsafe the company has sent people out to fix it multiple times * because the side pieces that hold me up are constantly falling off * the right arm is going to fall off * the joystick had to be replaced * and more they don't believe in paperwork (showing there were repairs) so I couldn't lemon law my wheelchair. When I first got the chair the seat cover ripped right at the seams which is covered by warranty but my insurance still payed for a new one. Now I'm waiting on knew motors on a 1 year old chair. The batteries needed to be replaced at 6 months, and aren't working correctly now.

From the owner: At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work…read morecompletely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.