I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

When my elderly father took a life-changing fall, KC Home Medical was a beacon of empathy and…read moreprofessionalism as we tried to navigate all that was needed. They even delivered a wheelchair on a Saturday when that is clearly outside their standard delivery hours. A week later, when we determined the first wheelchair wasn't quite right (no fault of KC Home Medical), they refunded me the week's rental without my even asking and got a new chair out to my dad within a few hours. Wonderful staff, wonderful store.

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

We purchased one item. We wanted to see another item and they didn't have it in this location. We…read morekept asking questions and the associate we were not speaking to kept saying that will cost more. Oh and that will cost more. It made us feel like she assumed we could not afford it. I do not like the feeling of being judged. That's exactly how it felt. We had plenty of money to spend and chose not to spend it here because of this experience. No one should ever assume you cannot afford something. Very unfortunate because it would have been a $5000 purchase and this horrible customer service experience made us walk away.

Awesome location (240 NE Barry Road). Katie was super helpful. Thank you for the assistance!read more

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.

Worst experience of my life. Sold us a hospital bed for my father - installer was incapable of…read moreassembling, bed failed within days. Took multiple weeks to receive another bed, same installer was sent to assemble. Bed failed withing 24 hours. Eric promised for weeks that a new bed was on the way while my father remained bed bound with no capability to sit up. Eric consistently over-promised and under-delivered on his deadlines - everyday would promise the bed would be delivered tomorrow - for weeks. We purchased a bed from an alternate vendor, and have spent months trying to get the bed returned, the bed was returned and received by Eric over 5 weeks ago - everyday he promises he has sent the refund or will send it today or I should receive it today - he always has a story. Finally today after threatening to escalate I received a $500 refund, a fraction of what the bed and other equipment cost. My experience has been that Eric is a very personable person who will over promise, under deliver and constantly lie to avoid accepting accountability for his failures, he will sound very convincing and authentic on the phone but will never follow through with his promises and will lie at every opportunity to avoid responsibility. I wouldn't wish Happy Living Medical Sales on my worst enemy.

I couldn't be happier with the service I've received from Eric at Happy Living Medical Sales…read more My power lift chair wasn't working and I feared that I'd have to replace the motor. But Eric talked me through the process to discover the problem. It was a minor fix. The big deal is that Eric wasn't the one who sold me this chair. It was an unknown online dealer! Eric could have treated me completely differently. He could have insisted on a service call. He could have told me it was the motor and really racked up the bill. But this man is completely ethical! He's an honest man of high character. I can't say enough good things about this man and his company. If you are looking for any kind of products that he sells, buy it from this company and this man. Wow!

Called them to see if they took Humana Healthcaretood them that I am in need of CAPA Medical…read moreEquipment Not good they do not take any kind of Insurance

Four years ago, I Purchased a drive nitro walker from home medical equipment and paid $250 instead…read moreof the $400 cost at other places. Last fall I Purchased a drive electric bed and upgraded the mattress to a therapeutic zone one for no extra cost. The price was comparable to the best price on the Internet. The bed was needed for my problems with Gerd, a slow emptying stomach, and difficulty breathing on a flat surface. My sleep quality and time has dramatically improved. I just spent a week in the hospital and got one nights sleep on their hospital bed. I finally got a decent nights sleep when I got home. I had tested the highly expensive beds that adjust but they didn't feel right and i'm glad I chose to look at a hospital bed. I had to hesitated probably because of vanity but the bed looks good and a good nigh's sleep is great. I'm just I would highly recommend Home Medical equipment . The quality of the garage and services and the highly competitive prices are all excellent.

Do Not use this company!!! They are a huge rip off! They charge much more then you alone could buy…read moreonline. One order they charged my insurance $560 for what you could buy from any one of 5 other places I looked for $170. This place is a insurance ripoff and your co pay goes way up.

A+ You guys are…read moreincredible.... Thanks for bringing customer service back to healthcare!!

Excellent customer service and easy to work with getting medical supplies. The durable medical…read moreequipment company has a variety of options to choose from when looking at supplies. Prices are competitive with similar companies. I used the office out of Holton because it's more convenient for me. Plus they are now going to keep my certain supplies in stock at their Holton office. They also have offices in Topeka and Wichita. I was very impressed that I received a follow up call making sure I had everything I needed about a week after my appointment. Highly recommend!!!

From the owner: For all your CPAP machines, CPAP Supplies, CPAP Masks, Oxygen, Portable Oxygen, Lift Chairs,…read moreWheelchairs, Walkers, and more, we are the easy way to get all your medical equipment. We're experts in the process and we guide you through every step. We accept most insurances and have 3 convenient locations, as well as an online catalog. Our highly trained respiratory therapists and caring staff ensure you receive excellent customer service and move confidently towards better health and improved sleep.

I've had terrible service through American Home Patient, I placed an order almost a year ago and…read moreeven after calling 1/2 dozen times the only thing I received were the wrong parts. They insisted they sent me the correct parts. I think I know my machine after 10+ years and its configuration, they same supplies thay have provided me for years. Besides that they didn't have my currant Dr.'s 3+yrs name on file, had a name of a Doc I hadn't seen in 5+ years, a new prescription is necessary every year. BTW 1st review, that pissed off.

I am renting a cpap machine from them that doesn't work properly. The part of the company that…read moretries to sell you hoses and masks, calls constantly, but they always say they don't have anything to do with equipment problems. The branch office that supposedly does deal with equipment problems is listed on their website, but if you call the number you are thrown back into the universal voicemail pit and end up with the people trying to sell you. The direct number of the branch is a secret, so I guess I will have to get in my car and go there. By the way, it is really irritating to answer your phone and have some one ask you to verify who you are.