I was a repeat customer of this location and had a reasonable experience with the the first time…read morearound. Ordered hand controls for my new car, a simple ask. I knew all the specifics as I have been using hand controls for decades, a real no brainer sale. Now I'm looking at TWO WEEKS for them to get the controls in and installed (obviously not want I was told, but want I was told i was told). I would have thought a week was stretching it, but two? I mean, the install time sounds reasonable but the lag in getting a simple set of parts and question telephone customer service impacts this somewhat. When you trade in a car you don't get to keep it until the next one comes back with hand controls so that means I'm stranded for two weeks plus having to find various people to drive the car up to them (one for the car and one to take them home, as they are going to need all of one day with the car. To avoid this I ended up delivering the car pre-opening to be first in line and staying most of the day. Its was a production but I found someone to hang out there for the day. I was impressed with the actual install and customer service while on site, but the lead up could not be allowed to go under the radar. As an effective monopoly serving a captive clientele of handicapped people raises the expectation for service and communication and the issues here have to be called out and pointed out. Ended well, just took way too long to happen.

Excellent costumer service!!! I'll update as soon as they've completed my transfer and installation…read moreof hand controls!

Please Please Don't call Stephen who owns National Scooter Rentals of Myrtle Beach SC because he is…read morea FRAUD and SCAMMER! He Steals from the Disabled pretending to rent mobility scooters to you if you are in need of one for your stay in Myrtle Beach. Whether he promises to deliver the rented scooter to your hotel or you change your plans and cancel the rental reservation weeks before the 48 hours allowed for a refund Stephen Never Returns your MONEY! The BBB has tried to reach out to Stephen Denuel on Numerous occasions to No Avail! STAY AWAY FROM THIS SCAMMER: 865-280-3390

Everything from there drop off to the pick up. No problems. Arrived at the right time too. Great…read moreplace to rent a mobility scooter

Wonderful HONESTY store. Spoke with the older lady she is so honest and straight forward. Will not…read moretalk you into an item just to make a sale. Helped set up my father's walker even though if was bought elsewhere. Told us the facts about walker's and did not try to sell us something we did not need. Thank you

My husband and I visited Myrtle Beach on August 16-21. Due to my disability we rented a three…read morewheeled scooter for the week. We had spoken twice prior on the phone to either an employee or manager to make sure that it would fit in the trunk of the car and that we could manage the weight of it. We were assured that it was not heavy and very easy to use. When we arrived at our hotel on the 16th, it had been delivered but no one was there to show us how to disassemble it or use it. A video was supposed to be provided and it was not. A young strong hotel valet tried to help us figure out how to take it apart, after partially taking it apart, he couldn't figure out the rest and it was way too heavy for him or my husband to lift. We are both 77 years old. Realizing that we couldn't use it, we drove to the shop the next day and explained it to their repairman who was the only one working that day. We explained that we wanted at least a partial refund of our $289.90 payment since we hadn't and couldn't use it. Later the manager called us and refused to give us any refund at all. She said, "You signed the contract" and wouldn't give us any refund at all. She had misrepresented what the scooter weighed and left us to our own devices to figure out how to disassemble or use it. This is no way to treat elderly people who in good faith trusted this company. Beware of this company if you yourselves are elderly and in need of a scooter for a disabled parent while on vacation or anytime That customer service is shameful. Remember young lady, you with the grace of God, you will grown old someday.

The people are so helpful and make sure you have everything you need and seem so happy to helpread more

My CPAP elastic head gear broke in middle of the night. Since we were in NC in OIB, I Googled CPAP…read moresupplies and Family Medical Supply came up. I headed over there after they opened at 9AM and the employees are so, so, so nice and helpful!! I was able to get the correct elastic head gear and they even installed it. Highly recommend Family Medical Supply!!

As a client of this business when it was under their old name (Essential Medical Supplies), I was…read morethrilled to learn that they'd opened up a new location! This store has a good variety of durable medical supplies, orthopedic and diabetic shoes, braces, walkers, wheelchairs, scooters and more! The owner was on site when we went in to check things out and we loved how attentive and genuine he was in helping us learn about the store and their services. Parking is available in the front lot, or around back of the store. There are two wheelchair accessible spots out front. The store is open, bright and very clean, with room to easily maneuver a wheelchair. Items are clearly marked and the staff are kind, patient and willing to assist. They make the process of selecting diabetic shoes so much easier because they take care of all the paperwork with your doctor and your insurance company, and they are the only store of its kind who travel to clients anywhere in South Carolina! You also have the option to go in and buy items out of pocket if you choose, at reasonable rates. This location is conveniently situated accross from the hospital and next to a medical clinic.

I searched for over 2 weeks for a place that would accept my dad's insurance for a pair of diabetic…read moresneakers. With the help of his home nurse, we found 97 Cares. We took the hour drive to Florence, and it was well worth the trip. Samuel went above and beyond the call of duty for us. From the moment he greeted us at the door. He was friendly and courteous and had a great sense of humor. He took his time with my dad. Explained everything he needed to know about diabetic shoes and fitted him perfectly. He quoted us 4-5 weeks before they would be in. A week later, he called me and said they were there! He also made the trip to our home to bring them to us! I enjoyed the rime he took with us and made us feel important. We will be using 97 Cares for all our medical equipment needs.

I stopped at the Mobility Center to replace the caps on my walker. I didn't realize but I had…read morespares taped to my walker (it had not been used for several years and I just needed it for the next couple weeks). When I realized I already had them, Scott replaced them and when I asked for more advice about wear and tear, he told me to get tennis balls and told me how to install them.. All this was gratis! They have moved around the corner from their former location so still convenient to find. Highly recommend them with great customer service!

So, I am disabled and use a wheelchair 90% of the time. I have many chronic illnesses (diagnosed)…read moreand require my chair for any freedom. I have Medicare and am in need of a new/better wheelchair. I called Mobility Center because of the quote from the CEO/Owner on the website stating that "with over 20 years experience in the Home Medical Equipment industry, I can help you navigate the path from getting the necessary documentation from your physician to choosing the right equipment to insurance/medicare billing and/or financing, and finally getting you going again ... Fast!!!." Well, that did NOT GO WELL!!!! I was told immediately that they do not accept Medicare, although it states it on the website. So, I let the woman who answered the phone know exactly what the website said and what the Owner had written. She put me on hold and Mitch, the owner, got on the phone. He was extremely rude, told me it was a case by case basis..HUH?!?!? I found him extremely insulting. He also asked where I found the information I was reading to him, that he had apparently written himself a while ago, and didn't remember. He tried to talk in circles about what "navigate through physicians and Medicare/Billing" means. I may be disabled, but I am not an idiot! He finally said he could not help me! More like WOULD NOT help me. Why do people get into this business if they aren't in it to help people?!? He made me feel horrible. After he said he couldn't help me, I asked if he knew anyone that could, and he said no! How is this even remotely ok?!?!?!? The thing is, it's NOT OKAY! This is why I am leaving this review; I don't want anyone else to have to be treated this way! I called someone I know in Virginia, where we moved from, and he is amazing!!! I let him know what happened and he was so incredible! He called me back with an actual reputable place. It is in Wilmington, NC but I am so ok with that! I would rather my husband drive me farther and be treated with kindness and compassion, than deal with this place. (not that I have a choice, unless I want to go get a wheelchair off their showroom floor) I need a wheelchair fitted for me! The website says they are BOC accredited, meaning they are helpful with Medicare and those things....Well, I strongly beg to differ. I would not recommend this place if you are actually disabled and have medicare for your mobility aids. I would also give this place a negative, if I could. Simple kindness goes a long way! Not cool, Mitch, not cool!

great service! The wheel chair was at our resort waiting for us. My 85 year old mom was able to…read moreenjoy the beach with her grandkids. She loved it! The chair rolls easily through even the softest sand.

Simply the best! They could.not have been more prompt (and nice). Recommend without hesitation.read more

The Sun Fun guy was so rude! We rented an umbrella and 2 chairs from the Sun Fun guy at 1st street…read more The guy brought us to an umbrella which he had already put up. There were 3 elderly ladies about 3 or 4 feet away from his umbrella on the crowded Ocean City Beach at 1st Street. The Sun Fun guy yelled at the 3 ladies, saying they had parked their umbrella too close to his. The ladies said they were there first (before anyone was seated under the Sun Fun umbrella) and that it was a crowded public beach, which was all true. The guy continued yelling and even called THEM "rude" before storming away! We were so embarrassed!

Everyone at SunFun was so friendly and helpful! We decided to rent a cart last minute, and they had…read moreone ready and waiting for us!! All the carts are clean, our cart ran well with no issues, and check out and back in were painless and quick! Sunfun helped make our impromptu vacay terrific!!