My windshield glass was cracked due to debris flying off of a truck traveling in front of my car on the interstate. I called Safelight and spoke to a customer service rep. The call with the rep was professional and efficient. Unlike so many things today, it literally took only the one call to communicate my need and schedule the appointment. The appointment was scheduled such that the repair would occur at my home 2 days after my call. For the repair, the technician arrived at the early side of my appointment window, which I greatly appreciated. The repair was completed within a couple of hours, with car and driveway left spotless. While I hope that I never require such a service again, I would certainly use Safelight again. read more

I was scheduled two weeks ago for a windshield replacement tomorrow. I received a voicemail tonight at 5:00 from the local store stating the tech does not have the experience to work on older cars so my appointment was canceled! Why did they wait the night before to tell me this? I lost two weeks not being able to use my car. Would not recommend this business for future work. They wasted my time! read more

Had an appointment at 8:30am to get a windshield chip repaired. They were very professional and friendly, took it right in, and had me out quickly. The repair spot is hardly noticeable. read more

Lots of cussing could be heard in the waiting room, amongst other conversations too. No bathroom for customers waiting. Never received an update during my 1.5 hour wait. Received text updates after I left all at one time. read more

We scheduled a mobile service fix of our car window, which was shattered and had glass everywhere, so we didn't want to drive to get it fixed. The first available time for a member of the Socastee (Myrtle Beach) location to drive a mile down the road to fix our window was 8a-1p...FIVE DAYS LATER. We waited the five days just to have the employee call out sick the day of the scheduled fix and somehow there was NO OTHER EMPLOYEE WHO COULD DO IT THAT DAY OR FOR NEARLY ANOTHER WEEK AFTER!!! So we just decided to drive our car to *them- as broken glass scattered across our local roads. They fixed it though...so I can't give them a 1 star, right? read more

The process could not have been any easier. I booked the appointment online and was informed when the technician Bobby was on his way. He was friendly and efficient, and did a great job replacing my windshield. This is the way to run a business! read more

Fast and easy reservation process, courteous and efficient check-in and quality installation make this place #1. You could not find another glass company that operates as well. I like service companies that I find trustworthy and this is one of them. read more

They replaced my windshield and broke my rear view mirror and won't fix it my cars barely a year old! I've spoken with managers no one cares! Don't waste your time and $$ read more

What a freakin hassle, their system will not let me call the store. They want me to jump through hoops blind for a simple price to repair a chip in a windshield. Absolutely worthless, automated system then hangs up on you. Safelite sucks, wish there was a 0 star as one is too many..... Call Tim Wilson Glass, they know what customer service is. If they are busy they will call back and not waste your time. read more

Guy came to the house to change my windshield, he said he wasn't really trained on doing the hard ones. Said he probably wouldn't do a very good job. Twice I've tried to use Safelite twice they've come up with excuses why they wouldn't fix my windshield. The last time they told me it was too hot outside. read more

First let me say I use Safelite. I like their service, and never had an experience other than posititve, until recently. I brought a vehicle in from Colorado, gave them the VIN scheduled the install, and then oop's they sent the wrong windshield then, tried to blame Ford for 2 different types of windshields. Only problem with that excuse, is they had the VIN to make sure the correct parts were ordered. The at home experience turned into 83 minutes of waiting at Safelite for them to correct their mistake and subject me to possibly catching the Wuhan while waiting in their cramped quarters. But as a side note for those in SC looking for free glass. It ain't free, and the insurance companies consider it a loss just as if you had an accident. Your premiums will be adjusted read more

I had a good experience with Myrtle Beach area. Made an appointment online to meet me at my workplace. They called and updated me 3 times on where they were and the expected time of arrival. read more

They brag and advertise how they come to your driveway to replace glass. That's not what I found. It was bring it to us or we can't service it. I'm fine with this with the technology in the new cars but they really need to edit what they market and brag about read more

Stopped by Safelite and they told me to check with my insurance provider for no out of pocket expense. Sure enough they were correct. Safelite technician Stephen came to my home repaired the chip in in my windshield, so well that my wife couldn't tell where it was damaged and it was on the passenger side. Stephen was professional and kept me in formed as to when he would arrive. Great job, Safelite and Stephen. I would highly recommend Safelite to anyone! read more

Very helpful, although they did not have the wind shield on the original date scheduled, the were still very professional and efficient. Thank you guys very much! read more

Stay away if you have a camera system in your car! Do NOT let them Recalibrate your windshield. They damaged my camera system after recalibration, which was an add on and I declined, yet they did it anyway. and the Nissan dealership said they damaged it during recalibration Now Nissan has to charge me $400 to fix the issue with my 2-year-old car. read more

I would not use Safelite again. I have a small chip in my windshield. We reported the chip to StateFarm on the StateFarm app. I missed the call from Safelite. When I returned the call the Safelite recording said that all scheduling in online. This required the re-entry of all the information given to StateFarm and reentry of the StateFarm insurance information. I have a Safelite claim number, but there is no where to input that number on the website. Very inconvenient. I think I will refile my claim with StateFarm and ask for a different installer. read more

Had crack in windshield...right in my eyesight line...I called my insurance company first, then Safelite...they coordinated everything...brought my truck to them...they replaced windshield n recalibrated everything! They were friendly, efficient n fast! Recommend them!! read more

BEWARE this company!!!!' This is the second time Safelite has been insanely difficult to deal with. First several years ago in the Upstate Greenville, SC area and now here in Myrtle Beach. After preregistration and two confirmation emails saying they were ready to do the work, my husband takes the vehicle to them at the scheduled time. Only to be told they have never heard of our insurance company. This after having spoken to someone in person and them inputting the information by hand. Received a confirmation and scheduled the appointment. "They then say, you can pay today nearly $500 and you will probably get a reimbursement from your insurance company." They are a rip off!!! Deal with someone else local. These people are NOT to be trusted. So frustrating and wasted time!!!! Wish I could give negative stars rating!!! read more

This only applies to safelite in general not this installer. When they suggest new wiper blades DO NOT USE THE WIPER BLADES FROM SAFELITE. 2 sets are now on my truck and in a light rain the bounce across my windshield. The service techs In Lebanon Pa and Myrtle Beach Sc were very professional Lebanon replaced them with a set that does the same thing. Myrtle Beach said they would but they will continue to do the same thing, the wiper blades they use are absolutely Junk. read more

Very pleased with this service. Ryan was my technician today. He kept me informed about his time of arrival and actually arrived when he said he would! He was courteous, efficient and professional. I wish all car repairs were this painless. I highly recommend this company. I would definitely use them again. read more

Got the job done quick and the installer was very courteous!

The company is excellent at keeping the customer notified of when they'll be arriving. Our serviceman was William Bevins. He did the work quickly and efficiently. I would recommend Safelite Autoglass. read more

Cancelled on me twice, the second time didn't even call me until I had already waited 3 hours for the Safelite guy to show up -- wasted my afternoon. Somehow TWICE my window piece was misplaced, and that's why they cancelled both times on me. Inconvenient and annoying when you're on a serious time constraint. When my window was finally fixed, it was done quickly and professionally and was very pleased about the actual service during the window replacement. read more

From scheduling an appointment, to the front desk reception, and then to the final interaction and repair of my car windshield which was done perfectly by Rich, this was a great experience! read more

Very pleased - great customer service by Joey. We scheduled windshield repair while we were on vacation. Joey contacted 30 min before & was waiting for is on parking area. He did a fantastic job - even vacuumed the car & washed the other windows. You all beat Northern Virginia hands down. I may come down to myrtle beach for any future repairs. Thanks - please give Joey an award for such great customer service - you all need to keep him. read more

I'm a new safe light customer and set my appointment up through my insurance company for today between 8am-12pm. I received an email stating that they would see me later. 12pm I called to see what happened but was unsuccessful by the front desk, still no one showed up called back again at 3:06pm for the front desk to tell me that the glass for my vehicle was not in and had just arrived. This is poor customer service because I feel like someone could have reached out to me to let me know that the glass for my vehicle was not in, and I would not have taken the day off waiting on them. I am a very upset 1st time customer. read more