Very Satisfied with how quickly the were able schedule a service call by their technician. They…read morecontacted me before they arrived, went right to work on the problem. Checked everything out discovered the problem let me know what needed to be done. Professional, fast , would recommend this company to anyone with a pool or Hot Tub.

Brazos Valley Pools & Spas have been my 'go to' for service for over five years. They have always…read morebeen centered on my needs in a professional and courteous way. I plan to continue to utilize their services for my needs. in fact I just purchased a new spa from them!!

Very helpful, thank you for the help TJ and Chris. Needed parts and they located and shipped them…read moreto their store quickly.

Just left seeking advice for my above ground pool employees both very helpful. Didn't try to over…read moresell me. Very happy with the customer service.

Sunshine Fun Pools gave us a great price on replacing our pool lights and got them…read morereplaced within a week! Scottie was very knowledgeable and professional and we will definitely use them again!

They build a beautiful pool but the Haywood system they install has been trouble for me since the…read morefirst few months. My pool is 2 years old and I have had three heaters and now have a broken filter pump. Warranty work and any service work is hard to get done. They are always "busy". That means they are busy building new pools and do not have adequate staff or contractors to complete work under warranty. It has been a frustrating two years.

Very pleased with True Light . Our pool is brushed down well and chemicals are accurate. Like the…read moreefficiency of this company. And the customer service shines!

No effort at all. They come to your house. Walk around, look at pool and say they will get back to…read moreyou. Then you get a bill with no work performed. It's almost as if they put no effort or research into the problem.

I switched pool companies after the communication and scheduling fell apart. Like a lot of people…read morehere, I read the reviews and called. My service manager is Bobby, and he is training a whole crew in preparation for summer I imagine. Bobby is straight forward, efficient, welcomes questions, explains things and if you tell him something isn't quite right, he resolves it. Communication is terrific from Patriot. Sure, you get a standard readout of the service, but there will also be notes from the team answering your question, recommendations, etc. Sure, I'm new, only 2 months with them, but so far, stellar service.

Switched companies ..never showed up when they said ..multiple calls ..ruined pool ..currently have…read morea different pool drain our pool $500 .Will Never recommend ever

We became customers of The Pool Guy in 2009, which they resurfaced our current pool and added a spa…read morewith a waterfall features coming from the spa to the pool company in 2009. We decided to have them also service our pool and equipment, which for the most part was acceptable. But we started becoming extremely unhappy by mid 2020. We were no longer being serviced by a qualified cleaner for our specific pool and the staff were always changing mid 2020 and 2021. We finally made the decision this month, May 2021, to cut ties due to lack of prompt service, six weeks to repair our pump, and the lack of training for the last nine months! Once our spa started to turn green and was green for 3 weeks we decided we had had enough! We had our last cleaning the week of May 11th., and yet the spa was still green. Luke, the only responsible person at the company, came out and treated the spa on that day after I had mentioned that it had been weeks since someone took care of it. Well, that week we were still having trouble after having it cleaned and I was informed by Luke that it just needed to be backwashed. Great! He was willing to do it, but they service manager was to charge us $70.00!! This after 10 months of insufficient service, a broken pump still going on 6 weeks and as a customer for 11 years!! I kindly declined his service to backwash and charge me as well. Also that week, I called to ask about the part that needed to be replaced and was told the week of the 11th., that it had been cancelled since I cancelled our cleaning service. So it was time for us to find a new company all together! If you are looking for a company to provide you with decent service, prompt repairs and experienced staff DON'T use Sean and his company!!! Go anywhere else but here!!! Also, one of their "tech's" came to our house today, May 28th and I was informed our entire pump needed to be replaced. I had our new service company come out and we need ONE part, and they will install it tomorrow since the stock the part!! I would NOT recommend The Pool Guy to anyone!! I would like to note that Luke apparently took the matter to Sean possibly, as he did call me back and offered to do it for free. Luke is very professional and has excellent skills in management and customer service!! Luke was always courteous, responsive, competent and helpful.

Just wanted to share our experience with one of the companies in town that's contracted to do the…read morewarranty work on our pool pump. They did NOT do our pool install, but are an authorized company to warranty our type of pump. Our pump malfunctioned just before Christmas and we attempted to contact The Pool Guys to come take a look. We made multiple attempts to call the 'service guy' and each call would go to voicemail, with no return call. My husband then called the store, and was told that the service guys were in a different building so they couldn't help us. At some point we finally got a return call asking for our address (which they should have already had as it was left in the original messages) but no one ever came out to our house. At this point, we were VERY frustrated at the lack of customer service. Last Saturday, almost one week ago, we stopped in the store to speak with the owner. We were given a business card for the owner, Sean Hawthorne, so we gave him a call asking for help. Sean answered, he listened to my husband explain the situation, and then told us his service guys don't work on Saturday but he would look into it and call us back on Monday. He also said it could be that they were waiting on a part. But, no one ever came to our house to even put eyes on the pump, nor did they give us the courtesy of calling to let us know what the hold up might be. It's now Friday, and I haven't heard back from ANYONE. We'll likely never step foot in their store for our pool needs again and I'm truly shocked at the lack of customer service. Thankfully, we have other options for our warranty work!

Ordered installation and I bought the pool. Didn't show he was sick. Understood. Came out 2…read moreweeks later after another call. Asked if I needed week killer. He said no. They are professionals do this all the time. And then asked do I need a pad to put down. Nope. Watched him take weed killer and throw some handfuls out with his hand. I questioned the weeds again. He said if there are any we will take care it. Started filling up and left said be back not to turn off water. 2 days later I said its full I have to turnbit off no one came back out. He showed next day. Finished most of pool. Then I feel pointy weeds called the next day of pool going up. He sent someone out to get in and push then down with feet. What happens. 26 weeds now living in my pool from holes. He doesn't answer me back I keep on. Finally answers after 1 week and says he is out of the country sorry. Omg. Then says ee will be out when I get back. He is just a horrible man that wouldn't make it right and replace liner and always had a story. Single mom. I learned my lesson and hope he gets whats coming to him one day doesn't matter when but just deserves the worst. ​

From the owner: We provide Pool Cleaning, Pool Maintenance, and Chemical testing/ balancing and cleaning. We…read moreprovide services for recurring and "one-time customers". Above-ground/Tile pool cleaning and sealing is a service we also provide.