funny this came up today as im still waiting for a response from corporate. There lack of CARE and…read moreproper response influenced my decision to transfer all scrips to another pharmacy. See my google review. https://maps.app.goo.gl/JnpwryfMVxTVeKhz6 Title: Repeated Privacy Failures and HIPAA Non-Compliance at CVS Farmingdale I am extremely disappointed with my repeated experiences at the CVS Pharmacy located at 503 Northwest Dr, Farmingdale, NY. Over several months, I have encountered serious privacy and HIPAA compliance issues with the in-store digital kiosk system that collects personal and prescription-related information. Timeline of Issues: October 14, 2025: I was asked to use the in-store kiosk for prescription services. When I requested the privacy policy outlining how my personal and health information is collected, stored, and shared, staff could not provide it. I declined to use the kiosk due to privacy concerns. October-November 2025: Multiple follow-ups with the CVS Consumer Privacy Office and the store produced only generic responses. No specific documentation regarding HIPAA compliance or the Notice of Privacy Practices (NOPP) was provided. November 25, 2025: CVS PrivacyPharmacy@cvshealth.com assured me in writing that: * All kiosk activities are governed by CVS's HIPAA-covered Notice of Privacy Practices (NOPP). * Store leadership was reminded to provide the NOPP upon request. December 7, 2025: Despite these assurances, the store again failed to provide the required documentation. I waited over 25 minutes and, due to the delay, suffered a panic attack and left without my prescribed anxiety medication. Corporate Contacts Reached and Responses: David A. Falkowski, Chief Compliance Officer: Received multiple formal complaints regarding recurring HIPAA non-compliance; no satisfactory resolution at store level. Edward Devaney, Thomas Moffatt, David Joyner (Corporate Compliance): Notified of ongoing failure to provide required documentation; responses acknowledged issue but failed to resolve on-site compliance. PrivacyPharmacy@CVSHealth.com : Confirmed kiosk is covered under HIPAA and NOPP applies; informed store leadership was reminded to comply. U.S. Department of Health & Human Services, Office for Civil Rights (HHS-OCR): Copied on escalations due to unresolved HIPAA concerns. Impact: The repeated inability of CVS staff to provide required HIPAA documentation created unnecessary stress, prevented timely access to essential medication, and shows a serious failure in following corporate policies and legal obligations. Summary: This experience demonstrates a systemic breakdown in CVS's compliance with privacy laws and internal procedures. Patients' health and safety should never be jeopardized due to procedural failures. Until corrective action is taken and HIPAA compliance is consistently enforced at this location, I cannot recommend this store. Note: All emails and responses included are presented as accurately and factually as possible. AI assistance was used to remove personal bias, ensuring objectivity. All original emails have been provided to CVS and the U.S. Department of Health & Human Services, Office for Civil Rights (HHS-OCR), for their review, which is still ongoing. I encourage anyone experiencing similar issues to report violations. However, I have not received any response from HHS or OCR, which is concerning given the protections supposedly in place for personal information. The full record is available to any interested party upon request.

Still the worst pharmacy ever. Scrip called in at 9am, at…read more4pm, still not ready, Mrs is told to come back in an hour. Goes home, 5 min drive, or less, text message received that scrip is ready. Really? That means it was being prepared while she was there and they gave bad info resulting in an extra trip. Long Lines, store not clean, not well stocked. That's why I go to Walgreens,

I am incredibly grateful to the entire pharmacy team at CVS. My husband had brain surgery three…read moreyears ago, and he depends on a very important medication. When our insurance delayed the approval, we were in an emergency situation because he was unable to get out of bed and needed his injection that day. The pharmacy assistant, the pharmacist, and the cashier all went above and beyond to help us. They worked together to contact the insurance company, submit the necessary information, and find a way for us to get the medication immediately. They even helped us obtain it with a discount so my husband could receive his injection without waiting. Their kindness, compassion, and dedication made all the difference. Without their help, I would have had to take my husband to the emergency room. Thank you for treating us with such care and urgency. We will never forget your exceptional service. Thank you Diana

Pharmacy staff are the best, always friendly. Alison was outstanding, very empathetic.read more

Great service will to help accommodate your RX staff are lovely and value customers timeread more

I have been using Transcript Pharmacy for many years! It was recommended to me by my veterinarian…read more Jimmy is an absolutely amazing individual! So kind, caring and friendly!

I like the store. Clean. Well stocked. Polite and helpful at the pharmacy…read more But the wait times have lengthened. Takes hours now for scrips. Used to be less than an hour. .

Walgreens Bethpage on Hempstead Turnpike - experience today at photo 7pm tonight, Erynn, is…read moreperfect. Kind, capable, caring and helpful with photos and purchase. Seems Immediate prints are now 5x7s not 4x6 as that machine is old and broken. Yet she was able to help us process and get needed 4x6 prints. She was also good at register. She's a keeper!

Love the staff members, very caring companionable people. Pharmacist are professional social and…read morethe most knowledgeable. Warm and understanding these men are above everyone else in every meaningful category.

This place is extremely over priced. They charged me $175 for a prescription and said my insurance…read moredoesn't cover it. CVS charged me $35 for the exact same prescription. Such a rip off!

Holy cow. I honestly have no words for the experience I just had. I came in with my mother around…read more11:00pm. No employees were nearby and I was only able to see the few customers in the store. That was red flag #1...We do our shopping and get what we need and I make my way to the self checkout. Keep in mind the whole time we were shopping we still did not see ONE employee. I get to self checkout and I start ringing everything up. I purchased a bow and along with my other items and after I scanned the bow it seems as if the scale did not register it was placed so it froze my screen and said "help is on the way" I stood there for almost 10 minutes waiting patiently. It got to a point where a customer even tried helping me resolve my issue because her self checkout did the same but she somehow fixed hers. **STILL no employee to be seen.** So now I'm holding wrapping paper and I start walking around the store waving it around going -- "HELLO!?! Does anyone work here I've been real checkout for 10 min and the things constantly repeating help is on the way but nobody is here" and after around 2 min of my calling out for help.. NOBODY SHOWED UP. So I walk BACK to self check out and wait and then this woman slowly walks up to me, SAYS NOTHING, scans her little card and then WALKS away. I cannot imagine how many people steal from this place at night because I easily could have walked right out with my bags. She did not care at all and she was very rude and dismissive. The customer service here is disgusting. Whoever is working today 11/12/2021 clearly does not do their job properly and needs to be retrained on how to handle customers ALSO why is there only ONE person on shift ?

"Welcome to CVS, we don't have any Covid tests for sale." That's how we were greeted and the store…read moreseemed to be missing a lot of other items. Not bad overall, just lacking.

The pharmacy is top notch the man called Marcos is a life saver. He is one of a kind. He provides…read moreincredible personal service calls you speaks to you and goes above and beyond this isn't a chain store this is mom and pop the difference is enormous I cannot say enough about the kindness and attention you get. you'll see what I mean you'll never go back to the three letter place.

I can't begin to tell you how angry I am at my health insurance for forcing me to go to CVS, when…read morethis gem of a pharmacy is right in town. Short of medications though, we come for cards, household necessities and more. I even got my eye test here, rather than deal with the DMV! When the COVIS-19 pandemic hit, we've found TP here when the supermarket was wiped out. They even have face masks behind the counter, including quality N95 masks in 10 packs. So happy Stuart's exists. Wish I could dump CVS and just come here all the time!