I stopped in to get a tail light bulb replaced. Jeff put one in for me and didn't even charge a…read moreservice fee. Totally didn't expect it. He is so kind. I expected to pay for the time it took to remove the cover and put it back on.

great service and value! definitely my go-to local mechanic :) strongly recommend this shop for all…read moreyour vehicle mechanical needs.

I drove my ford truck to feed my horse and. Left it idling for about seven or eight minutes. I got…read morein and all these red lights were flashing on the dash so I shut it down and when I went to restart it, it wouldn't start I thought maybe I had some corrosion on my body. that was the issue, but because I was blocking traffic on the road, I called the tow truck to come tow it and he recommended huddle for the repair being new to the area, I didn't know of any Ford repair shops so I had them tow it to huddles I communicated with huddle that night and the next day and they said they were on it. They drove it, blah blah blah, and looked at it and said they couldn't find anything wrong with it and because they diagnostic it they charge me $850 and there was nothing wrong with it. I still believe to this day that there was the corrosion on the battery is what made it act up. I've owned this truck since it was new. It only has 85,000 miles on it and I've never had an issue. I would never recommend huddle $850 and there was nothing wrong with my truck and it's driving strong now once I cleaned myself, the battery terminals.

Thousands of $ of work done with no Authorization or communication…read moreDrove my diesel van to Huddle Automotive in Oct. 2021. I said the check engine light was on and in the past I was told it was the glow plugs. I was given a tour of the shop and told they had extensive experience and were a full in house shop. In the next week I got a call that the head needed to be pulled to complete the work. No other issues. I Authorized $2800 for the needed work (a valve job with glow plugs). Each month I called and asked for updates. I was told they were working on it. In late Jan-2022 (4 months later) I was called and told they were having fuel issues with my van and I was expected to pay for the injectors to be sent out to be tested. I objected. In the End I was billed for almost $5000 that include replacing all the fuel injectors due to contamination! Never saw any old parts. Never got any communication or request for additional funds. DO NOT do business with this shop unless you have unlimited $ and do not want any information.

Hi they rebuilt the transmission on my 1997 Tahoe, two door sport, that's been about 50,000 miles…read moreago and it works perfectly. They quoted a price and stuck to it, the truck was finished ahead of schedule, and the transmission works perfectly they communicate well! I give him five stars

I got my transmission replaced on my 2004 Chevrolet express van. It's working fine a year…read moreafterward. Unfortunately, the owner had major health issues and is now closed. I hope things get better for him. It doesn't sound good though.

I highly recommend Northwest Customs for all of your automotive work! They go above and beyond in…read morefulfilling your needs, the quality of their work is admirable.

update finally after months of dealing with them Patrick told me he was tired if my non sense and…read moreto contact his attorney. got the engine re installed after putting new freeze plugs in it. took the vehicle to get the exhaust done on it then took it to the tuner to get tuned by bob kellison in creswell he does fantastic work but after he fired the engine and went to tune it. the engine has bottom end noise. so bob shut it off and told me to come pick it up and patrick Cartwright won't do anything to make the situation right. so now Im out several thousand dollars on this engine and it will cost 2,500 to get rebuilt.. I would not recommend doing business with northwest customs in cottage grove. further more I haven't even got to drive this vehicle due to this engine issue its been trailered everywhere it's been taken.

Initially we gave them a single star review, but the owner reached out to us and went beyond the…read moreCall of Duty to make things right. Frankly I think that is an even stronger testament to good service: The ability to overcome a bad situation can be more challenging than simply providing decent service. These guys went to the nth degree to make things right and then some! I would highly recommend doing business with this dealership!

Don't respond to their Facebook ads. You will talk to Samantha for 3 days and then when you ask…read morewhere to send a deposit at 12:46 she will ghost you and then text back at 8:30 pm and tell you she sold it.... To someone who came after us at 6:30pm.

had my van towed to his with a no start problem they said it was fixed not fixed same problem this…read moreserves a warning to other's not to take there car's truck's or van's there they clearly do not know what they are doing

Walk the walk I was…read morequoted a price of "$30 - $40" for a tire swap on my truck. I took it in and was told the charge would be $55. I reminded DJ that I had been quoted $40 (the top of his range) on the phone. He wouldn't honor the price quoted. I told him I would take my business elsewhere and had it done at Les Schwab for $36. To clear up any misunderstanding I phoned back later and explained my reticence to pay 40% above his quoted price. DJ sarcastically apologized for "charging $5 over the quote". I reminded him that the quote was "$30 - $40". His response was "whatever!" and he reminded me that after he made the quote I had mentioned a higher bid I had gotten from a competitor. Then it clicked -- he had raised the price because he thought I was clueless and he could get it. It had nothing to do with their labor or costs but was purely opportunistic. A rip-off, in other words. Roseburg could use a good independent mechanic shop with high values. Unfortunately, HIS Automotive services is not that. Very disappointing. They know how to talk the talk, but they don't walk the walk.

This mechanic charged $890 to replace a clamp on a hose and top up the coolant; do not call this…read moreplace under any circumstances.

From the owner: Nothing worse than being stranded!read more