Gavin was very helpful and professsional and we appreciate the servicce. Thank you Gavin!read more

Quick and accommodating! We came in around 6pm weekday to get bucket seat covers for our…read moredaughter's new truck. We put them on as soon as we got out in the parking lot. Her first choice was a bit so we came right back in and they was happy to exchanged for us. They asked if we should put the second set on it first before they do the final exchange. The items we got were on sale 50-75% so that was a bonus.

I Changed hitches for a new truck and the service was amazing. Joe went well and above anything I…read morehad expected to make sure the part that was ordered was the correct application and was accurately sized for the weight I was pulling. I highly recommend this place.

I Lost a wheel bering on I-5 and they were less than 5 miles away. I was able to make it to their…read moreshop and parked next door at the closed down tire shop. Their customer service was excellent. They had all but one of the parts i needed but were able to order it and they had it there in short order. super nice people. i would highly reccomend Joes.

I've been going in and out of many O'Reilly auto parts through the years, and find the management…read moreand team members greet and welcome you in a very kind and respectful way. There's a man Kevin Rockwood, who absolutely is one of a kind. This man will roll his sleeves up. Come out and Honestly let you know what your problem is and more times than not He will do his due diligence in a great deal of respect for the customers and do something for them to fix their problem that a mechanic would totally rake them over the Coals for. Thank you Mike for hiring Kevin, a Man who leads by example in helping others, were many others don't have the knowledge, experience, or even common sense of know how to fix people's cars and send them on their merry way, making them in business. What are the most valued customers I call them cheerleaders and private referral people many if not all,who barely limps in with their car not knowing what the heck is going on with it and Kevin of course with all his knowledge comes out roses leaves up gets dirty with love in his heart for everything he does thank you Kevin and thank Mike for your team members who go the extra mile day in and day out.

Caught driving in the rain, my car needed new wiper blades. I told the sales associate the make,…read moremodel, and year of my vehicle, and he directed me to the correct aisle. I chose mid-priced blades. Before I had a chance to pay for them, he already went out to the car and removed the old ones. After I paid, he promptly installed the new ones. I was in and out in less than five minutes. Excellent customer service.

I like the NAPA here in Creswell pretty well, I do usually find them a bit higher priced than the…read morecut-rate Auto stores but I find their parts to be a bit higher quality and that makes a big difference to me. They are sometimes a little slow but when I finally make it up to the counter they give me just as good a service as they did all those ahead of me and since they are 15 miles closer to me I'm willing to wait my turn. Thanks, Creswell NAPA for being there for me when I need you the most, I will be back!

Today I went into the local NAPA store to purchase a polishing pad for polishing my boat. The price…read morelisted on the tag was $14.99, and the person rang it up for $30.36. I notified the clerk that the price on the tag was considerable less, to which she explained "they've had some price increases, and there use to be a sign on the door". I told her it was very deceiving, and that this was quite the price increase, and she had adjusted the price. Later I had realized that the pad wasn't the right size for my polisher, and wanted to exchange it, and get some polishing compound instead. The listed price on the Mcguires polishing compound $17.99. The gentleman who rang it up this time, rang it up for $41.62. Again I mentioned how this was considerably more that the price tag had stated, to which he had replied "We use to have a sign on the door". I asked the man "would you go grocery shopping at a store that has a sign on the door stating their prices may be considerably more than posted?", To which he was silent. Fortunately this man honored the listed price after tearing off the price tag from the shelf. I don't normally write complaints, but this seems like a very shady business practice to me. Is it normal for NAPA to have sudden price increases that double the price?

friendly, helpful staff. They have a great inventory of in-stock parts. And good pricing. Asp/…read moreParts Authority is becoming a first-call for me! Ben, in Medford

Massive warehouse at wholesale prices I love it!!! Reminds me of this massive auto warehouse in…read moreCarson CA. I definetly plan on comming here again for auto parts!!

I was helped by Jordan today and found everything I needed for a recent car purchase. He put my…read morewindshield wipers on and topped off my windshield washer fluid before I left. Great service!

What a joke Walked in with an alternator in my hand for…read moretesting The 2 employees were talking to each other Neither acknowledged I entered or was standing there Another customer walked in and they both shut up and instantly started talking to him about his fucking corvette I started walking out and then the taller red head guy finally spoke to me only to say have a nice day I went to O'Reilly auto instead

I'm shocked at how bad this service department is. This time - I had my car fob stolen & needed a…read morenew one ordered and programmed. They told me 3-5 days & $475. It ended up taking 16 days and costing $600. And I had to have my car towed because I left town right after my fob was stolen. The front office said they had it don't worry they'll take care of me and when I got back after five days not only did they not know where my car was they didn't have the fob that was apparently not delivered- even though they ordered it & I had paid for it 5 days before. They didn't know where it was. No car no fob? No call to update me ? They treated me with a very standoffish kind of vibe brushing me off, acting like it was my fault that they didn't know where my car was towed to. I walked about three minutes and found my car. Lazy ass staff. Really there is no customer service at this business. None of the staff is very professional. They should take a lesson or a class before they get hired. I wish I had other options for Volkswagen in this area because I would definitely go there instead of Sheppard. Train your people !!!!

Great service and people! Same day appointment and car was washed for free. Have had multiple VW…read moreserviced here.

After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

I really enjoy coming to NAPA Auto Parts to get parts & auto accessories. These guys tend to know a…read morelot about cars & even offer great suggestions when tackling the bigger projects. They also offer a 10% discount when you show them your AAA card. They are very competitively priced & I've never had a hard time returning items I didn't use.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

Came into the store around 10am for a headlight but they didn't have it in stock but they ordered…read moreit and the bulb arrived in under 2 hours. I believe his name was Jeff (that's what it said on my receipt) who helped me and was super helpful and kind. he installed my light and checked to make sure everything was working correctly. will come back for my auto needs!!

The guy helped me out with everything that I needed to do to repair this paint damage. For the most…read morepart it worked out really well, and the guys seemed very knowledgeable and very together and it made the experience overall very easy!