multiple emails requesting estimates, no response!. called customer service no answer and no call back. Wouldn't trust a company with such poor communication! read more

Getting a chair reupholstered is challenging these days (picking fabric, time for furniture to be gone, etc) , but these folks made it all worthwhile in the end. Our Swan Chairs look more beautiful than they did when we bought them. read more

Took multiple emails to get them to respond. When they finally did, they didn;'t answer several questions laid out in the initial email, nor subsequent ones. Wanted to charge $700 for delivery for a piece that would fit in a large backpack and refused to say if we could drop off/ pick up. Finally, after several weeks, stated that they "had just checked" and would not be able to upholster my item after all, as it wasn't part of a larger (and presumably, therefore more $$$) set. Total waste of time. read more

I inherited a chair that was in disaster shape--fabric was shredded, seat bottom was about to fall out. Mod worked patiently with me while I decided on a fabric, sent me plenty of samples and delivered a beautiful end result. It wasn't cheap, but the quality is outstanding. read more

Mod Restoration - After - Furniture Reupholstery Near Me - Brooklyn, New York

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There are probably better deals to be found. I commissioned them to reupholster a Knoll style sofa a friend gave us six years ago. They were a little newer in the game and did the job for about $1000. I provided my own forest green Lee Jofa wool felt that I scored for $2 a yard. It looked good for a few months, and then the foam quickly went wonky and the felt started sagging. It wasn't the end of the world, but I didn't beat my cats when they carved up the arms. Six years later I checked in with them to see how much they would charge to reupholster it again. I mentioned that my sofa was on their website and asked if they remembered much about the job. They said they lost my file when they changed the system, but would email me. They quoted $1550 plus the cost of fabric. If I wanted to use my own fabric, they would charge a 10% COM fee. Then $75 per foam cushion (six total), $125 if the seat deck webbing needs to be strengthened, $7 per button tuft and $200 for roundtrip delivery within the 5 boroughs excluding walkup fee, if applicable. That's nearly triple all said and done than I had paid before. I politely wrote back that I could buy the exact sofa brand new in the color of my choice for $1600 from someone like Joybird. If I look on Ebay and settle for a color like gray or brown, it's $1000, free delivery. read more

I had two Dodo leather chairs that were dyed by a company recommended by the Italian manufacturer. They did a horrible job and ruined the leather. I contacted Mod Restoration and they organized to have a carrier pick up my chairs from Massachusetts and deliver them to their workshop. They helped me with leather samples and undertook to reupholster the chairs that now look better than when they were new. I cannot say enough on the quality of the finished work. I would unequivocally recommend Mod Restoration for any complicated furniture restoration. read more

I have worked with Mod Restoration twice--- to restore chairs in my kitchen and to create seat cushions for our window bench. Each time the process was easy and professional. And it is safe--- Mod takes precautions to keep their customers and workers safe without being burdensome. They do excellent work. My kitchen chairs are beautiful and the window seat cushions are lovely and inviting. read more

First of all let me say the quality of the work done is EXCELLENT. We really loved the fabric we selected and I am sure this helped us love the end result even more so but the finished product is EXCELLENT. I had to amend my review posted yesterday because today I received OUT OF THIS WORLD customer service follow up from the owner. And just for the record I never had a complaint about the quality of work. I was never disgruntled about the work - it is worth every penny especially if you are a perfectionist like me. I was a little disappointed however over a what I now know was a disconnect between what I was told during steps within the intake and implementation process and the actual reality of certain logistics (delivery) and selecting a textile. Part of the confusion stemmed from not being clear on my options on how you go about getting your textile. You can have MOD order it for you or you can order it yourself. MOD use to embed a jump link within its website to another website for ordering textiles which led me to believe such company was affiliated with MOD. Therein lies the rub; I noticed there can be a price difference between the two but it totally depends on what's the going rate at the time. MOD runs independent from any third party supplier. I am very grateful that head management reached out to me today to clear up and rectify any discrepancies. I have not encountered that level of customer service laced with pride and integrity in ages. Management understands how this can be confusing from the customer's perspective and so promptly removed the reference. The work is stellar and better than you can imagine when you finally get to see the end result. This along with thoughtful customer service makes the overall experience a very positive one. Enjoy! read more

I had been looking for an upholsterer for a while now and the photos of work from the ones in my price range didn't knock my socks off. When I clicked on the Mod Restoration website at their home page, I knew these were my kind of people. I wanted my crate and barrel sofa to have more of an Jonathan Adler look, and low and behold, they tell me that Jonathan Adler is one of their clients. My emails had been with Hanny, which as someone said below, was extremely prompt in her replies. Sim came last night to consult and pick up my sofa and ottoman. I had already let them know I had purchased my velvet fabric from an industry source. Sim knew to ask me not only which I direction I wanted the fabric (warp or weft, aka Railroaded), but also which direction I wanted the warp to go (up or down), as my velvet fabric had a lot of shine in one direction and was darker turned 180 degrees. (I opted for darker). He also brought a couple of Kravet books of velvet and linen (for another project) I asked for, just in case my fabric was not appropriate for the sofa. When all was settled, I gave them 1/2 for deposit and they took the sofa away. I was impressed that Sim had a very small credit card swiper that worked with his blackberry (which wasn't getting service, but still, I was impressed). I will update the review when the sofa and ottoman comes back, but so far I am pretty happy! And in case it matters - Hanny (noted I haven't met Hanny yet but have seen pics) and Sim are a seriously adorable hipster couple. read more

Mod Restoration - http://www.nydailynews.com/money/2010/01/25/2010-01-25_keen_eye_for_sales_lessons_from_thriving_entrepreneurs.html - Furniture Reupholstery Near Me - Brooklyn, New York

Nice help over the phone with my initial call for appointment. Sim, the designer was helpful with the fabric swatches. Very much appreciated that I could use fabric I already had for the chair, and picked new for our sofa. No push to buy all new fabric. The work and delivery were prompt. Highly recommend you use them! read more

Consider proceeding with caution - from my experience, this company does not have your best interests at heart. In addition to delay of timing - Mod displayed very poor business practices. Example: To confirm scheduling of the delivery of my items, I was asked to & provided a photo of a personal check on Saturday. On Monday morning Mod deemed the check image not sufficient as payment and thus Mod cancelled delivery for that afternoon. But then later their owner was emailing me to negotiate a reduction of the invoice amount as accommodation due to my extreme frustration with the service & committed to "wait for my response" & for me to issue a new check. On the same day, at a similar time the Mod Team leveraged my check details to pull the full original contract amount from my checking account. It wasn't until the next day the owner alerted me that her team already e-processed my money out of my account. This coincidence of timing indicates that the decision to seek funds via my account was an act of nefarious in intent - a means to strong arm me into paying full price despite fronting with customer service oriented rhetoric. [update 11/23/15] My furniture has been returned safely. No accommodation was made by Mod for the 3 days I was required to take off of work given the multiple delays/cancellations of my delivery. Nor was it ever acknowledged that the owner committed to "wait for my response" to adjust the invoice & have me issue a new check while the Mod team went ahead and processed my previous check for e-payment without alignment. read more

I am so grateful to Mod Restoration for their careful and detailed work reupholstering and restoring the wood on my vintage Eames lounge chair. The chair was my father's and he died this year, and it is way more important to me than an ordinary piece of furniture. The leather was shot - it literally had holes in it with stuffing coming out - and the wood was dull and dry. It came back absolutely gorgeous. The cushions fit the shell perfectly and the wood is glowing. Lauren at Mod was really helpful throughout the process, including dealing with my indecisiveness about the leather and sending tons of samples. Although it wasn't cheap, I'm hugely grateful to have had such attention and care given to the chair. It feels like a hug from my dad to sit in it, and I'm so glad to have it in good condition again. read more

MOD Restoration is a world class reupholsterer and restorer. Finding a trusted reupholsterer anywhere is difficult enough as it is. How often do you need one anyway? Once in a lifetime? That's what I thought until I found this business. When it comes to being green, and keeping old furniture, reupholstery projects can be both time consuming and expensive. You are tempted to simply go with the lowest price. But MOD made it too easy for me. I found three reupholsters in New York City. One was a trusted business on the east side. Another was a shop in the Bronx with zero reviews, and a poor attitude. And the third was MOD. Mod Restoration was the most attentive to the details of my project. They evaluated my furniture at my home and gave me electronic quotes. They leverage mobile technology to ensure that they always replied promptly to my questions. I didn't have to worry about the lowest price, because MOD's quote was already the lowest of the three shops I researched! And to seal the deal, MOD is the recommended furniture restoration shop at Crate & Barrel's tri-state locations. I trust Crate & Barrel, and now I trust MOD. They are fantastic. The workmanship is first rate. They let you source your fabric from just about anywhere (including Crate & Barrel, where I got mine). And they care about your furniture. Reupholstery is not cheap, but it is the way to go to make your furniture last longer, complement your decor, and reduce your consumption. I will most definitely choose MOD for my next reupholstery project! read more

I found Mod by doing a general search for upholsters and liked their approach - everyone was really friendly and they work on some lovely projects. They did a very quick turnaround of a whole danish modern style sofa and chairs for me. Hanni worked with me for a couple of hours (a long time), going through thousands of swatches. I ended up going with her recommendations and the end result is really nice. My only real complaint is that they are not open for a few hours on the weekend. I work full-time and had to take a few hours off to come down and review swatches and terms. read more

I entrusted Mod to restore a 3-piece seating furniture set that my grandparents bought in 1955. I was so impressed with Lauren's cheerful, helpful service, especially since there were a few hiccups with fabrics getting discontinued and various unexpected hurdles. Yes, it did take about 8 weeks from the time of pickup to delivery, but they did an excellent job. I wanted to be sure I chose a company that really understood MCM furniture and they clearly do! I enthusiastically recommend. read more

I recently had MOD reupholsterer an antique couch that has been in my family for 3 generations. After many overwhelming trips to fabric stores on the lower east side, I called and spoke to Hanny (such a sweetheart) and she let me know that during the initial consults with the designer, Sim, he would be more than willing to help me select a fabric. He quickly caught on to the fact that I wanted to stay more traditional with the covering and guided me toward those fabrics, using a elimination process that was very helpful. He picked up one last book to go through and I ended up stopping him on a fabric that I suprised myself by falling in love with. A very modern tangerine. I think it really suprised us both! We also agreed to tighten the springs for a small additional charge and move from the traditional 3 cushion couch to a bench seat. (much more comfortable for napping!) Sim noted a particular date that I wanted to try to have the couch back and Hanny called to arrange for deliver on the exact date. The couch is absolutely beautiful. The couch has extremely ornate wood carving and I noticed a slight scrape on the top of the couch. Sim was extremely responsive - he came out to my apartment on the day I called and not only fixed the scratched, but polished the entire top of the couch. The professionalism and customer service I experienced with Hanny and Sim was exceptional. Even the delivery guys were all smiles while delivering my couch in a rainstorm. I would highly recommend MOD restoration for any reupholstereing needs. read more

I used MOD to reupholster an old ratty (but very comfortable) couch that my parents gave me. They did an incredible job and the couch looks brand new and very classy. They had a lot of different swatch options to choose from, and the husband and wife team of Hanny and Sim were very friendly and easy to work with, and prices were very reasonable. I really enjoyed working with this company and will be going back for a lounge chair that needs some loving very soon. Thanks MOD! read more

Worse customer service I've ever encountered. I called the company to get an estimate for an upholstery of a perfect rectangular seat cushion. I've provided dimensions and asked for a rough estimate. The lady who answered the phone ignored all the information I provided and asked for a photo. I asked her if she needed dimensions to which she replied "no" and she kept asking me to send the photo and give her my zip code. Needless to say, I did not get an estimate. She simply could not imagine what a rectangular looks like even with the dimensions provided. What a poorly ran business. I definitely don't want them to reupholster any of my furniture, that's for sure. read more

There is a big lag in responses from this company for their services. If they can't even call or email you back in a timely manner, imagine what happens when they have your furniture. There are plenty of other restoration places with competitive prices and shipping rates that will respond to you right away. Unless their customer service gets better, which probably won't, I would avoid at all cost. read more

MOD Restoration came and cleaned a chair, and did an amazing job of getting stains out of such a light-colored fabric. But the next morning I noticed that there was still a little bit of staining left. This was a Friday, so I left them an email on their web site and expected them to address it the following week, but sure enough I received a message back asking if I was free the next morning for the technician to come by. So not only do they stand by their work and will do what it takes until you're satisfied, but they will come out on weekends, as well. And soon after the follow-up visit I received an email inquiring about the visit and making sure I was satisfied. Needless to say customer service is a priority for them, as it is for me, and their work is top notch. Highly recommend! read more

MOD Restoration reupholstered an antique loveseat for me and it turned out beautifully! I am really happy with their work and they were so easy to work with. They came out to get the piece when they said they would, and delivered promptly. It turned out like new! I recommend them wholly and will likely use them again in a few months to have some other pieces completed. read more

My husband's flea market special mission style oak desk chair needed major repair. For his birthday, I called Mod Restoration. During the consultation, the designer told me more about the chair than I knew - the oak pattern was special and not done anymore. He asked about restoring the wood and I agreed - the rest of the work would have been a loss if I hadn't done the wood. It came out gorgeous - the wood work is stunning and the leather upholstery is amazing. My husband was totally blown away. We now have an heirloom. read more

Working with Mod was a great experience. We had a saggy sofa that they transformed into a beautiful mid century masterpiece. They listened carefully to our needs, made great design recommendations, kept us posted throughout all stages of the journey, and delivered an amazing reupholstered, recushioned sofa. Shout out to Hanny and Melissa. Thanks so much! read more

MOD Restoration came to my house and fixed three of my chairs making them like new. They came on time, were professional and did a very nice job. I recommend them without reservation. read more

Mod repaired my damaged leather ottoman/coffee table. The seams had ripped and unraveled, and the leather was discolored and bleached in areas. The finished product looks new. They were great about picking up and dropping off the piece at convenient off hours. Highly recommended. read more

MOD gave us a very fair price and did great work. I got other bids, and was impressed at MOD's strategy for keeping the price within our budget: we had chairs from the 70s with foam inserts surrounded by cotton channels filled with down. Another company said we needed to re-fill each channel with new down and replace the foam core; MOD's suggestion, since we were on a budget, was to use a bigger foam core so that the smooshiness of the down channels didn't matter. The chairs are about a million times more comfortable and firmer now, and they look amazing. Professional, prompt, excellent communication with Hanny -- what more could you ask? read more

Mod did a stellar job on my Milo Baughman Thayer Coggin mid century modern sofa. I am picky and have a cat that trashed the original bonded leather/pleather finish. It was important that I find a fabric that could combat cat claws, they helped me look through volumes of fabric and kept the communication going through all phases of the project. They could not have done a cleaner, more precision job, sticking to the look of the original design but modifying it with a removable seat cushion. Reupholstering is not inexpensive but it's certainly worth it if you want to keep a treasured piece. read more

I'm a furniture designer and needed a prototype seat upholstered for a show recently. I sent out multiple quote requests and and got back similar numbers but the reason I went with Mod was because of the way they continued working with me through an evolving design. Most fabricators will write you off if you change the design after a quote. Melissa worked quickly to get me updated numbers and lead times. What put them above and beyond was that they took the time to meet with me personally and go through my design to understand what I was trying to accomplish - they actually sewed a few samples right there so we could look at them. The piece came back within the lead time and it was a very well received at the show. I'd use them again in a heartbeat and really appreciate the time and effort they put into doing the job right . read more

Just had an 18th chair reupholstered by Mod. It looks really stunning!! So, don't be put off by the name if you have antiques - they're not just about mid-century. The workmanship is wonderful & everything was completed on time. There were some glitches initially but all was worked out by Hanny (one of the owners.) I appreciate that she got personally involved. It shows they really care about customer service. I supplied my own fabric (needed to match other pieces) but would recommend having them source fabric. Be forewarned that their services are a bit pricey but you definitely get your money's worth. I'm planning to have them do another project as soon as I can afford it. Highly recommended. read more

I have used MOD for several jobs and have found the workmanship to be superb. I highly recommend them. They have cleaned and re-stuffed sofa cushions for us as well as reupholstered. Sim assisted us in picking out a fabric that closely matched the existing casings on a beloved sofa hand made for us in Asia. The cushions were tufted in exactly the same way the original had been and the sofa looks fantastic. I have dealt with Hanny and Sim and have found them to be knowledgeable, reliable, and professional. The delivery crew was prompt, courteous, and competent. It has been a pleasure working with MOD and we will reach for them whenever we need reupholstering and restoration. read more

MOD reupholstered an old leather chair that belonged to my grandfather. Their workmanship and attention to detail is amazing. The whole process was professional & prompt. Highly recommend using MOD Restoration. read more

MOD Restoration was amazing when they recently refilled my couch cushions. Not only does my couch look like new, but their customer service was fabulous. They responded immediately to my many emailed questions. Being able to correspond by email was great for me since I didn't have constant phone access. For their roundtrip pick-up and drop-off service it only cost me an additional $75.00. Money well spent given the fact that I didn't have any means of transporting the large cushions to/from Manhattan. I'm looking forward to working with them on any future upholstery needs. read more

I am the wife of Nicholas K. and agree with his review wholeheartedly. The folks at Mod Restoration are friendly and efficient, and have mad skills. The selection of fabrics to choose from is extensive, and having the rep come to our apartment with the samples was a great way to make sure our choice coordinated with other elements in the room. I've uploaded some before and after photos of our formerly decrepit and now fantastic wingback chair -- Mod did such an excellent job basically rebuilding the chair. Well worth the money spent. I would recommend their services to anyone who needs complex reupholstery services. Thank you, Mod! read more

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We found Mod on Yelp a few years ago and they've restored a few pieces for us over the years. They are professional, precise, punctual! Their work is impeccable. It's really like getting a new piece of furniture that you know will suit your home. We're really happy we found them. We trust them with our higher end Holly Hunt pieces that would be a shame to have to get rid of because of wear and tear. Thank you Mod! read more

MOD Restoration restored and reupholstered an antique chair. The quality of their work was exceptional. The chair looks like it is brand new. My only caveat is that their prices aren't cheap, but you get what you pay for - a 1st rate service. read more

Yes, MOD does excellent work, we can all agree on that. They also take a LONG time doing it. I paid for expedited work and from the time I had an in-home consultation to actually receiving my chair back took 10 weeks. The delivery service that MOD uses to pick up the chair and return it makes very infrequent stops to my Brooklyn neighborhood. I also could only pay with a check so I'm not sure what that guy was talking about who paid with a credit card swipe on a Blackberry. I wish I could have had that experience. read more

MOD Restoration is a wonderful reupholstering company. They made the process of having a vintage chair of mine reupholstered so easy. They will make a home visit to show you all the different fabrics they offer and you also have the option of providing your own fabric. The staff is extremely helpful and supportive whether via email of phone. They will pick up and drop off your piece at your convenience. They make it so easy why would you use anyone else?? read more

We had our 35 year old classic Womb Chair recovered expertly by Mod Restoration. They did superb work, arranged for pickup and delivery in Connecticut, and the chair was ready ahead of schedule. read more

I was hugely impressed by the quality of work at MOD Restoration, and the communication with me as the work was done. I agree with other reviewers that the prices aren't cheap, but I do believe you get what you pay for. I felt fully confident that personal attention was being paid to my chair that I left for reupholstering, and they really took the time to help me choose a fabric/leather that worked with the chair and preserved the value of the furniture. I just got my chair back and am so, so impressed by the craftsmanship and care that clearly went into it! The folks at MOD are professional and approachable at the same time, and I felt that I got personalized service. So, to sum up, MOD offers high quality work and great customer service that kept me updated on my order! Thank you for restoring a treasured family chair so beautifully! read more

Mod did a beautiful job reupholstering and dying my chair. Their service was prompt and as scheduled. Thanks!